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* Products  
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  * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)  
    [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)
  
  * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)
  
  * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)
  
  * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown)
  
  * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)
  
  * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)
  
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  * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)
  
  * [Cortex Exposure Management](https://www.paloaltonetworks.com/cortex/exposure-management?ts=markdown)
  
  * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)
  
  * [Cortex Advanced Email Security](https://www.paloaltonetworks.com/cortex/advanced-email-security?ts=markdown)
  
  * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  
  * [Unit 42 Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)

* Solutions  
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  Secure AI by Design
  
  * [Secure AI Ecosystem](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown)
  * [Secure GenAI Usage](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown)  
    Network Security
  * [Cloud Network Security](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)
  * [Data Center Security](https://www.paloaltonetworks.com/network-security/data-center?ts=markdown)
  * [DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  * [Intrusion Detection and Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)
  * [Device Security](https://www.paloaltonetworks.com/network-security/device-security?ts=markdown)
  * [OT Security](https://www.paloaltonetworks.com/network-security/ot-device-security?ts=markdown)
  * [5G Security](https://www.paloaltonetworks.com/network-security/5g-security?ts=markdown)
  * [Secure All Apps, Users and Locations](https://www.paloaltonetworks.com/sase/secure-users-data-apps-devices?ts=markdown)
  * [Secure Branch Transformation](https://www.paloaltonetworks.com/sase/secure-branch-transformation?ts=markdown)
  * [Secure Work on Any Device](https://www.paloaltonetworks.com/sase/secure-work-on-any-device?ts=markdown)
  * [VPN Replacement](https://www.paloaltonetworks.com/sase/vpn-replacement-for-secure-remote-access?ts=markdown)
  * [Web \& Phishing Security](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)  
    Cloud Security
  * [Application Security Posture Management (ASPM)](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown)
  * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown)
  * [Code Security](https://www.paloaltonetworks.com/cortex/cloud/code-security?ts=markdown)
  * [Cloud Security Posture Management (CSPM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown)
  * [Cloud Infrastructure Entitlement Management (CIEM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown)
  * [Data Security Posture Management (DSPM)](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown)
  * [AI Security Posture Management (AI-SPM)](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown)
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Cloud Workload Protection (CWP)](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown)
  * [Web Application \& API Security (WAAS)](https://www.paloaltonetworks.com/cortex/cloud/web-app-api-security?ts=markdown)  
    Security Operations
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Security Information and Event Management](https://www.paloaltonetworks.com/cortex/modernize-siem?ts=markdown)
  * [Network Security Automation](https://www.paloaltonetworks.com/cortex/network-security-automation?ts=markdown)
  * [Incident Case Management](https://www.paloaltonetworks.com/cortex/incident-case-management?ts=markdown)
  * [SOC Automation](https://www.paloaltonetworks.com/cortex/security-operations-automation?ts=markdown)
  * [Threat Intel Management](https://www.paloaltonetworks.com/cortex/threat-intel-management?ts=markdown)
  * [Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  * [Attack Surface Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/attack-surface-management?ts=markdown)
  * [Compliance Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/compliance-management?ts=markdown)
  * [Internet Operations Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/internet-operations-management?ts=markdown)
  * [Extended Data Lake (XDL)](https://www.paloaltonetworks.com/cortex/cortex-xdl?ts=markdown)
  * [Agentic Assistant](https://www.paloaltonetworks.com/cortex/cortex-agentic-assistant?ts=markdown)  
    Endpoint Security
  * [Endpoint Protection](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Extended Detection \& Response](https://www.paloaltonetworks.com/cortex/detection-and-response?ts=markdown)
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  * [Small \& Medium Business Solutions](https://www.paloaltonetworks.com/industry/small-medium-business-portfolio?ts=markdown)

* Services  
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  [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown)
  
  * [Assess](https://www.paloaltonetworks.com/unit42/assess?ts=markdown)
  
  * [AI Security Assessment](https://www.paloaltonetworks.com/unit42/assess/ai-security-assessment?ts=markdown)
  
  * [Attack Surface Assessment](https://www.paloaltonetworks.com/unit42/assess/attack-surface-assessment?ts=markdown)
  
  * [Breach Readiness Review](https://www.paloaltonetworks.com/unit42/assess/breach-readiness-review?ts=markdown)
  
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  * [Cloud Security Assessment](https://www.paloaltonetworks.com/unit42/assess/cloud-security-assessment?ts=markdown)
  
  * [Compromise Assessment](https://www.paloaltonetworks.com/unit42/assess/compromise-assessment?ts=markdown)
  
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  * [M\&A Cyber Due Diligence](https://www.paloaltonetworks.com/unit42/assess/mergers-acquisitions-cyber-due-diligence?ts=markdown)
  
  * [Penetration Testing](https://www.paloaltonetworks.com/unit42/assess/penetration-testing?ts=markdown)
  
