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* Products  
  Products  
  AI Security  
  [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/prisma-AIRS-logo-nav.svg)](https://www.paloaltonetworks.com/ai-security/prisma-airs?ts=markdown)  
  [AI Security Platform](https://www.paloaltonetworks.com/ai-security/prisma-airs?ts=markdown)
  
  * [AI Gateway](https://www.paloaltonetworks.com/ai-security/ai-gateway?ts=markdown)
  * [AI Model Security](https://www.paloaltonetworks.com/ai-security/ai-model-security?ts=markdown)
  * [AI Red Teaming](https://www.paloaltonetworks.com/ai-security/ai-red-teaming?ts=markdown)
  * [AI Runtime Security](https://www.paloaltonetworks.com/ai-security/ai-runtime-security?ts=markdown)
  * [Agent Security](https://www.paloaltonetworks.com/ai-security/agent-security?ts=markdown)
  * [AI Posture Management](https://www.paloaltonetworks.com/prisma/cloud/ai-spm?ts=markdown)  
    Secure GenAI Tools
  * [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown)  
    Network Security  
    [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/strata-logo-nav.svg)](https://www.paloaltonetworks.com/network-security?ts=markdown)  
    [Secure the Network](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown)
  * [Hardware Firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown)
  * [Software Firewalls](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)
  * [Strata Cloud Manager](https://www.paloaltonetworks.com/network-security/strata-cloud-manager?ts=markdown)
  * [OT / Industrial Security](https://www.paloaltonetworks.com/network-security/ot-security-solution?ts=markdown)
  * [Device \& IoT Security](https://www.paloaltonetworks.com/network-security/device-security?ts=markdown)
  * [5G Security](https://www.paloaltonetworks.com/network-security/5g-security?ts=markdown)
  * [Managed Firewalls - Azure](https://www.paloaltonetworks.com/network-security/cloud-ngfw-for-azure?ts=markdown)
  * [Managed Firewalls - AWS](https://www.paloaltonetworks.com/network-security/cloud-ngfw?ts=markdown)  
    [Cloud-Delivered Security Services](https://www.paloaltonetworks.com/network-security/security-subscriptions?ts=markdown)
  * [Advanced Threat Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)
  * [Advanced URL Filtering](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)
  * [Advanced WildFire](https://www.paloaltonetworks.com/network-security/advanced-wildfire?ts=markdown)
  * [Advanced DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  * [Advanced IP Defense](https://www.paloaltonetworks.com/network-security/advanced-ip-defense?ts=markdown)
  * [Quantum Safe Security](https://www.paloaltonetworks.com/network-security/quantum-safe-security?ts=markdown)
  * [Next-Gen Trust Security](https://www.paloaltonetworks.com/network-security/next-gen-trust-security?ts=markdown)  
    SASE  
    [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/prisma-sase-logo-nav.svg)](https://www.paloaltonetworks.com/sase?ts=markdown)  
    [Secure Access (SASE)](https://www.paloaltonetworks.com/sase?ts=markdown)
  * [Prisma Access (ZTNA)](https://www.paloaltonetworks.com/sase/access?ts=markdown)
  * [SD-WAN](https://www.paloaltonetworks.com/sase/sd-wan?ts=markdown)
  * [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown)
  * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)
  * [Enterprise DLP](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown)  
    Security Operations  
    [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/cortex-logo-nav.svg)](https://www.paloaltonetworks.com/cortex?ts=markdown)  
    [Security Operations](https://www.paloaltonetworks.com/cortex?ts=markdown)
  * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)
  * [Extended Detection \& Response](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)
  * [Security Orchestration \& Automation](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)
  * [Attack Surface Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)
  * [Exposure Management](https://www.paloaltonetworks.com/cortex/exposure-management?ts=markdown)
  * [Email Security](https://www.paloaltonetworks.com/cortex/advanced-email-security?ts=markdown)
  * [Threat Intelligence Management](https://www.paloaltonetworks.com/cortex/threat-intel-management?ts=markdown)
  * [Agentic-first Automation](https://www.paloaltonetworks.com/cortex/agentix?ts=markdown)
  * [Identity Threat Detection and Response](https://www.paloaltonetworks.com/cortex/itdr?ts=markdown)  
    [Endpoint Security](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Endpoint Protection](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Agentic Endpoint Security](https://www.paloaltonetworks.com/cortex/agentic-endpoint-security?ts=markdown)
  * [Ransomware Protection](https://www.paloaltonetworks.com/cortex/ransomware-protection?ts=markdown)
  * [Digital Forensics](https://www.paloaltonetworks.com/cortex/digital-forensics?ts=markdown)  
    [Data Security](https://www.paloaltonetworks.com/cortex/data-security?ts=markdown)  
    Cloud Security  
    [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/cortex-cloud-logo-nav.svg)](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)  
    [Application Security Overview](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)
  * [Application Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown)
  * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown)
  * [Infrastructure-as-Code (IaC) Security](https://www.paloaltonetworks.com/cortex/cloud/infrastructure-as-code-security?ts=markdown)
  * [Software Composition Analysis](https://www.paloaltonetworks.com/cortex/cloud/software-composition-analysis?ts=markdown)
  * [Secrets Security](https://www.paloaltonetworks.com/cortex/cloud/secrets-security?ts=markdown)
  * [Open Partner Ecosystem](https://www.paloaltonetworks.com/cortex/cloud/appsec-partner-ecosystem?ts=markdown)  
    [Cloud Posture Security Overview](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)
  * [Cloud Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown)
  * [Cloud Infrastructure Entitlement Management](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown)
  * [Data Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown)
  * [AI Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown)
  * [Vulnerability Management](https://www.paloaltonetworks.com/cortex/cloud/vulnerability-management?ts=markdown)
  * [Cloud Attack Surface Management](https://www.paloaltonetworks.com/cortex/cloud/attack-surface-management?ts=markdown)  
    [Cloud Runtime Security Overview](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)
  * [Cloud Detection and Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Container \& Kubernetes Security](https://www.paloaltonetworks.com/cortex/cloud/kubernetes-and-container-security?ts=markdown)
  * [Cloud Workload Protection](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown)
  * [API Security](https://www.paloaltonetworks.com/cortex/cloud/api-security?ts=markdown)
  * [Serverless Security](https://www.paloaltonetworks.com/cortex/cloud/serverless-security?ts=markdown)  
    Observability ^NEW^  
    [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/cortex/xcor/cortex-xcor-logo-nav-2.svg)](https://www.paloaltonetworks.com/cortex/xcor?ts=markdown)  
    Observability \& Remediation
  * [AI-Driven Observability](https://www.paloaltonetworks.com/cortex/xcor/ai-driven-observability?ts=markdown)
  * [Distributed Tracing](https://www.paloaltonetworks.com/cortex/xcor/distributed-tracing?ts=markdown)
  * [Log Management](https://www.paloaltonetworks.com/cortex/xcor/log-management?ts=markdown)
  * [Metrics Monitoring](https://www.paloaltonetworks.com/cortex/xcor/metrics-monitoring?ts=markdown)  
    Identity Security  
    [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/idira-logo-nav.svg)](https://www.paloaltonetworks.com/idira?ts=markdown)  
    [Human Identities](https://www.paloaltonetworks.com/idira/human?ts=markdown)
  * [Modern PAM](https://www.paloaltonetworks.com/idira/human/privileged-access-management?ts=markdown)
  * [Identity and Access Management](https://www.paloaltonetworks.com/idira/human/identity-and-access-management?ts=markdown)
  * [Endpoint Privilege Manager](https://www.paloaltonetworks.com/idira/human/endpoint-privilege-manager?ts=markdown)
  * [Identity Governance](https://www.paloaltonetworks.com/idira/human/identity-governance?ts=markdown)
  * [Workforce Password Management](https://www.paloaltonetworks.com/idira/human/workforce-password-management?ts=markdown)
  * [Vendor Privileged Access](https://www.paloaltonetworks.com/idira/human/vendor-privileged-access?ts=markdown)  
    [Machine Identities](https://www.paloaltonetworks.com/idira/machine?ts=markdown)
  * [Secrets Management](https://www.paloaltonetworks.com/idira/machine/secrets-management?ts=markdown)
  * [Unified Secrets Governance](https://www.paloaltonetworks.com/idira/machine/unified-secrets-governance?ts=markdown)
  * [Application Credentials Delivery](https://www.paloaltonetworks.com/idira/machine/application-credentials-delivery?ts=markdown)  
    [Agentic Identities](https://www.paloaltonetworks.com/idira/agentic?ts=markdown)  
    [See All Products](https://www.paloaltonetworks.com/products/products-a-z?ts=markdown)
  * [![Overview icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/logo-default-orange.svg) Overview](#products-panel-0)
  * [![AI Security icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-prisma-blue.svg) AI Security](#products-panel-1)
  * [![Network Security icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-strata.svg) Network Security](#products-panel-2)
  * [![SASE icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-prisma-blue.svg) SASE](#products-panel-3)
  * [![Security Operations icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg) Security Operations](#products-panel-4)
  * [![Cloud Security icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg) Cloud Security](#products-panel-5)
  * [Observability ^NEW^](#products-panel-6)
  * [![Identity Security icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-idira.svg) Identity Security](#products-panel-7)
  
