Manager, Professional Services
Location: Sunnyvale, CA
Manage the tactical activities and strategic direction of the Professional Services group and will manage a Profit and Loss (P/L) center. Create and manage the Palo Alto Networks partner program for Professional Services
Responsibilities:
- Manage the overall Profit and Loss (P/L) of the Professional Services group in Palo Alto Networks.
- Respond to all sales opportunities and work with the sales group to drive new business by utilizing Pro Services capabilities.
- Provide strategic direction and input to the technical development of the Pro Services group.
- Manage the daily activities of the consulting organization.
- Interface with the Sales team to ensure customer technical requirements are met.
- Handle day-to-day personnel issues such as hiring, promotions, time off and disciplinary actions.
- Provide status to the VP on all major activities.
- 25-50+ % worldwide travel
Qualifications:
- 5+ years managing technical security consultants
- 7+ years of building Internet security solutions at enterprise customers
- Strong technical knowledge of Internet security concepts and implementations/products. Previous experience with firewall products such as Check Point, Cisco PIX and Juniper/NetScreen.
- Hands-on experience with the following technologies: Routing, Switching, VPNs, LANs, WANs, IPsec and Encryption Technology
- Demonstrated leadership and team building capabilities
Education:
- Required: Undergraduate degree in technical field (EE, CE, etc.)
- Desired: Graduate degree (MBA or Master of Engineering)
Please send resumes to careers@paloaltonetworks.com for consideration.
Technical Support Engineer- EMEA
Location: Belgium
Candidate will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required. Work to reproduce customer issues and qualify escalations. Traveling may be required to customer sites to assist in fault isolation and root cause analysis. Work with Development, Sales, Q/A and Marketing to build a positive customer experience.
Responsibilities:
- Technical account management for end-user customers.
- Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
- Consistent fault isolation and root cause analysis.
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution.
- Provide on-call support 24x7 on an as needed basis.
Qualifications:
- Excellent written and verbal communication skills.
- Minimum 3 years experience as a Technical Support Engineer in the Network Security Industry
- Minimum 2 years experience as a network administrator in an NT or Unix environment.
- Strong IP networking skills
- Excellent knowledge of Network Security a must (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco)
- Ability to effectively manage many different tasks simultaneously.
- Extensive background in internetworking, LAN, and WAN technologies required.
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
Education: BS/MS or equivalent experience required
Please send resumes to careers@paloaltonetworks.com for consideration.
Technical Support Engineer
Location: Sunnyvale, California
Candidate will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required. Work to reproduce customer issues and qualify escalations. Traveling may be required to customer sites to assist in fault isolation and root cause analysis. Work with Development, Sales, Q/A and Marketing to build a positive customer experience.
Responsibilities:
- Technical account management for end-user customers.
- Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
- Consistent fault isolation and root cause analysis.
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution.
- Provide on-call support 24x7 on an as needed basis.
Qualifications:
- Excellent written and verbal communication skills.
- Minimum 3 years experience as a Technical Support Engineer in the Network Security Industry
- Minimum 2 years experience as a network administrator in an NT or Unix environment.
- Strong IP networking skills
- Excellent knowledge of Network Security a must (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco)
- Ability to effectively manage many different tasks simultaneously.
- Extensive background in internetworking, LAN, and WAN technologies required.
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
Education: BS/MS or equivalent experience required
Please send resumes to careers@paloaltonetworks.com for consideration.