  * [Purple Team Exercises](https://www.paloaltonetworks.com/unit42/assess/purple-teaming?ts=markdown)
  
  * [Ransomware Readiness Assessment](https://www.paloaltonetworks.com/unit42/assess/ransomware-readiness-assessment?ts=markdown)
  
  * [SOC Assessment](https://www.paloaltonetworks.com/unit42/assess/soc-assessment?ts=markdown)
  
  * [Supply Chain Risk Assessment](https://www.paloaltonetworks.com/unit42/assess/supply-chain-risk-assessment?ts=markdown)
  
  * [Tabletop Exercises](https://www.paloaltonetworks.com/unit42/assess/tabletop-exercise?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Respond](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)
  
  * [Cloud Incident Response](https://www.paloaltonetworks.com/unit42/respond/cloud-incident-response?ts=markdown)
  
  * [Digital Forensics](https://www.paloaltonetworks.com/unit42/respond/digital-forensics?ts=markdown)
  
  * [Incident Response](https://www.paloaltonetworks.com/unit42/respond/incident-response?ts=markdown)
  
  * [Managed Detection and Response](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)
  
  * [Managed Threat Hunting](https://www.paloaltonetworks.com/unit42/respond/managed-threat-hunting?ts=markdown)
  
  * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Transform](https://www.paloaltonetworks.com/unit42/transform?ts=markdown)
  
  * [IR Plan Development and Review](https://www.paloaltonetworks.com/unit42/transform/incident-response-plan-development-review?ts=markdown)
  
  * [Security Program Design](https://www.paloaltonetworks.com/unit42/transform/security-program-design?ts=markdown)
  
  * [Virtual CISO](https://www.paloaltonetworks.com/unit42/transform/vciso?ts=markdown)
  
  * [Zero Trust Advisory](https://www.paloaltonetworks.com/unit42/transform/zero-trust-advisory?ts=markdown)  
    [Global Customer Services](https://www.paloaltonetworks.com/services?ts=markdown)
  
  * [Education \& Training](https://www.paloaltonetworks.com/services/education?ts=markdown)
  
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    UNIT 42 RETAINER
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* Partners  
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  * [Solution Providers](https://www.paloaltonetworks.com/partners/nextwave-solution-providers?ts=markdown)
  * [Managed Security Service Providers](https://www.paloaltonetworks.com/partners/managed-security-service-providers?ts=markdown)
  * [XMDR Partners](https://www.paloaltonetworks.com/partners/managed-security-service-providers/xmdr?ts=markdown)  
    Take Action
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  * [Become a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=becomepartner)
  * [Request Access](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=requestaccess)
  * [Find a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerlocator)  
    [CYBERFORCE
    CYBERFORCE represents the top 1% of partner engineers trusted for their security expertise.
    Learn more](https://www.paloaltonetworks.com/cyberforce?ts=markdown)

* Company  
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  Palo Alto Networks
  
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  * [Precision AI Security](https://www.paloaltonetworks.com/precision-ai-security?ts=markdown)
  * [Our Platform Approach](https://www.paloaltonetworks.com/why-paloaltonetworks/platformization?ts=markdown)
  * [Accelerate Your Cybersecurity Transformation](https://www.paloaltonetworks.com/why-paloaltonetworks/nam-cxo-portfolio?ts=markdown)
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    Careers
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    Read more](https://www.paloaltonetworks.com/company/press/2021/palo-alto-networks-secures-top-ranking-on-newsweek-s-most-loved-workplaces-list-for-2021?ts=markdown)

* More  
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  * [Threat Vector Podcast](https://unit42.paloaltonetworks.com/unit-42-threat-vector-podcast/)
  * [Packet Pushers Podcasts](https://www.paloaltonetworks.com/podcasts/packet-pusher?ts=markdown)  
    Connect
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# AI-powered automation helps Aguas Andinas reduce security administration time by 98%

## SUMMARY

Aguas Andinas is the largest water utility in Chile, providing potable water, sewerage, and wastewater treatment services to millions of customers. But a reliance on point security tools for remote connectivity, network security, and security operations threatened the operational resilience of its water services, such as reservoir and water quality monitoring. This fragmented tool set also made it harder to track events, absorbing resources and delaying response. In addition, managed services---such as the proxy/VPN---were expensive to deploy and operate.

Aguas Andinas required a highly robust security solution to prevent cyber attackers from infiltrating the network and disrupting water services. Through a single connected platform approach to security, Aguas Andinas is now driving unprecedented resilience, agility, and cost control.