  [See All Products](https://www.paloaltonetworks.com/products/products-a-z?ts=markdown)  
  [![AI Security icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/prisma-AIRS-logo-nav.svg)  
  AI Security
  Discover, assess and protect AI apps, agents and employee use of GenAI tools](https://www.paloaltonetworks.com/ai-security/prisma-airs?ts=markdown)  
  [![Network Security icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/strata-logo-nav.svg)  
  Network Security
  AI-powered NetSec with next-gen firewalls, inline defense and unified management](https://www.paloaltonetworks.com/network-security?ts=markdown)  
  [![Security Operations icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/cortex-logo-nav.svg)  
  Security Operations
  Stop cyberattackers with the industry's premier platform for autonomous security operations](https://www.paloaltonetworks.com/cortex?ts=markdown)  
  [![Observability \& Remediation <sup class="branded-text">NEW</span> icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/cortex/xcor/cortex-xcor-logo-nav-2.svg)  
  Observability \& Remediation ^NEW^
  Prevent downtime with the AI-driven platform that delivers autonomous remediation](https://www.paloaltonetworks.com/cortex/xcor?ts=markdown)  
  [![SASE icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/prisma-sase-logo-nav.svg)  
  SASE
  Protect with AI, secure AI use and operate with AI using agentic Prisma SASE](https://www.paloaltonetworks.com/sase?ts=markdown)  
  [![Identity Security icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/idira-logo-nav.svg)  
  Identity Security
  Identity security platform to secure every identity: human, machine and agentic](https://www.paloaltonetworks.com/idira?ts=markdown)  
  [![Cloud Security icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/cortex-cloud-logo-nav.svg)  
  Cloud Security
  Prevent risks from code to cloud with the leading agentic cloud security platform](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)  
  [![AI Security logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/prisma-AIRS-logo-nav.svg)](https://www.paloaltonetworks.com/ai-security/prisma-airs?ts=markdown)  
  [AI Security Platform](https://www.paloaltonetworks.com/ai-security/prisma-airs?ts=markdown)
  
