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* Products  
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  * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)  
    [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)
  
  * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)
  
  * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)
  
  * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown)
  
  * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)
  
  * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)
  
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  * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)
  
  * [Cortex Exposure Management](https://www.paloaltonetworks.com/cortex/exposure-management?ts=markdown)
  
  * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)
  
  * [Cortex Advanced Email Security](https://www.paloaltonetworks.com/cortex/advanced-email-security?ts=markdown)
  
  * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  
  * [Unit 42 Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)

* Solutions  
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  Secure AI by Design
  
  * [Secure AI Ecosystem](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown)
  * [Secure GenAI Usage](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown)  
    Network Security
  * [Cloud Network Security](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)
  * [Data Center Security](https://www.paloaltonetworks.com/network-security/data-center?ts=markdown)
  * [DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  * [Intrusion Detection and Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)
  * [Device Security](https://www.paloaltonetworks.com/network-security/device-security?ts=markdown)
  * [OT Security](https://www.paloaltonetworks.com/network-security/ot-device-security?ts=markdown)
  * [5G Security](https://www.paloaltonetworks.com/network-security/5g-security?ts=markdown)
  * [Secure All Apps, Users and Locations](https://www.paloaltonetworks.com/sase/secure-users-data-apps-devices?ts=markdown)
  * [Secure Branch Transformation](https://www.paloaltonetworks.com/sase/secure-branch-transformation?ts=markdown)
  * [Secure Work on Any Device](https://www.paloaltonetworks.com/sase/secure-work-on-any-device?ts=markdown)
  * [VPN Replacement](https://www.paloaltonetworks.com/sase/vpn-replacement-for-secure-remote-access?ts=markdown)
  * [Web \& Phishing Security](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)  
    Cloud Security
  * [Application Security Posture Management (ASPM)](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown)
  * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown)
  * [Code Security](https://www.paloaltonetworks.com/cortex/cloud/code-security?ts=markdown)
  * [Cloud Security Posture Management (CSPM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown)
  * [Cloud Infrastructure Entitlement Management (CIEM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown)
  * [Data Security Posture Management (DSPM)](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown)
  * [AI Security Posture Management (AI-SPM)](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown)
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Cloud Workload Protection (CWP)](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown)
  * [Web Application \& API Security (WAAS)](https://www.paloaltonetworks.com/cortex/cloud/web-app-api-security?ts=markdown)  
    Security Operations
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Security Information and Event Management](https://www.paloaltonetworks.com/cortex/modernize-siem?ts=markdown)
  * [Network Security Automation](https://www.paloaltonetworks.com/cortex/network-security-automation?ts=markdown)
  * [Incident Case Management](https://www.paloaltonetworks.com/cortex/incident-case-management?ts=markdown)
  * [SOC Automation](https://www.paloaltonetworks.com/cortex/security-operations-automation?ts=markdown)
  * [Threat Intel Management](https://www.paloaltonetworks.com/cortex/threat-intel-management?ts=markdown)
  * [Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  * [Attack Surface Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/attack-surface-management?ts=markdown)
  * [Compliance Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/compliance-management?ts=markdown)
  * [Internet Operations Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/internet-operations-management?ts=markdown)
  * [Extended Data Lake (XDL)](https://www.paloaltonetworks.com/cortex/cortex-xdl?ts=markdown)
  * [Agentic Assistant](https://www.paloaltonetworks.com/cortex/cortex-agentic-assistant?ts=markdown)  
    Endpoint Security
  * [Endpoint Protection](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Extended Detection \& Response](https://www.paloaltonetworks.com/cortex/detection-and-response?ts=markdown)
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  * [Small \& Medium Business Solutions](https://www.paloaltonetworks.com/industry/small-medium-business-portfolio?ts=markdown)

* Services  
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  [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown)
  
  * [Assess](https://www.paloaltonetworks.com/unit42/assess?ts=markdown)
  
  * [AI Security Assessment](https://www.paloaltonetworks.com/unit42/assess/ai-security-assessment?ts=markdown)
  
  * [Attack Surface Assessment](https://www.paloaltonetworks.com/unit42/assess/attack-surface-assessment?ts=markdown)
  
  * [Breach Readiness Review](https://www.paloaltonetworks.com/unit42/assess/breach-readiness-review?ts=markdown)
  
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  * [Cloud Security Assessment](https://www.paloaltonetworks.com/unit42/assess/cloud-security-assessment?ts=markdown)
  
  * [Compromise Assessment](https://www.paloaltonetworks.com/unit42/assess/compromise-assessment?ts=markdown)
  
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  * [M\&A Cyber Due Diligence](https://www.paloaltonetworks.com/unit42/assess/mergers-acquisitions-cyber-due-diligence?ts=markdown)
  
  * [Penetration Testing](https://www.paloaltonetworks.com/unit42/assess/penetration-testing?ts=markdown)
  
  * [Purple Team Exercises](https://www.paloaltonetworks.com/unit42/assess/purple-teaming?ts=markdown)
  
  * [Ransomware Readiness Assessment](https://www.paloaltonetworks.com/unit42/assess/ransomware-readiness-assessment?ts=markdown)
  
