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Docs](https://docs.paloaltonetworks.com/search) Close search modal [Deploy Bravely --- Secure your AI transformation with Prisma AIRS](https://www.paloaltonetworks.com/deploybravely?ts=markdown) [](https://www.paloaltonetworks.com/?ts=markdown) ![Palo Alto Networks Logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/abraxas/abraxas.png) Abraxas unlocks agile, AI-powered SecOps across the Swiss public sector using Cortex XSIAM === ## SUMMARY Abraxas Informatik AG is the largest provider of end-to-end IT solutions for the public sector in Switzerland. With almost 150 state and local government organisations under management, Abraxas needed to take control of its security operations (SecOps). An outmoded open-source security information and event management (SIEM) platform was leading to endless issues, manual processes, and application integration challenges. Now, Palo Alto Networks Cortex XSIAM cuts through this complexity, introducing AI-powered, automated SecOps and enhanced client services. Threats are resolved in seconds rather than hours, operations are significantly more efficient, and SecOps easily scales to support new client acquisitions. ## RESULTS ### Seconds rather than hours to resolve cases ### 2 FTEs' worth of time gained through the automation of everyday security monitoring tasks ### Minutes not weeks to integrate new data sources CHALLENGE ## Modernise public-sector cybersecurity visibility and control Almost 150 government agencies at all levels and other public-sector organisations rely on Abraxas for their IT services -- and the client base is growing fast. However, previously an open-source SIEM from a third party was being used to protect both Abraxas's environment and its managed services clients, leaving security case management unable to keep pace. The challenges included: * **Reducing complexity**: The heavily customised platform demanded significant manual intervention. * **Improving performance**: The platform struggled with growing workloads. For example, a distributed denial-of-service (DDoS) attack could lead to a surge in firewall logs, crashing the SIEM. * **Simplifying integration**: It was difficult and time-consuming to connect new sources to the SIEM, potentially delaying Abraxas's client initiatives. * **Reducing operational costs**: As part of the managed SIEM service, Abraxas was provided with a catalogue of security use cases, with a fee charged for every new developed custom use case. ## "The SIEM was holding back our growth -- it wasn't built with today's threats in mind, it struggled with scalability, complexity, threat detection, and high false positives." Christoph Müller Head of Security Solutions, Abraxas SOLUTION ## A modern, AI-powered SOC platform Abraxas was already realising success with its Cortex XDR endpoint deployment. This already established trust and familiarity spurred Christoph and his team to explore Cortex XSIAM to create a modern, AI-powered security operations center (SOC) platform. ### "We evaluated XSIAM against Microsoft Sentinel and Splunk -- and XSIAM was the clear winner. It unites SIEM and EDR in one integrated solution. It's also an 'automation-first' platform, allowing faster, AI-driven case management. Instead of paying a third party to fix issues, we can do it in seconds ourselves." Christoph Müller Head of Security Solutions, Abraxas ### "If you sketched your ideal SOC, it would include XSIAM. It eliminates silos, unifies SecOps in one pane of glass, and scales in line with business growth. Plus, you'd have the confidence of knowing Palo Alto Networks is behind you." Christoph Müller Head of Security Solutions, Abraxas ### "We're seeing four times more issues than we used to. We welcome this as we're now acting on issues that would previously have remained undetected." John Winter Product Manager, Security Solutions, Abraxas ### "If a trigger occurs, we have frictionless resolution. Using playbooks, actions are automated. In the past, we had to hunt down the source of the trigger, check which other systems might be impacted, and decide whether it was a false positive." John Winter Product Manager, Security Solutions, Abraxas ### "Palo Alto Networks is very focused on its partners. Their team brings together best-of-breed technologies and expert people to help Abraxas close security gaps and reduce risk." Christoph Müller Head of Security Solutions, Abraxas ### "XSIAM is a sales differentiator. When we explain to clients that we use Palo Alto Networks, they know that we are doing our best to protect their data." Christoph Müller Head of Security Solutions, Abraxas \* ### Ensures agile and trusted managed security operations ![Ensures agile and trusted managed security operations](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/abraxas/ensures-agile.webp "Ensures agile and trusted managed security operations") Cortex XSIAM provides modern, reliable SecOps across 3,000 clients and in-house Abraxas devices. From one intuitive console, the team has 360-degree insight into every issue and case. Some 30% of cases are now resolved automatically, directly reducing the need for human intervention. In turn, this efficiency and confidence