  * [AI Gateway](https://www.paloaltonetworks.com/ai-security/ai-gateway?ts=markdown)
  * [AI Model Security](https://www.paloaltonetworks.com/ai-security/ai-model-security?ts=markdown)
  * [AI Red Teaming](https://www.paloaltonetworks.com/ai-security/ai-red-teaming?ts=markdown)
  * [AI Runtime Security](https://www.paloaltonetworks.com/ai-security/ai-runtime-security?ts=markdown)
  * [Agent Security](https://www.paloaltonetworks.com/ai-security/agent-security?ts=markdown)
  * [AI Posture Management](https://www.paloaltonetworks.com/prisma/cloud/ai-spm?ts=markdown)  
    Secure GenAI Tools
  * [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown)  
    [![Network Security logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/strata-logo-nav.svg)](https://www.paloaltonetworks.com/network-security?ts=markdown)  
    [Secure the Network](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown)
  * [Hardware Firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown)
  * [Software Firewalls](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)
  * [Strata Cloud Manager](https://www.paloaltonetworks.com/network-security/strata-cloud-manager?ts=markdown)
  * [OT / Industrial Security](https://www.paloaltonetworks.com/network-security/ot-security-solution?ts=markdown)
  * [Device \& IoT Security](https://www.paloaltonetworks.com/network-security/device-security?ts=markdown)
  * [5G Security](https://www.paloaltonetworks.com/network-security/5g-security?ts=markdown)
  * [Managed Firewalls - Azure](https://www.paloaltonetworks.com/network-security/cloud-ngfw-for-azure?ts=markdown)
  * [Managed Firewalls - AWS](https://www.paloaltonetworks.com/network-security/cloud-ngfw?ts=markdown)  
    [Cloud-Delivered Security Services](https://www.paloaltonetworks.com/network-security/security-subscriptions?ts=markdown)
  * [Advanced Threat Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)
  * [Advanced URL Filtering](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)
  * [Advanced WildFire](https://www.paloaltonetworks.com/network-security/advanced-wildfire?ts=markdown)
  * [Advanced DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  * [Advanced IP Defense](https://www.paloaltonetworks.com/network-security/advanced-ip-defense?ts=markdown)
  * [Quantum Safe Security](https://www.paloaltonetworks.com/network-security/quantum-safe-security?ts=markdown)
  * [Next-Gen Trust Security](https://www.paloaltonetworks.com/network-security/next-gen-trust-security?ts=markdown)  
    [![SASE logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/prisma-sase-logo-nav.svg)](https://www.paloaltonetworks.com/sase?ts=markdown)  
    [Secure Access (SASE)](https://www.paloaltonetworks.com/sase?ts=markdown)
  * [Prisma Access (ZTNA)](https://www.paloaltonetworks.com/sase/access?ts=markdown)
  * [SD-WAN](https://www.paloaltonetworks.com/sase/sd-wan?ts=markdown)
  * [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown)
  * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)
  * [Enterprise DLP](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown)  
    [![Security Operations logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/cortex-logo-nav.svg)](https://www.paloaltonetworks.com/cortex?ts=markdown)  
    [Security Operations](https://www.paloaltonetworks.com/cortex?ts=markdown)
  * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)
  * [Extended Detection \& Response](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)
  * [Security Orchestration \& Automation](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)
  * [Attack Surface Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)
  * [Exposure Management](https://www.paloaltonetworks.com/cortex/exposure-management?ts=markdown)
  * [Email Security](https://www.paloaltonetworks.com/cortex/advanced-email-security?ts=markdown)
  * [Threat Intelligence Management](https://www.paloaltonetworks.com/cortex/threat-intel-management?ts=markdown)
  * [Agentic-first Automation](https://www.paloaltonetworks.com/cortex/agentix?ts=markdown)
  * [Identity Threat Detection and Response](https://www.paloaltonetworks.com/cortex/itdr?ts=markdown)  
    [Endpoint Security](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Endpoint Protection](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Agentic Endpoint Security](https://www.paloaltonetworks.com/cortex/agentic-endpoint-security?ts=markdown)
  * [Ransomware Protection](https://www.paloaltonetworks.com/cortex/ransomware-protection?ts=markdown)
  * [Digital Forensics](https://www.paloaltonetworks.com/cortex/digital-forensics?ts=markdown)  
    [Data Security](https://www.paloaltonetworks.com/cortex/data-security?ts=markdown)  
    [![Cloud Security logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/cortex-cloud-logo-nav.svg)](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)  
    [Application Security Overview](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)
  * [Application Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown)
  * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown)
  * [Infrastructure-as-Code (IaC) Security](https://www.paloaltonetworks.com/cortex/cloud/infrastructure-as-code-security?ts=markdown)
  * [Software Composition Analysis](https://www.paloaltonetworks.com/cortex/cloud/software-composition-analysis?ts=markdown)
  * [Secrets Security](https://www.paloaltonetworks.com/cortex/cloud/secrets-security?ts=markdown)
  * [Open Partner Ecosystem](https://www.paloaltonetworks.com/cortex/cloud/appsec-partner-ecosystem?ts=markdown)  
    [Cloud Posture Security Overview](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)
  * [Cloud Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown)
  * [Cloud Infrastructure Entitlement Management](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown)
  * [Data Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown)
  * [AI Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown)
  * [Vulnerability Management](https://www.paloaltonetworks.com/cortex/cloud/vulnerability-management?ts=markdown)
  * [Cloud Attack Surface Management](https://www.paloaltonetworks.com/cortex/cloud/attack-surface-management?ts=markdown)  
    [Cloud Runtime Security Overview](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)
  * [Cloud Detection and Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Container \& Kubernetes Security](https://www.paloaltonetworks.com/cortex/cloud/kubernetes-and-container-security?ts=markdown)
  * [Cloud Workload Protection](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown)
  * [API Security](https://www.paloaltonetworks.com/cortex/cloud/api-security?ts=markdown)
  * [Serverless Security](https://www.paloaltonetworks.com/cortex/cloud/serverless-security?ts=markdown)  
    [![Observability <sup class="branded-text">NEW</sup> logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/cortex/xcor/cortex-xcor-logo-nav-2.svg)](https://www.paloaltonetworks.com/cortex/xcor?ts=markdown)  
    Observability \& Remediation
  * [AI-Driven Observability](https://www.paloaltonetworks.com/cortex/xcor/ai-driven-observability?ts=markdown)
  * [Distributed Tracing](https://www.paloaltonetworks.com/cortex/xcor/distributed-tracing?ts=markdown)
  * [Log Management](https://www.paloaltonetworks.com/cortex/xcor/log-management?ts=markdown)
  * [Metrics Monitoring](https://www.paloaltonetworks.com/cortex/xcor/metrics-monitoring?ts=markdown)  
    [![Identity Security logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/idira-logo-nav.svg)](https://www.paloaltonetworks.com/idira?ts=markdown)  
    [Human Identities](https://www.paloaltonetworks.com/idira/human?ts=markdown)
  * [Modern PAM](https://www.paloaltonetworks.com/idira/human/privileged-access-management?ts=markdown)
  * [Identity and Access Management](https://www.paloaltonetworks.com/idira/human/identity-and-access-management?ts=markdown)
  * [Endpoint Privilege Manager](https://www.paloaltonetworks.com/idira/human/endpoint-privilege-manager?ts=markdown)
  * [Identity Governance](https://www.paloaltonetworks.com/idira/human/identity-governance?ts=markdown)
  * [Workforce Password Management](https://www.paloaltonetworks.com/idira/human/workforce-password-management?ts=markdown)
  * [Vendor Privileged Access](https://www.paloaltonetworks.com/idira/human/vendor-privileged-access?ts=markdown)  
    [Machine Identities](https://www.paloaltonetworks.com/idira/machine?ts=markdown)
  * [Secrets Management](https://www.paloaltonetworks.com/idira/machine/secrets-management?ts=markdown)
  * [Unified Secrets Governance](https://www.paloaltonetworks.com/idira/machine/unified-secrets-governance?ts=markdown)
  * [Application Credentials Delivery](https://www.paloaltonetworks.com/idira/machine/application-credentials-delivery?ts=markdown)  
    [Agentic Identities](https://www.paloaltonetworks.com/idira/agentic?ts=markdown)

