* [Blog](https://www.paloaltonetworks.com/blog) * [Palo Alto Networks](https://www.paloaltonetworks.com/blog/corporate/) * [未分类](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e7%b1%bb/?lang=zh-hant) * 如何帮助 SOC 分析师对抗"警报疲劳"... # 如何帮助 SOC 分析师对抗"警报疲劳" [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.paloaltonetworks.com%2Fblog%2F2019%2F08%2Fhelp-soc-analysts-fight-alert-fatigue%2F%3Flang%3Dzh-hans) [](https://twitter.com/share?text=%E5%A6%82%E4%BD%95%E5%B8%AE%E5%8A%A9+SOC+%E5%88%86%E6%9E%90%E5%B8%88%E5%AF%B9%E6%8A%97%E2%80%9C%E8%AD%A6%E6%8A%A5%E7%96%B2%E5%8A%B3%E2%80%9D&url=https%3A%2F%2Fwww.paloaltonetworks.com%2Fblog%2F2019%2F08%2Fhelp-soc-analysts-fight-alert-fatigue%2F%3Flang%3Dzh-hans) [](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.paloaltonetworks.com%2Fblog%2F2019%2F08%2Fhelp-soc-analysts-fight-alert-fatigue%2F%3Flang%3Dzh-hans&title=%E5%A6%82%E4%BD%95%E5%B8%AE%E5%8A%A9+SOC+%E5%88%86%E6%9E%90%E5%B8%88%E5%AF%B9%E6%8A%97%E2%80%9C%E8%AD%A6%E6%8A%A5%E7%96%B2%E5%8A%B3%E2%80%9D&summary=&source=) [](https://www.paloaltonetworks.com//www.reddit.com/submit?url=https://www.paloaltonetworks.com/blog/2019/08/help-soc-analysts-fight-alert-fatigue/?lang=zh-hans&ts=markdown) \[\](mailto:?subject=如何帮助 SOC 分析师对抗“警报疲劳”) Link copied By [Mark Brozek](https://www.paloaltonetworks.com/blog/author/mark-brozek/?lang=zh-hans&ts=markdown "Posts by Mark Brozek") Aug 13, 2019 1 minutes [未分类](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e7%b1%bb/?lang=zh-hant&ts=markdown) This post is also available in: [English (英语)](https://www.paloaltonetworks.com/blog/2019/07/help-soc-analysts-fight-alert-fatigue/ "切换到 英语(English)") [繁體中文 (繁体中文)](https://www.paloaltonetworks.com/blog/2019/08/help-soc-analysts-fight-alert-fatigue/?lang=zh-hant "切换到 繁体中文(繁體中文)") [日本語 (日语)](https://www.paloaltonetworks.com/blog/2019/07/help-soc-analysts-fight-alert-fatigue/?lang=ja "切换到 日语(日本語)") [한국어 (韩语)](https://www.paloaltonetworks.com/blog/2019/08/help-soc-analysts-fight-alert-fatigue/?lang=ko "切换到 韩语(한국어)") [Português (葡萄牙语（巴西）)](https://www.paloaltonetworks.com/blog/2019/08/help-soc-analysts-fight-alert-fatigue/?lang=pt-br "切换到 葡萄牙语（巴西）(Português)") Palo Alto Networks 调查数据表明，SOC 分析师只能处理 14% 由安全工具产生的警报。当考虑到 IDC 数据表明大部分警报都是误报时，[\[1\]](https://www.paloaltonetworks.com/blog/2019/07/help-soc-analysts-fight-alert-fatigue/#_ftn1?ts=markdown)结果便可想而知：**警报被忽略，分析师将时间浪费在追踪误报上，从而错过了真正的威胁。** ![](https://www.paloaltonetworks.com/blog/wp-content/uploads/2019/07/Mitre-blog-illustration-01-1.png) 除了初始的防护之外，大部分安全工具只用于执行一种主要功能：创建并响应警报。预期的假设是，分析师能够根据这些警报检查并捕捉可疑的行为。但是，当分析师每天都收到数以千计的低准确率警报时，这个策略会很快分崩离析。 **警报疲劳消除清单** 如果我们取消生成警报的传感器和系统，会产生安全盲区------然而信息过多与没有信息一样性质恶劣。\*\*我们仍然需要警报，但需要的是更加准确的警报。\*\*这意味着，在考虑工具和流程时加入下列概念： **1.** **自动化** 首先，组织能够通过自动化，极大程度地改善警报分类流程。Palo Alto Networks 相信，所有第 1 层（警报分类）安全操作不但能够，而且应该通过 SOAR 技术进行自动化处理，使用预定义的脚本自动执行响应操作。对于警报分类，这些操作包括分析警报、更新案例（如果是已知问题）、开放案例（如果不是已知问题），然后划分警报的严重性以发送给分析师。将此流程自动化，极大程度地降低了警报分析师必须响应的警报数，允许分析师将宝贵的时间用于调查问题，而不是盯着日志记录。 **2.** **数据拼接** 其次，如果要改善可视性，安全团队必须优先使用集成工具，而不是孤立的工具。如果您有七种不同的工具，每种工具只能看到安全基础架构中的一个具体方面而无法互相沟通，那么这些工具就无法提供威胁搜寻和调查所需的情境。您没法知道一系列看似无害的操作，在实际上按照一定顺序执行时，是否表明系统中存在攻击者。或者，您可能花上一个小时的时间追踪一个偷偷溜过 EPP 的恶意软件，结果发现该恶意软件已被防火墙阻截。 **3.** **机器学习** 最后，EDR 工具应该具有能使其识别模式的机器学习功能，从而实现学习和改进。您的 EDR 应从数据源中获取信息，持续更新算法，从而生成高准确性、划分过优先级的具体警报。 **Cortex XDR** **提供更加智能的检测** 经证实，[Cortex XDR](https://www.paloaltonetworks.cn/resources/whitepapers/cortex-xdr.html) 能够提供最优质的高精确度警报组合，为识别威胁，增强、关联遥测日志以进行调查和威胁搜寻提供极大帮助。这些类型的警报能够帮助企业阻挡大量的误报，使分析师能够专注于调查真正的威胁。 最近，一次由 MITRE ATT\&CK 进行的，通过仿真 APT 3 小组的真实攻击进行的 EDR 工具测试表明，Cortex XDR 和 Traps 在 10 家端点检测和响应供应商中检测到最多的攻击技术。该评估提供了业界首次对 EDR 市场中产品的真实功能和表现的开放、客观评估。 ![](https://www.paloaltonetworks.com/blog/wp-content/uploads/2019/07/Mitre2-Image.png) 您还可以在此处了解有关我们的新SOAR产品[DEMISTO](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)的更多信息。 *** ** * ** *** ## Related Blogs ### [未分类](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e7%b1%bb/?lang=zh-hant&ts=markdown) [#### AI代理已經來臨，威脅也隨之而來](https://www.paloaltonetworks.com/blog/2025/05/ai-agents-threats/?lang=zh-hant) ### [未分类](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e7%b1%bb/?lang=zh-hant&ts=markdown) [#### Strata Copilot - 加速迈向自主网络安全的未来](https://www.paloaltonetworks.com/blog/network-security/strata-copilot/?lang=zh-hans) ### [未分类](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e7%b1%bb/?lang=zh-hant&ts=markdown) [#### 防火墙已死？