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Platform](https://www.paloaltonetworks.com/ai-security/prisma-airs?ts=markdown) * [AI Gateway](https://www.paloaltonetworks.com/ai-security/ai-gateway?ts=markdown) * [AI Model Security](https://www.paloaltonetworks.com/ai-security/ai-model-security?ts=markdown) * [AI Red Teaming](https://www.paloaltonetworks.com/ai-security/ai-red-teaming?ts=markdown) * [AI Runtime Security](https://www.paloaltonetworks.com/ai-security/ai-runtime-security?ts=markdown) * [Agent Security](https://www.paloaltonetworks.com/ai-security/agent-security?ts=markdown) * [AI Posture Management](https://www.paloaltonetworks.com/prisma/cloud/ai-spm?ts=markdown) Secure GenAI Tools * [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown) [![Network Security logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/strata-logo-nav.svg)](https://www.paloaltonetworks.com/network-security?ts=markdown) [Secure the 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Security](https://www.paloaltonetworks.com/cortex/agentic-endpoint-security?ts=markdown) * [Ransomware Protection](https://www.paloaltonetworks.com/cortex/ransomware-protection?ts=markdown) * [Digital Forensics](https://www.paloaltonetworks.com/cortex/digital-forensics?ts=markdown) [Data Security](https://www.paloaltonetworks.com/cortex/data-security?ts=markdown) [![Cloud Security logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/cortex-cloud-logo-nav.svg)](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) [Application Security Overview](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown) * [Application Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown) * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown) * [Infrasture-as-Code (IaC) Security](https://www.paloaltonetworks.com/cortex/cloud/infrastructure-as-code-security?ts=markdown) * [Software Composition Analysis](https://www.paloaltonetworks.com/cortex/cloud/software-composition-analysis?ts=markdown) * [Secrets Security](https://www.paloaltonetworks.com/cortex/cloud/secrets-security?ts=markdown) * [Open Partner Ecosystem](https://www.paloaltonetworks.com/cortex/cloud/appsec-partner-ecosystem?ts=markdown) [Cloud Posture Security Overview](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown) * [Cloud Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown) * [Cloud Infrastructure Entitlement Management](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown) * [Data Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown) * [AI Security Posture Management](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown) * [Vulnerability Management](https://www.paloaltonetworks.com/cortex/cloud/vulnerability-management?ts=markdown) * [Cloud Attack Surface Management](https://www.paloaltonetworks.com/cortex/cloud/attack-surface-management?ts=markdown) [Cloud Runtime Security Overview](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown) * [Cloud Detection and Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown) * [Container \& Kubernetes Security](https://www.paloaltonetworks.com/cortex/cloud/kubernetes-and-container-security?ts=markdown) * [Cloud Workload Protection](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown) * [API Security](https://www.paloaltonetworks.com/cortex/cloud/api-security?ts=markdown) * [Serverless Security](https://www.paloaltonetworks.com/cortex/cloud/serverless-security?ts=markdown) [![Observability NEW logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/cortex/xcor/cortex-xcor-logo-nav-2.svg)](https://www.paloaltonetworks.com/cortex/xcor?ts=markdown) Observability \& Remediation * [AI-Driven Observability](https://www.paloaltonetworks.com/cortex/xcor/ai-driven-observability?ts=markdown) * [Distributed Tracing](https://www.paloaltonetworks.com/cortex/xcor/distributed-tracing?ts=markdown) * [Log Management](https://www.paloaltonetworks.com/cortex/xcor/log-management?ts=markdown) * [Metrics Monitoring](https://www.paloaltonetworks.com/cortex/xcor/metrics-monitoring?ts=markdown) [![Identity Security logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/nav/idira-logo-nav.svg)](https://www.paloaltonetworks.com/idira?ts=markdown) [Human Identities](https://www.paloaltonetworks.com/idira/human?ts=markdown) * [Privileged Access Management](https://www.paloaltonetworks.com/idira/human/privileged-access-management?ts=markdown) * [Identity and Access Management](https://www.paloaltonetworks.com/idira/human/identity-and-access-management?ts=markdown) * [Endpoint Privilege Manager](https://www.paloaltonetworks.com/idira/human/endpoint-privilege-manager?ts=markdown) * [Identity Governance](https://www.paloaltonetworks.com/idira/human/identity-governance?ts=markdown) * [Workforce Password Management](https://www.paloaltonetworks.com/idira/human/workforce-password-management?ts=markdown) * [Vendor Privileged