## RESULTS

### 5 seconds

to detect threats, rather than 24 hours previously

### 98%

less time spent on network security

### $380,000

cost saving versus legacy proxy/VPN solution

### 100%

increase in connectivity performance  
challenge

## Keeping the taps running

Aguas Andinas is one of Chile's critical infrastructure providers. As any threat or incident impacting water services would be costly, the company needed a consolidated, resilient solution to:

* **Reimagine network connectivity:** Existing virtual private network (VPN) was expensive, and it lacked adequate security visibility and controls to protect all user and application traffic.

* **Reduce complexity:** Disconnected security tools lacked the flexibility to adapt quickly to hybrid working and the recently deployed Oracle Cloud Infrastructure (OCI).

* **Safeguard harsh environments:** Network security needed to support remote, unattended environments such as water treatment plants and reservoirs.

* **Reduce mean time to detect (MTTD):** It could take 24 hours to detect new threats, increasing business risk.

## Security journey

![Network security](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/icons-orange-ai-1.svg)

### Network security

PA-series hardware firewalls  
[Learn more](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown)  
![Advanced network protection](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/icons-orange-ai-2.svg)

### Advanced network protection

Cloud-Delivered Security Services  
[Learn more](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown)  
![Incident response automation](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/icons-orange-ai.svg)

### Incident response automation

Cortex XSOAR  
[Learn more](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)  
![Remote access and hybrid work](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/icons-orange-ai-3.svg)

### Remote access and hybrid work

Prisma Access  
[Learn more](https://www.paloaltonetworks.com/sase/access?ts=markdown)  
01 / 04 Prev Next  
SOLUTION

## Connected security tools protect water supply for millions

Aguas Andinas standardized on a simple, unified Palo Alto Networks platform approach to security, using an integrated suite of next-generation firewalls (NGFWs) powered by Precision AI, Prisma Access and Cortex XSOAR to deliver highly resilient and efficient cybersecurity.  
\*

### Safeguards water supplies

![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/aguas-andinas-image-1.png)The connected platform monitors, analyzes, and prevents sophisticated cyberattacks in real time with less complexity. This in turn ensures the data and applications underpinning the water services are safeguarded from threat actors.

Prisma Access, for example, secures all application traffic used by 400 hybrid staff across Aguas Andinas, regardless of whether they are working from home, in the field, or at the office.
\*

### Accelerates safe, agile remote working

![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/aguas-andinas-image-2.png)Users benefit from direct access to OCI and other critical applications without the risk and complexity of connecting through a traditional VPN. Features such as least-privileged access, continuous trust verification, and continuous security inspection for all traffic protect all users, devices, apps, and data. This simplicity also contributes to a more rewarding user experience.

The team can safely onboard new users to the network within 10 minutes, rather than the four hours it previously took.
\*

### Increases productivity

![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/aguas-andinas-image-3.png)The extensive AI-powered automation throughout the platform reduces the manual labor associated with day-to-day security. Overall, the team now spends 98% less time on security management.

Cortex XSOAR, for example, includes prebuilt playbooks to automate alert identification and triage. These and other automation processes have helped Aguas Andinas' security operations center (SOC) reduce MTTD from one day---when it was performed manually---to as little as five seconds. More complex events that require manual intervention can be identified in as little as five minutes.

### "Our technology strategy is constantly evolving. People are moving to hybrid working, for example. We're adopting OCI across the organization; and we're monitoring our water resources with more and more OT devices. As traffic moves across the network, we need security to see everything, be proactive, and automate everywhere."

Juan Huechucura

CISO, Aguas Andinas

### "Point security tools are like buying a first home. You get the house, but you need to buy the furniture, utensils, and utilities all separately. The great thing about Palo Alto Networks is everything is included in one integrated suite. It connects easily, provides complete visibility, and is simple to use."

Juan Huechucura

CISO, Aguas Andinas

### "I don't think security professionals understand the true potential of AI unless they have XSOAR. People talk about AI in the future tense---but it's already embedded in the platform, working intelligently every day to reduce risk, drive efficiency, and protect our brand reputation."

Juan Huechucura

CISO, Aguas Andinas

### "Palo Alto Networks is making a huge contribution to the safe and continual water supply to millions of people. The platform doesn't sleep, stop for lunch, or take vacations. It is working 24/7 to keep us safe."

Juan Huechucura

CISO, Aguas Andinas

### "The advantage of having a consolidated platform is the familiarity of the interface. You know exactly where to go when you need to do something."

Juan Huechucura

CISO, Aguas Andinas

### "Prisma Access represents a 180-degree shift in the user experience, compared with the VPN/proxy service."

Juan Huechucura

CISO, Aguas Andinas

### "Each day we came into the office, we faced an avalanche of alerts. Now, you can count them on the fingers of one hand."

Patricio Varela

Senior Security Analyst, Aguas Andinas  
Learn more about **[Prisma^®^ Access](https://www.paloaltonetworks.com/sase/access?ts=markdown)** , **[Cortex XSOAR^®^](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)** and **[next-generation hardware firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown)**

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