* Solutions  
  Solutions  
  By Use Case  
  [![Drive AI Transformation icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/ai-page/teaser-block/teaser-icon-2.svg)  
  Drive AI Transformation
  Scale enterprise AI adoption across employees, applications and agents with confidence and control](https://www.paloaltonetworks.com/ai-security?ts=markdown) [![Accelerate Cloud Transformation icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg)
  Accelerate Cloud Transformation
  Build fast and innovate fearlessly with AI-driven protection from code to cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) [![Secure AI Coding icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/logo-default-orange.svg)
  Secure AI Coding
  Let AI coding do more, with you in control. Protect data, govern agents and control AI costs](https://www.paloaltonetworks.com/secure-ai-coding?ts=markdown)  
  [![Secure Every Identity icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-idira.svg)  
  Secure Every Identity
  Stop identity-led breaches: Secure human, machine, and agentic identities with zero trust](https://www.paloaltonetworks.com/idira?ts=markdown) [![Enable Autonomous SOC icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg)
  Enable Autonomous SOC
  Fight AI with AI to stop threats at machine speed with the power of analytics and automation](https://www.paloaltonetworks.com/cortex/fight-ai-with-ai?ts=markdown) [![Secure Critical Infrastructure icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/logo-default-orange.svg)
  Secure Critical Infrastructure
  Stop machine-speed threats across OT, 5G and IoT with AI-driven cyber defense](https://www.paloaltonetworks.com/securing-critical-infrastructure?ts=markdown)  
  [![Secure the Hybrid Network icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-strata.svg)  
  Secure the Hybrid Network
  Stay ahead of AI-driven attacks with unified network security across hybrid environments](https://www.paloaltonetworks.com/network-security?ts=markdown) [![Automate Root-Cause Analysis icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg)
  Automate Root-Cause Analysis
  Respond autonomously to incidents and accelerate remediation with agentic AI](https://www.paloaltonetworks.com/cortex/xcor?ts=markdown) [![Achieve Cyber Resilience icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-Unit42.svg)
  Achieve Cyber Resilience
  Partner with world-class experts to proactively reduce risk, recover rapidly, and outsmart emerging threats](https://www.paloaltonetworks.com/unit42/ai-advantage?ts=markdown)