strengthen trusted relationships with Abraxas's government customers in Switzerland. "We're seeing four times more issues than we used to," says John Winter, Product Manager, Security Solutions, Abraxas. "We welcome this as we're now acting on issues that would previously have remained undetected." \* ### Uncovers every threat in seconds -- from any source ![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/abraxas/uncovers-every-threat.webp) Issue detection now takes seconds, rather than the hours it took previously. The single SOC platform sees every asset, threat, and exposure with less noise. "If a trigger occurs, we have frictionless resolution. Using playbooks, actions are automated. In the past, we had to hunt down the source of the trigger, check which other systems might be impacted, and decide whether it was a false positive," says John. \* ### Reduces cost of operation Abraxas is reducing SecOps costs by consolidating tools and automating tasks. Moreover, the managed SecOps cost overhead has been eliminated. The simple platform also supports agility: New cloud and on-premises sources can be integrated in minutes rather than weeks. "The efficiency we have gained through automation in XSIAM is equivalent to approximately two FTEs," says John. \* ### Inspires collaboration and innovation ![Inspires collaboration and innovation](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/abraxas/inspires-collaboration-and-innovation.webp "Inspires collaboration and innovation") Abraxas's relationship with Palo Alto Networks delivers value across its organisation. The collaboration includes: * Development of a proactive security framework to safeguard clients from threats. * Experience, resources, and tools to resolve issues quickly. * Bi-weekly calls with the Palo Alto Networks Customer Success team. "Palo Alto Networks is very focused on its partners. Their team brings together best-of-breed technologies and expert people to help Abraxas close security gaps and reduce risk," says Christoph. Looking ahead, Abraxas is considering Cortex Cloud to unify cloud posture management from a single console. "XSIAM is a sales differentiator. When we explain to clients that we use Palo Alto Networks, they know that we are doing our best to protect their data," says Christoph. ## Advanced capabilities lead to improved security posture ![Advanced capabilities lead to improved security posture](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/abraxas/advanced-capabilities-lead-to-improved-security-posture.webp " Advanced capabilities lead to improved security posture") ## share this story ![Share page by link](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/link-icon.svg) [![Share page on linkedin](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/linkedin-icon.svg)](https://www.linkedin.com/sharing/share-offsite/?url=https%3A//www.paloaltonetworks.com/customers/abraxas-unlocks-agile-ai-powered-secops-across-the-swiss-public-sector-using-cortex-xsiam&title=Abraxas%20unlocks%20agile,%20AI-powered%20SecOps%20across%20the%20Swiss%20public%20sector%20using%20Cortex%20XSIAM) [![Share page on x](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/twitter-x-icon.svg)](https://www.x.com/compose/post?title=https%3A//www.paloaltonetworks.com/customers/abraxas-unlocks-agile-ai-powered-secops-across-the-swiss-public-sector-using-cortex-xsiam) [![Share page on facebook](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/facebook-icon.svg)](https://www.facebook.com/share.php?u=https%3A//www.paloaltonetworks.com/customers/abraxas-unlocks-agile-ai-powered-secops-across-the-swiss-public-sector-using-cortex-xsiam) \[![Share page by an email](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/email-icon.svg)\](mailto:?subject=Sharing A Case Study I just read\&body=I thought you'd be interested in this case study: Abraxas unlocks agile, AI-powered SecOps across the Swiss public sector using Cortex XSIAM at https://www.paloaltonetworks.com/customers/abraxas-unlocks-agile-ai-powered-secops-across-the-swiss-public-sector-using-cortex-xsiam) *** ** * ** *** [Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/abraxas-unlocks-agile-ai-powered-secops-across-the-swiss-public-sector-using-cortex-xsiam.pdf?ts=markdown) Light Mode Dark Mode [Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/abraxas-unlocks-agile-ai-powered-secops-across-the-swiss-public-sector-using-cortex-xsiam.pdf?ts=markdown) ### CUSTOMER DETAILS ![Industry](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-green-industry-automotive.svg) ### High technology ![Location](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-green-country.svg) ### Switzerland ![Website](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-green-computer.svg) ### [abraxas.ch](https://www.abraxas.ch) ### PRODUCTS \& SERVICES \[![Cortex XSIAM](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg) ### Cortex XSIAM\](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown) \[![Customer Success](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/logo-default-orange.svg) ### Customer Success\](https://www.paloaltonetworks.com/services/customer-success?ts=markdown) Apr 2026 ## 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