  * [SOC Assessment](https://www.paloaltonetworks.com/unit42/assess/soc-assessment?ts=markdown)
  
  * [Supply Chain Risk Assessment](https://www.paloaltonetworks.com/unit42/assess/supply-chain-risk-assessment?ts=markdown)
  
  * [Tabletop Exercises](https://www.paloaltonetworks.com/unit42/assess/tabletop-exercise?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Respond](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)
  
  * [Cloud Incident Response](https://www.paloaltonetworks.com/unit42/respond/cloud-incident-response?ts=markdown)
  
  * [Digital Forensics](https://www.paloaltonetworks.com/unit42/respond/digital-forensics?ts=markdown)
  
  * [Incident Response](https://www.paloaltonetworks.com/unit42/respond/incident-response?ts=markdown)
  
  * [Managed Detection and Response](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)
  
  * [Managed Threat Hunting](https://www.paloaltonetworks.com/unit42/respond/managed-threat-hunting?ts=markdown)
  
  * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Transform](https://www.paloaltonetworks.com/unit42/transform?ts=markdown)
  
  * [IR Plan Development and Review](https://www.paloaltonetworks.com/unit42/transform/incident-response-plan-development-review?ts=markdown)
  
  * [Security Program Design](https://www.paloaltonetworks.com/unit42/transform/security-program-design?ts=markdown)
  
  * [Virtual CISO](https://www.paloaltonetworks.com/unit42/transform/vciso?ts=markdown)
  
  * [Zero Trust Advisory](https://www.paloaltonetworks.com/unit42/transform/zero-trust-advisory?ts=markdown)  
    [Global Customer Services](https://www.paloaltonetworks.com/services?ts=markdown)
  
  * [Education \& Training](https://www.paloaltonetworks.com/services/education?ts=markdown)
  
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    UNIT 42 RETAINER
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* Partners  
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  * [Solution Providers](https://www.paloaltonetworks.com/partners/nextwave-solution-providers?ts=markdown)
  * [Managed Security Service Providers](https://www.paloaltonetworks.com/partners/managed-security-service-providers?ts=markdown)
  * [XMDR Partners](https://www.paloaltonetworks.com/partners/managed-security-service-providers/xmdr?ts=markdown)  
    Take Action
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  * [Become a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=becomepartner)
  * [Request Access](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=requestaccess)
  * [Find a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerlocator)  
    [CYBERFORCE
    CYBERFORCE represents the top 1% of partner engineers trusted for their security expertise.
    Learn more](https://www.paloaltonetworks.com/cyberforce?ts=markdown)

* Company  
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  Palo Alto Networks
  
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  * [Precision AI Security](https://www.paloaltonetworks.com/precision-ai-security?ts=markdown)
  * [Our Platform Approach](https://www.paloaltonetworks.com/why-paloaltonetworks/platformization?ts=markdown)
  * [Accelerate Your Cybersecurity Transformation](https://www.paloaltonetworks.com/why-paloaltonetworks/nam-cxo-portfolio?ts=markdown)
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    Careers
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    Read more](https://www.paloaltonetworks.com/company/press/2021/palo-alto-networks-secures-top-ranking-on-newsweek-s-most-loved-workplaces-list-for-2021?ts=markdown)

* More  
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  * [Threat Vector Podcast](https://unit42.paloaltonetworks.com/unit-42-threat-vector-podcast/)
  * [Packet Pushers Podcasts](https://www.paloaltonetworks.com/podcasts/packet-pusher?ts=markdown)  
    Connect
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# Critical services, powerful protection: The City of Whittier modernizes cybersecurity

## SUMMARY

Serving over 100,000 residents, the City of Whittier, California, is a dynamic municipal government that delivers essential services. Before partnering with Palo Alto Networks®, the city's lean IT team struggled with a sophisticated threat landscape, facing mounting cybersecurity challenges that put critical infrastructure and data at risk.

## RESULTS

### 100%

visibility into enterprise devices, including IoT, up from zero

### 5 minute

MTTD with Unit 42 MDR

### 9 hours/week

saved in manual labor  
CHALLENGES  
Whittier's IT department grappled with a series of interconnected challenges that threatened security and operational continuity.

* **Understaffing led to delayed response capability:** The small team struggled to establish solid defenses against threats and respond quickly to issues, incurring risk to the city's infrastructure and data.
* **Fragmented tools:** Too many disconnected security products created a heavy administrative burden and reduced overall visibility.
* **Lack of insight into device landscape:** The city had virtually no visibility into its burgeoning IoT network, leaving significant blind spots that could be exploited.
* **Dire potential impacts to critical services:** If public systems were compromised, life-sustaining services could be interrupted, including emergency responses.

### "When you're looking for a platform vendor, Palo Alto Networks has the reputation for being at the top of the industry. And in our experience, it has lived up to that reputation."

