SANTA CLARA, Calif., Feb. 27, 2017 /PRNewswire/ -- Palo Alto Networks® (NYSE: PANW), the next-generation security company, today announced that it has achieved certification by J.D. Power and Technology Services Industry Association (TSIA) for delivering "An Outstanding Customer Support Experience" to customers through the assisted support channel over the phone and online. This builds on the certification awarded to Palo Alto Networks in 2016 by J.D. Power for exceptional support services.
According to J.D. Power, creating an outstanding experience over the entire customer life cycle is a very significant component to long-term success, and Palo Alto Networks has demonstrated its commitment to delivering an outstanding customer and partner support experience according to the rigorous standards of the Certified Assisted Technical Support ProgramSM.
Jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), this Certified Assisted Technical Support Program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in assisted support. The annual certification helps businesses identify those companies that have demonstrated assisted support excellence before selecting which technology products to purchase. In order to become certified, an organization must attain customer satisfaction scores among the top 20 percent of network systems companies nationally, based on J.D. Power's extensive technology industry benchmark customer satisfaction research, and must also pass a detailed audit of its support policies and procedures. The certification is valid for one year.
J.D. Power evaluated Palo Alto Networks on its assisted support over the phone and online channels, performed via on-site audits at facilities operated by Palo Alto Networks, and conducted a survey of the Palo Alto Networks North America customer base to establish an overall customer satisfaction index score.
About Palo Alto Networks
Palo Alto Networks is the next-generation security company, leading a new era in cybersecurity by safely enabling applications and preventing cyber breaches for tens of thousands of organizations worldwide. Built with an innovative approach and highly differentiated cyberthreat prevention capabilities, our game-changing security platform delivers security far superior to legacy or point products, safely enables daily business operations, and protects an organization's most valuable assets. Find out more at www.paloaltonetworks.com.
Palo Alto Networks, PAN-OS and the Palo Alto Networks logo and are trademarks of Palo Alto Networks, Inc. in the United States and in jurisdiction throughout the world. All other trademarks, trade names or service marks used or mentioned herein belong to their respective owners.
SOURCE Palo Alto Networks, Inc.