* Services  
  Services  
  Security Services  
  [![](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/unit-logo-dark.svg)](https://www.paloaltonetworks.com/unit42?ts=markdown)  
  Prepare for Emerging Risks
  
  * [AI Security](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/ai-security-assessment?ts=markdown)
  * [Frontier AI](https://www.paloaltonetworks.com/unit42/prepare-for-emerging-risks/continuous-frontier-ai-defense?ts=markdown)
  * [Respond to Cyber Attacks](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)
  * [Incident Response](https://www.paloaltonetworks.com/unit42/respond/incident-response?ts=markdown)
  * [Digital Forensics](https://www.paloaltonetworks.com/unit42/respond/digital-forensics?ts=markdown)
  * [Managed Detection \& Response](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)
  * [Managed Threat Hunting](https://www.paloaltonetworks.com/cortex/managed-threat-hunting?ts=markdown)
  * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)  
    [Strengthen Your Defenses](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses?ts=markdown)
  * [Attack Surface Assessment](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/attack-surface-assessment?ts=markdown)
  * [Breach Readiness](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/breach-readiness-review?ts=markdown)
  * [Cloud Security](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/cloud-security-assessment?ts=markdown)
  * [Compromise Assessment](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/compromise-assessment?ts=markdown)
  * [Ransomware Readiness](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/ransomware-readiness-assessment?ts=markdown)
  * [Supply Chain](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/supply-chain-risk-assessment?ts=markdown)
  * [Tabletop Exercises](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/tabletop-exercises?ts=markdown)
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)  
    [Build Your Security Strategy](https://www.paloaltonetworks.com/unit42/build-your-security-strategy?ts=markdown)
  * [Cyber Risk](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/cyber-risk-assessment?ts=markdown)
  * [IR Plan Development](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/IR-plan-and-development-review?ts=markdown)
  * [Security Program Design](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/security-program-design?ts=markdown)
  * [SOC Assessment](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/soc-assessment?ts=markdown)
  * [Virtual CISO](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/virtual-ciso?ts=markdown)
  * [Zero Trust](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/zero-trust-advisory?ts=markdown)  
    Understand the Adversary
  * [Threat Intelligence](https://www.paloaltonetworks.com/unit42/threat-intelligence?ts=markdown)
  * [Offensive Security](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/offensive-security-services?ts=markdown)  
    Managed Firewalls  
    Managed Firewalls
  * [Managed Firewalls - AWS](https://www.paloaltonetworks.com/network-security/cloud-ngfw?ts=markdown)
  * [Managed Firewalls - Azure](https://www.paloaltonetworks.com/network-security/cloud-ngfw-for-azure?ts=markdown)  
    Customer Services  
    [Global Customer Services](https://www.paloaltonetworks.com/services?ts=markdown)
  * [Education \& Training](https://www.paloaltonetworks.com/services/education?ts=markdown)
  * [Professional Services](https://www.paloaltonetworks.com/services/consulting?ts=markdown)
  * [Success Tools](https://www.paloaltonetworks.com/services/customer-success-tools?ts=markdown)
  * [Support Services](https://www.paloaltonetworks.com/services/solution-assurance?ts=markdown)
  * [Customer Success](https://www.paloaltonetworks.com/services/customer-success?ts=markdown)  
    [Under Attack?](https://www.paloaltonetworks.com/unit42/contact-unit42?ts=markdown)
  * [Services Overview](#services-panel-0)
  * [Security Services](#services-panel-1)
  * [Managed Firewalls](#services-panel-2)
  * [Customer Services](#services-panel-3)
  
  [Under Attack?](https://www.paloaltonetworks.com/unit42/contact-unit42?ts=markdown)  
  [![Security Services logo](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/unit-logo-dark.svg)](https://www.paloaltonetworks.com/unit42?ts=markdown)  
  Prepare for Emerging Risks
  