Bob Ambroso

IT Manager, City of Whittier

## Path to platformization

![Network security](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/icon-network-security-orange.svg)

### Network security

Hardware Firewalls  
Enterprise Device Security  
Strata Cloud Manager  
[Learn more](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown)  
![Endpoint protection](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-network-transformation.svg)

### Endpoint protection

Cortex XDR  
[Learn more](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)  
![Proactive and incident response services](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/icon-cyber-risk-expertise.svg)

### Proactive and incident response services

Unit 42 MDR  
Unit 42 Retainer  
Unit 42 Proactive Services

* IR Plan Development \& Review
* Business Email Compromise Readiness Assessment

[Learn more](https://www.paloaltonetworks.com/unit42/?ts=markdown)
01 / 03 Prev Next  
SOLUTIONS

## The full breadth of advanced coverage.

Whittier sought a solution that would not only provide robust security but also consolidate its fragmented security infrastructure. The city's previous positive experience with Palo Alto Networks, coupled with the desire to work with a single vendor, led it to expand the relationship. The comprehensive platform approach---offering a deep bench of best-in-breed products under a consistent management UI---was a decisive factor, and the deployment process was completed in six months.  
\*

### Illuminating the network with unified firewall management

In an earlier engagement, Whittier had adopted Palo Alto Networks Next-Generation Firewalls with Panorama^®^---a game-changing move that enabled its IT team to manage multiple firewalls from a single interface and push out policies uniformly.

Building on that infrastructure, the city is leveraging Palo Alto Networks' deep packet inspection and application awareness capabilities to gain comprehensive network insight. The firewalls examine the full content of network packets---not just headers---providing visibility into application traffic, user behavior, and data flows. Beyond security benefits, this visibility enables capacity planning, with upgrades informed by bandwidth usage data. Now, Whittier is implementing Strata Cloud Manager to enhance its security posture even further with automated vulnerability identification and best-practice evaluation.
\*

### Bringing the unseen to light with device visibility

![Bringing the unseen to light with device visibility](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/city-of-whittier/visibility-of-device-landscape.svg)One of the most impactful initiatives for the City of Whittier was the implementation of Palo Alto Networks Enterprise Device Security. Initially operating with 0% visibility into its device landscape, the city now has 100% visibility. "I can't overstate the value in knowing which devices are vulnerable---and why," states Bob Ambroso, IT Manager. The insights allow his team to quickly identify and remediate vulnerabilities, including outdated firmware on cameras and open ports on library computers. The system also instantly notifies the city of new, potentially unauthorized devices---like personal routers plugged in by the police department---enabling real-time threat intelligence and rapid remediation. For deployment, Whittier enlisted the support of Professional Services to get the job done "quickly and correctly the first time," Ambroso reports---"not to mention the invaluable transfer of knowledge during the process."
\*

### Empowering the lean team with 24/7 threat detection and response

Cortex XDR, backed by Unit 42 MDR, has reduced both the operational burden and the time it takes for the Whittier team to detect and respond to threats. By managing day-to-day issues, Unit 42 allows the city's staff to focus solely on threats that meet their critical threshold. The result has been a reduction in mean time to detect (MTTD) to approximately five minutes and a significant efficiency boost---giving the team back nine hours a week to dedicate to strategic initiatives. Additionally, "Cortex XDR can get granular really quickly so I see finer details and visibility into my endpoints compared to our previous vendor, CrowdStrike," Ambroso notes. "The policy development ability in Cortex is also way more comprehensive." Furthermore, Unit 42 MDR provides invaluable proactive threat hunting and threat intelligence, including two to three weekly reports on current threats, educating the team on indicators of compromise and vulnerability entry points.
\*

### Building resilience with elite incident response expertise

![Building resilience with elite incident response expertise](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/city-of-whittier/stronger-incident-preparedness.svg)The city's investment in a Unit 42 Retainer has provided not only incident response support on demand but significant strategic value. "Luckily, we haven't needed the retainer for an incident," explains Ambroso, "but the dollars didn't go to waste." Whittier redirected its credits toward proactive improvements like IR planning and policy development, an area where the team consistently struggled to find time. Unit 42's expertise also proved invaluable during the Enterprise Device Security implementation, with specialists helping Whittier understand issues, fine-tune configurations, and determine appropriate response priorities. By the end of the first year, Whittier had comprehensive and validated incident response policies and a business email compromise plan---critical security frameworks that previously didn't exist. The proactive approach dramatically improved the city's incident preparedness rating, increasing it from a 4 to an 8 on a 1--10 scale.

## Continuous innovation through an authentic partnership.

As it continues to advance its security posture---and as new security challenges emerge---Whittier is strengthening its partnership with Palo Alto Networks. The city is actively evaluating Prisma® Access Browser to enhance web application security and remote access capabilities. And as AI adoption accelerates across municipal operations, Whittier recognizes the need to stay ahead of the vulnerabilities it creates. The ongoing partnership ensures that Whittier's lean IT team can continue focusing on core municipal services while maintaining cutting-edge security defenses. "Things are evolving so quickly, and we can leverage Palo Alto Networks to stay in front of all that for us," reflects Ambroso.

### "I sleep better at night knowing Palo Alto Networks is watching the place and ready to alert us if anything requires immediate attention."

Bob Ambroso

IT Manager, City of Whittier

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