Access](https://www.paloaltonetworks.com/idira/human/vendor-privileged-access?ts=markdown) [Machine Identities](https://www.paloaltonetworks.com/idira/machine?ts=markdown) * [Secrets Management](https://www.paloaltonetworks.com/idira/machine/secrets-management?ts=markdown) * [Unified Secrets Governance](https://www.paloaltonetworks.com/idira/machine/unified-secrets-governance?ts=markdown) * [Application Credentials Delivery](https://www.paloaltonetworks.com/idira/machine/application-credentials-delivery?ts=markdown) [Agentic Identities](https://www.paloaltonetworks.com/idira/agentic?ts=markdown) * Solutions Solutions By Use Case [![Drive AI Transformation icon](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/ai-page/teaser-block/teaser-icon-2.svg) Drive AI Transformation Scale enterprise AI adoption across employees, applications and agents with confidence and control](https://www.paloaltonetworks.com/ai-security?ts=markdown) [![Accelerate Cloud Transformation icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg) Accelerate Cloud Transformation Build fast and innovate fearlessly with AI-driven protection from code to cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) [![Secure AI Coding icon](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/logo-default-orange.svg) Secure AI Coding Let AI coding do more, with you in control. 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[Under Attack?](https://www.paloaltonetworks.com/unit42/contact-unit42?ts=markdown) * [Demos and Trials](https://www.paloaltonetworks.com/get-started?ts=markdown) [Introducing Cortex XCOR: Observability, reimagined. Discover now.](https://www.paloaltonetworks.com/cortex/xcor?ts=markdown) [](https://www.paloaltonetworks.com/?ts=markdown) Search All * [Tech Docs](https://docs.paloaltonetworks.com/search) Close search modal ![Palo Alto Networks Logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/compass-cortex-xcor-observability/compass-logo-white.png) # Chooses Cortex XCOR to Scale Observability Across 300,000 Professionals ## SUMMARY Compass Inc. empowers a network of over 300,000 real estate professionals across some of the most recognized and iconic brands, like @properties and Sotheby's International Realty. Despite the company's success in standardizing observability practices, it continued to face ongoing financial strain with its previous observability vendor. To confront this challenge and gain control over total cost of ownership (TCO), Compass switched to Cortex^®^ XCOR^™^, with outstanding results. The company reduced MTTR by 25%, streamlined developer workflows and can now support organizational growth without increasing observability spend. ## RESULTS ### $10M+ in projected TCO savings over six years, as transaction volume grows. ### 25% improvement in MTTR since adopting XCOR automated workflows. ### 8K to 50 monitor consolidation using automated catch-all monitors. CHALLENGE ## Operational, financial and technical friction Over the past several years, Compass transformed its engineering operations by moving from reactive monitoring to a standardized observability practice. To deliver a better customer experience, Compass kick-started an early initiative to boost platform reliability across all teams. This initiative helped build and scale a top-notch observability function as the engineering organization increased to over 500 members. Despite this success, issues remained with the previous observability vendor, causing a severe financial strain---driving annual budget overruns of over 30% and forcing teams to restrict data ingestion. These challenges with the legacy vendor included: * **Unpredictable costs**: Host-based pricing triggered 30%+ annual budget overruns. * **Visibility gaps**: Poor platform availability led to an average of two Sev-1 incidents monthly. * **Operational bottlenecks**: that consumed engineering resources. These roadblocks required over an entire quarter of technical capacity to establish guardrails on excessive and ungoverned publishing of metrics and logs. * **Asset clutter**: 12,000 custom monitors and 4,000 dashboards created severe diagnostic noise. ## "The impact of Cortex XCOR is to really be in control of your destiny---cost optimization on one side, and having the ability to detect, diagnose and resolve incidents before your customers do on the other." \--- Dan McClure Principal Engineer, Compass Inc. SOLUTIONS ## Modernized observability with complete control By working with the Palo Alto Networks team, Compass replaced its legacy observability vendor with to help the company regain control over its operational, financial and technical challenges. *** ** * ** *** [View video](https://www.paloaltonetworks.com//players.brightcove.net/1050259881001/GHupYS05h_default/index.html?videoId=6405593318112&autoplay=true&muted=true&ts=markdown) Volume Play *** ** * ** *** * ### Enterprise observability modernization with Cortex XCOR The