  * [AI Security](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/ai-security-assessment?ts=markdown)
  * [Frontier AI](https://www.paloaltonetworks.com/unit42/prepare-for-emerging-risks/continuous-frontier-ai-defense?ts=markdown)
  * [Respond to Cyber Attacks](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)
  * [Incident Response](https://www.paloaltonetworks.com/unit42/respond/incident-response?ts=markdown)
  * [Digital Forensics](https://www.paloaltonetworks.com/unit42/respond/digital-forensics?ts=markdown)
  * [Managed Detection \& Response](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)
  * [Managed Threat Hunting](https://www.paloaltonetworks.com/cortex/managed-threat-hunting?ts=markdown)
  * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)  
    [Strengthen Your Defenses](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses?ts=markdown)
  * [Attack Surface Assessment](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/attack-surface-assessment?ts=markdown)
  * [Breach Readiness](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/breach-readiness-review?ts=markdown)
  * [Cloud Security](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/cloud-security-assessment?ts=markdown)
  * [Compromise Assessment](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/compromise-assessment?ts=markdown)
  * [Ransomware Readiness](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/ransomware-readiness-assessment?ts=markdown)
  * [Supply Chain](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/supply-chain-risk-assessment?ts=markdown)
  * [Tabletop Exercises](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/tabletop-exercises?ts=markdown)
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)  
    [Build Your Security Strategy](https://www.paloaltonetworks.com/unit42/build-your-security-strategy?ts=markdown)
  * [Cyber Risk](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/cyber-risk-assessment?ts=markdown)
  * [IR Plan Development](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/IR-plan-and-development-review?ts=markdown)
  * [Security Program Design](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/security-program-design?ts=markdown)
  * [SOC Assessment](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/soc-assessment?ts=markdown)
  * [Virtual CISO](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/virtual-ciso?ts=markdown)
  * [Zero Trust](https://www.paloaltonetworks.com/unit42/build-your-security-strategy/zero-trust-advisory?ts=markdown)  
    Understand the Adversary
  * [Threat Intelligence](https://www.paloaltonetworks.com/unit42/threat-intelligence?ts=markdown)
  * [Offensive Security](https://www.paloaltonetworks.com/unit42/strengthen-your-defenses/offensive-security-services?ts=markdown)  
    Managed Firewalls
  * [Managed Firewalls - AWS](https://www.paloaltonetworks.com/network-security/cloud-ngfw?ts=markdown)
  * [Managed Firewalls - Azure](https://www.paloaltonetworks.com/network-security/cloud-ngfw-for-azure?ts=markdown)  
    [Global Customer Services](https://www.paloaltonetworks.com/services?ts=markdown)
  * [Education \& Training](https://www.paloaltonetworks.com/services/education?ts=markdown)
  * [Professional Services](https://www.paloaltonetworks.com/services/consulting?ts=markdown)
  * [Success Tools](https://www.paloaltonetworks.com/services/customer-success-tools?ts=markdown)
  * [Support Services](https://www.paloaltonetworks.com/services/solution-assurance?ts=markdown)
  * [Customer Success](https://www.paloaltonetworks.com/services/customer-success?ts=markdown)

* Industries  
  Industries  
  [![Financial Services icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/financial-icon-2.svg)  
  Financial Services
  Secure with AI cybersecurity, fraud and ransomware prevention, compliance, and customer data protection](https://www.paloaltonetworks.com/industry/financial-services?ts=markdown) [![Manufacturing icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/manufacturing-icon-2.svg)
  Manufacturing
  Secure with OT security, ransomware defense, industrial cybersecurity, supply chain resilience, and continuity](https://www.paloaltonetworks.com/industry/manufacturing?ts=markdown) [![Retail and Hospitality icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/retail-icon-2.svg)
  Retail and Hospitality
  Secure with payment security, PCI compliance, ransomware and fraud prevention, and data protection](https://www.paloaltonetworks.com/industry/retail?ts=markdown)  
  [![Healthcare and Life Sciences icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/healthcare-icon-2.svg)  
  Healthcare and Life Sciences
  Secure patient and clinical data, medical device security, ransomware defense, and HIPAA compliance](https://www.paloaltonetworks.com/industry/healthcare?ts=markdown) [![Public Sector icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/public-sector-icon-2.svg)
  Public Sector
  Secure with Zero Trust, cyber defense, compliance, infrastructure protection, and citizen data security](https://www.paloaltonetworks.com/industry/public-sector?ts=markdown) [![Utilities icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/utilities-icon-2.svg)
  Utilities
  Secure with power grid protection, OT network security, ransomware defense, and critical infrastructure security](https://www.paloaltonetworks.com/industry/electric-utilities?ts=markdown)  
  [![Transportation icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/transportation-icon-2.svg)  
  Transportation
  Secure OT and connected infrastructure protection, ransomware defense, supply chain security, compliance](https://www.paloaltonetworks.com/industry/transportation-security?ts=markdown) [![Small and Medium Business icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/smb-icon-2.svg)
  Small and Medium Business
  Secure against cyber threats using AI-powered endpoint, network, browser, cloud, and MDR](https://www.paloaltonetworks.com/industry/small-medium-business-portfolio?ts=markdown)