至少本世纪不会！](https://www.paloaltonetworks.com/blog/2023/08/ngfw-is-not-dead-yet/?lang=zh-hans) ### [未分类](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e7%b1%bb/?lang=zh-hant&ts=markdown) [#### 面对性命攸关的时刻，如何实现可靠的医疗物联网安全](https://www.paloaltonetworks.com/blog/2022/12/medical-iot-security-to-depend-on/?lang=zh-hans) ### [未分类](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e7%b1%bb/?lang=zh-hant&ts=markdown) [#### 利用业界首创的 AIOps for NGFW 革新防火墙运行](https://www.paloaltonetworks.com/blog/2022/03/industry-first-aiops-for-ngfw/?lang=zh-hans) ### [未分类](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e7%b1%bb/?lang=zh-hant&ts=markdown) [#### Prisma Access 是保护远程用户安全的领先云服务](https://www.paloaltonetworks.com/blog/2021/08/prisma-access-leading-cloud-service-secure-remote-users/?lang=zh-hans) ### Subscribe to the Blog! Sign up to receive must-read articles, Playbooks of the Week, new feature announcements, and more. ![spinner](https://www.paloaltonetworks.com/blog/wp-content/themes/panwblog2023/dist/images/ajax-loader.gif) Sign up Please enter a valid email. By submitting this form, you agree to our [Terms of Use](https://www.paloaltonetworks.com/legal-notices/terms-of-use?ts=markdown) and acknowledge our [Privacy Statement](https://www.paloaltonetworks.com/legal-notices/privacy?ts=markdown). Please look for a confirmation email from us. If you don't receive it in the next 10 minutes, please check your spam folder. This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply. {#footer} {#footer} ## Products and Services * [AI-Powered Network Security Platform](https://www.paloaltonetworks.com/network-security?ts=markdown) * [Secure AI by Design](https://www.paloaltonetworks.com/precision-ai-security/secure-ai-by-design?ts=markdown) * [Prisma AIRS](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown) * [AI Access Security](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown) * [Cloud Delivered Security Services](https://www.paloaltonetworks.com/network-security/security-subscriptions?ts=markdown) * [Advanced Threat Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown) * [Advanced URL Filtering](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown) * [Advanced WildFire](https://www.paloaltonetworks.com/network-security/advanced-wildfire?ts=markdown) * [Advanced DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown) * [Enterprise Data Loss Prevention](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown) * [Enterprise IoT Security](https://www.paloaltonetworks.com/network-security/enterprise-device-security?ts=markdown) * [Medical IoT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown) * [Industrial OT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown) * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown) * [Next-Generation Firewalls](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown) * [Hardware Firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown) * [Software Firewalls](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown) * [Strata Cloud Manager](https://www.paloaltonetworks.com/network-security/strata-cloud-manager?ts=markdown) * [SD-WAN for NGFW](https://www.paloaltonetworks.com/network-security/sd-wan-subscription?ts=markdown) * [PAN-OS](https://www.paloaltonetworks.com/network-security/pan-os?ts=markdown) * [Panorama](https://www.paloaltonetworks.com/network-security/panorama?ts=markdown) * [Secure Access Service Edge](https://www.paloaltonetworks.com/sase?ts=markdown) * [Prisma SASE](https://www.paloaltonetworks.com/sase?ts=markdown) * [Application Acceleration](https://www.paloaltonetworks.com/sase/app-acceleration?ts=markdown) * [Autonomous Digital Experience Management](https://www.paloaltonetworks.com/sase/adem?ts=markdown) * [Enterprise DLP](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown) * [Prisma Access](https://www.paloaltonetworks.com/sase/access?ts=markdown) * [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown) * [Prisma