move to Cortex XCOR enabled Compass to regain financial control and stabilize platform performance. While the previous vendor allowed cost optimization on a fraction of published telemetry, Cortex XCOR enabled optimization across all metrics, logs and traces. This transition eliminated unexpected volume spikes and unpredictable overages---all while maintaining the complete visibility required for real-time monitoring and rapid troubleshooting. \* ### Automated governance with lens and catch-all monitors Compass automated its observability workflow by using the Cortex Services view and Terraform provider, eliminating manual asset creation and configuration drift. It can now dynamically detect new microservices from metric labels and automatically generate standardized dashboards and dependency charts, removing the need for engineers to build dashboards manually. The company also replaced 8,000 cluttered legacy monitors with just 50 automated catch-all monitors. By applying custom threshold overrides through the Terraform provider, teams maintain tailored, high-precision alerting without the traditional operational overhead. \* ### Streamlined developer experience and thorough investigation Compass has transformed its day-to-day workflows by using the Cortex XCOR Services view. Before, the developer experience was largely feature-oriented, moving from one distinct telemetry view to another. The Services view, however, aggregates all data related to a specific service on a single pane. Developers see only their team's specific assets, eliminating global clutter while system administrators maintain global operational oversight. Query language adoption is a common hurdle in moving to a platform that uses open standards throughout. To simplify Prometheus Query Language (PromQL) adoption, Compass developers have begun using Natural Language Query Builder in Cortex XCOR. This feature enables them to query their metrics using plain English versus learning another syntax. ## "On Cortex XCOR, the results have been incredible for us. We went seven months with zero Sev-1 incidents postmigration, down from two a month previously." \--- Dan McClure Principal Engineer, Compass Inc. ## Strategic growth and scaling through AI-driven observability Following its migration to Cortex XCOR, Compass continues to see significant organizational growth. The cost optimization capabilities in Cortex XCOR help Compass maintain predictable TCO as the company scales. Compass continues to develop AI-driven workflows to automate brokerage operations with Cortex XCOR providing the core strategic foundation and continuous innovation required to support high-velocity enterprise scaling. ## share this story ![Share page by link](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/link-icon.svg) [![Share page on linkedin](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/linkedin-icon.svg)](https://www.linkedin.com/shareArticle/?url=https%3A//www.paloaltonetworks.com/customers/compass-cortex-xcor-observability&title=Compass%20Chooses%20XCOR%20to%20Scale%20Observability) [![Share page on x](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/twitter-x-icon.svg)](https://www.x.com/share?text=Compass%20Chooses%20XCOR%20to%20Scale%20Observability&url=https%3A//www.paloaltonetworks.com/customers/compass-cortex-xcor-observability) [![Share page on facebook](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/facebook-icon.svg)](https://www.facebook.com/share.php?u=https%3A//www.paloaltonetworks.com/customers/compass-cortex-xcor-observability) \[![Share page by an email](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/email-icon.svg)\](mailto:?subject=Sharing A Case Study I just read\&body=I thought you'd be interested in this case study: Compass Chooses XCOR to Scale Observability at https://www.paloaltonetworks.com/customers/compass-cortex-xcor-observability) *** ** * ** *** [Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/compass-cortex-xcor-observability.pdf?ts=markdown) Light Mode Dark Mode [Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/compass-cortex-xcor-observability.pdf?ts=markdown) ### CUSTOMER DETAILS ![Industry](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/compass-cortex-xcor-observability/real-estate-icon.svg) ### Real Estate ![Location](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-green-country.svg) ### United States ![Employees](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icon-library/cortex-icon-customer.png) ### 500+ engineers ![Website](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-green-computer.svg) ### [compass.com](https://www.compass.com/) ### PRODUCTS \[![Cortex XCOR](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg) ### Cortex XCOR\](https://www.paloaltonetworks.com/cortex/xcor?ts=markdown) Oct 2026 ## Get started with Cortex XCOR. 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