* Partners  
  Partners  
  NextWave
  
  * [Partner Program](https://www.paloaltonetworks.com/partners/nextwave-partner-portal?ts=markdown)
  * [Become a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=becomepartner)
  * [Request Partner Portal Access](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=requestaccess)
  * [Partner Portal Login](https://www.paloaltonetworks.com/partners/nextwave-partner-portal?ts=markdown)
  * [Find a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerlocator)  
    Partner Ecosystem  
    [Explore All Partners
    Find the right partner network tailored to your business needs, cloud environments, and security requirements](https://www.paloaltonetworks.com/partners?ts=markdown) [Cloud Service Partners
    Bring cloud native security and compliance to the entire development lifecycle](https://www.paloaltonetworks.com/partners/nextwave-for-csp?ts=markdown) [Frontier AI Alliance
    Outpace today's cyberattacks through a global ecosystem of leaders orchestrating unified defenses](https://www.paloaltonetworks.com/frontier?ts=markdown) [Global System Integrators
    Speed and secure digital transformation with the industry's best technology, people and intelligence](https://www.paloaltonetworks.com/partners/nextwave-for-gsi?ts=markdown)  
    [Managed Security Service Providers
    Gain valuable resource oversight to help your businesses administer security strategies](https://www.paloaltonetworks.com/partners/managed-security-service-providers?ts=markdown) [Resellers
    Deliver the most comprehensive cybersecurity portfolio while expanding opportunities and profitability](https://www.paloaltonetworks.com/partners/resellers?ts=markdown) [Service Providers
    Protect mobile users, devices and applications with effective, flexible and easy to deploy cybersecurity](https://www.paloaltonetworks.com/partners/service-providers?ts=markdown) [Technology Partners
    Advance security and transformation with innovative technology partner integrations](https://www.paloaltonetworks.com/partners/technology-partners?ts=markdown)

* Resources  
  Resources  
  ![Learn icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/resource-library-icon.svg)  
  Learn
  
  * [Resource Library](https://www.paloaltonetworks.com/resources?ts=markdown)
  * [Analyst Reports](https://www.paloaltonetworks.com/resources/research?ts=markdown)
  * [Customer Stories](https://www.paloaltonetworks.com/customers?ts=markdown)
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  * [Cyberpedia](https://www.paloaltonetworks.com/cyberpedia?ts=markdown)
  * [Threat Vector Podcast](https://www.paloaltonetworks.com/podcasts/threat-vector?ts=markdown)
  * [Unit 42 Threat Research](https://unit42.paloaltonetworks.com/)
  * [Knowledgebase](https://knowledgebase.paloaltonetworks.com/)
  * [Technical Documentation](https://docs.paloaltonetworks.com/)  
    ![Engage icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/engage-icon-2.svg)  
    Engage
  * [Webinars](https://www.paloaltonetworks.com/resources/webinars?ts=markdown)
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  * [Executive Briefings](https://www.paloaltonetworks.com/about-us/executive-briefing-program?ts=markdown)
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    Discover
  * [Why Palo Alto Networks?](https://www.paloaltonetworks.com/why-paloaltonetworks?ts=markdown)
  * [Platform Approach](https://www.paloaltonetworks.com/why-paloaltonetworks/platformization?ts=markdown)
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  * [About Us](https://www.paloaltonetworks.com/about-us?ts=markdown)
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* us  
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  * [AUSTRALIA (ENGLISH)](https://www.paloaltonetworks.com.au/customers/automation-first-managed-detection-and-response-centre-helps-saudi-information-technology-company)
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* Accounts \& Support  
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  * [Contact Us](https://www.paloaltonetworks.com/company/contact-sales?ts=markdown)
  
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# Automation-first managed detection and response centre helps Saudi Information Technology Company provide best-in-class services

#### RESULTS

### 30%

faster investigation of alerts

### 100%

of SLAs met for alerts managed by XSOAR  
In brief

### Customer

Saudi Information Technology Company (SITE)

### Services

Comprehensive array of secure digital services and solutions

### Country

Riyadh, the Kingdom of Saudi Arabia

### Industry

Technology

### Organisation Size

150+ clients, 8+ partners, 20+ products

*** ** * ** ***

### Challenges

SITE required a trusted, mature platform to automate alerts processing for their fast-growing MDR service. Analysts devoted excessive time to data collection and determining false positives. SITE analysts needed more time to focus on decisions, and to devote less time to reactive security responses. SITE MDR needed to save budget and resources while delivering high-quality services to clients.

### Requirements

* Automate repetitive tasks.
* Triage security incidents faster with automated investigation and response.
* Increase productivity, efficiency, and accuracy.
* Strengthen defences by connecting workflows across teams and tools.
* Achieve parallelism by carrying out multiple tasks simultaneously while using less resources.
* Standardise investigation approach to reduce human errors.

### Solution

Palo Alto Networks Cortex XSOAR  
Introduction  
Saudi Information Technology Company (SITE) are guiding their country's digital and cybersecurity services to a secure future. Palo Alto Networks Cortex XSOAR is the cornerstone of SITE MDR's innovative, fast-growing managed security service, which supports 150+ clients across Saudi Arabia. By monitoring, detecting, and responding to cybersecurity threats more quickly and effectively, SITE are helping clients enhance their security postures to withstand advanced attacks.  
CHALLENGES

## Protecting the Kingdom's critical digital assets

Saudi Information Technology Company (SITE) provide secure-by-design digital services and cybersecurity solutions -- delivered by Saudi professionals -- that protect the Kingdom's critical digital assets. These products and services have made SITE a critical partner for major government organisations, private sector, and national entities.

SITE provide innovative, reliable digital and cybersecurity services and solutions -- and develop future technologies -- to address needs, aspirations, and threats while fostering an entrepreneurship ecosystem and developing a highly talented pool of Saudi human capital.

Saudi Arabia has a knowledge-hungry economy. Digital transformation is disrupting traditional processes, bringing agility, innovation, and rapid change to commercial and government services. SITE are adapting to this new era, boldly reimagining the way they support central and local entities with modern, trusted cybersecurity solutions.