SD-WAN](https://www.paloaltonetworks.com/sase/sd-wan?ts=markdown) * [Remote Browser Isolation](https://www.paloaltonetworks.com/sase/remote-browser-isolation?ts=markdown) * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown) * [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown) * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown) * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown) * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown) * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown) * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown) * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown) * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown) * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown) * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown) * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown) * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown) * [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown) * [Proactive Assessments](https://www.paloaltonetworks.com/unit42/assess?ts=markdown) * [Incident Response](https://www.paloaltonetworks.com/unit42/respond?ts=markdown) * [Transform Your Security Strategy](https://www.paloaltonetworks.com/unit42/transform?ts=markdown) * [Discover Threat Intelligence](https://www.paloaltonetworks.com/unit42/threat-intelligence-partners?ts=markdown) ## Company * [About Us](https://www.paloaltonetworks.com/about-us?ts=markdown) * [Careers](https://jobs.paloaltonetworks.com/en/) * [Contact Us](https://www.paloaltonetworks.com/company/contact-sales?ts=markdown) * [Corporate Responsibility](https://www.paloaltonetworks.com/about-us/corporate-responsibility?ts=markdown) * [Customers](https://www.paloaltonetworks.com/customers?ts=markdown) * [Investor Relations](https://investors.paloaltonetworks.com/) * [Location](https://www.paloaltonetworks.com/about-us/locations?ts=markdown) * [Newsroom](https://www.paloaltonetworks.com/company/newsroom?ts=markdown) ## Popular Links * [Blog](https://www.paloaltonetworks.com/blog/?ts=markdown) * [Communities](https://www.paloaltonetworks.com/communities?ts=markdown) * [Content Library](https://www.paloaltonetworks.com/resources?ts=markdown) * [Cyberpedia](https://www.paloaltonetworks.com/cyberpedia?ts=markdown) * [Event Center](https://events.paloaltonetworks.com/) * [Manage Email Preferences](https://start.paloaltonetworks.com/preference-center) * [Products A-Z](https://www.paloaltonetworks.com/products/products-a-z?ts=markdown) * [Product Certifications](https://www.paloaltonetworks.com/legal-notices/trust-center/compliance?ts=markdown) * [Report a Vulnerability](https://www.paloaltonetworks.com/security-disclosure?ts=markdown) * [Sitemap](https://www.paloaltonetworks.com/sitemap?ts=markdown) * [Tech Docs](https://docs.paloaltonetworks.com/) * [Unit 42](https://unit42.paloaltonetworks.com/) * [Do Not Sell or Share My Personal Information](https://panwedd.exterro.net/portal/dsar.htm?target=panwedd) ![PAN logo](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/pan-logo-dark.svg) * [Privacy](https://www.paloaltonetworks.com/legal-notices/privacy?ts=markdown) * [Trust Center](https://www.paloaltonetworks.com/legal-notices/trust-center?ts=markdown) * [Terms of Use](https://www.paloaltonetworks.com/legal-notices/terms-of-use?ts=markdown) * [Documents](https://www.paloaltonetworks.com/legal?ts=markdown) Copyright © 2026 Palo Alto Networks. All Rights Reserved * [![Youtube](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/youtube-black.svg)](https://www.youtube.com/user/paloaltonetworks) * [![Podcast](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icons/podcast.svg)](https://www.paloaltonetworks.com/podcasts/threat-vector?ts=markdown) * [![Facebook](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/facebook-black.svg)](https://www.facebook.com/PaloAltoNetworks/) * [![LinkedIn](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/linkedin-black.svg)](https://www.linkedin.com/company/palo-alto-networks) * [![Twitter](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/twitter-x-black.svg)](https://twitter.com/PaloAltoNtwks) * EN Select your language