SITE's Managed Detection and Response (MDR) centre is the heartbeat of this strategy, providing more than 150 clients across the Kingdom with modern, 24x7, remotely delivered security operations centre (SOC) services. MDR is a turnkey, rapidly provisioned, threat-centric SOC that improves the security postures of subscribers from day one. With a diversified technology stack of five main platforms deployed at clients' sites, covering host, network, applications, and analytics, and a cohesive matrix of more than 20 supporting cybersecurity-focused technologies, MDR is supercharged with a rich, well-designed ecosystem focused on sophisticated delivery.

Security orchestration, automation, and response (SOAR) was engraved into the MDR service manifesto right from the start. Until the ideal solution was found, SITE MDR started developing in-house tools and standalone script as short-term fixes to provide the automation necessary to keep up with the MDR service's rapid growth.

## "Our mission is to create a secure digital world for our clients. We were receiving up to 1,200 alerts per day, and as demand for SOC services grew, we could no longer rely on manpower. SITE MDR needed a smart, intelligent automation solution to consistently deliver high-quality services."

\-- SOC Operations Manager

SITE MDR  
REQUIREMENTS

## Triaging security incidents faster

SITE needed a trusted partner to support their best-in-class MDR service. They identified that a solution would be required to:

* Automate repetitive tasks.
* Triage security incidents faster with automated investigation and response.
* Increase productivity, efficiency, and accuracy.
* Strengthen defences by connecting complex workflows across the team and tools.
* Achieve parallelism by carrying out multiple tasks simultaneously with less resources.
* Standardise the investigation approach to reduce human errors.  
  SOLUTION

## A security design masterstroke

A Palo Alto Networks Cortex XSOAR trial convinced the Lead Automation Engineer and her team that the platform offered the multitenancy, flexibility, and mature functionality to meet SITE MDR's needs. "XSOAR is a security design masterstroke," she says. "The integrations are fast and simple, and the workflow to build playbooks is incredibly intuitive -- not to mention the high flexibility it provides. We simply create an object and link it to a use case. A malware analysis playbook, for example, can be reused for another use case with minimal configuration."

SITE MDR is staffed with highly skilled analysts and engineers, distributed across Tier 1 to Tier 3 in the monitoring team and other dedicated teams -- automation, threat hunting, content creation, and administration.

The Lead Automation Engineer is rightly proud of SITE MDR's XSOAR deployment.

## "This is much more than straightforward alert hunting. XSOAR supports everything from incident response and alert management through to escalation, facilitating client communication, and reporting -- in one unified, best-in-class platform."

\-- Lead Automation Engineer

SITE MDR  
On a typical day, SITE MDR will receive up to 1,200 alerts, raised by the SIEM, in any of the 150+ clients' environments or by SITE MDR's internal threat hunting. XSOAR ingests aggregated alerts and indicators of compromise (IoCs) from internal sources, and the technologies deployed client-side provide complete visibility across different log types, network traffic, and endpoints. The majority of SOC alerts are mapped to playbooks based on a sophisticated detection catalogue developed to detect advanced tactics, techniques, and procedures (TTPs). Strategies from the playbooks are then executed in response to these incidents.

## "XSOAR has shifted our team away from manual analysis to more strategic tasks. When an alert is fetched, it is mapped to a designated playbook that might simply perform enrichment or manage an end-to-end investigation."

\-- Lead Automation Engineer

SITE MDR  
BENEFITS

## Investigating alerts 30% faster

SOC security automation is upending operations and service delivery to enable SITE MDR to:

* **Deliver consistently secure, high-quality client experience:** SITE MDR has significantly improved SLA without jeopardising quality by using XSOAR. For example, alerts processed using the playbooks are investigated 30% faster than those processed manually. Their Lead Automation Engineer comments, "For alerts managed entirely by XSOAR, we are meeting 100% of SLAs."
  
  Moreover, SITE MDR has the flexibility to automate prioritisation of alerts, ensuring nothing is overlooked. XSOAR is also integrated with SITE MDR's custom-built Client Portal, so clients can automatically perform massive security scans, without having to wait for human interaction. This extends the SITE MDR service catalogue and increases client satisfaction.

* **Reduce false positive alerts:** XSOAR automatically closes known false positives without human intervention using playbooks designed to assess alerts for false positive detection. XSOAR also assists the team responsible for building use cases by suggesting tuning cases to reduce the number of false positive alerts a rule may trigger. This has led to a reduction in false positive rates for automated alerts and gave analysts more time for strategic, value-add tasks.

* **Optimise SOC operations:** XSOAR saves time, streamlines operations, and increases SOC productivity. Analysts no longer need to be booked for a day or more to perform exhausting manual tasks -- instead, XSOAR automation makes the team highly efficient.

* **Automate across SITE's security stack:** Alerts are ingested across sources and 150+ client environments, executing automated workflows/playbooks to speed up incident response and provide standard investigations.

## "We have other use cases that allow us to proactively perform large-scale threat-hunting activities with little or no intervention from the analyst. That would be almost impossible without automation."

\-- Lead Automation Engineer

SITE MDR

## "By automating everyday security processes, XSOAR frees our resources to concentrate on strategic client tasks and deliver a great service experience."

\-- SOC Operations Manager

SITE MDR  
Learn more about Palo Alto Networks on the [website](https://www.paloaltonetworks.com/customers?ts=markdown), where you can also read many more customer stories.

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