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Docs](https://docs.paloaltonetworks.com/search) Close search modal [Deploy Bravely --- Secure your AI transformation with Prisma AIRS](https://www.deploybravely.com) [](https://www.paloaltonetworks.com/?ts=markdown) ![City of Cuenca](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/city-of-cuenca/amor-alcaldia-de-cuenca.png) Case Study # From five network security platforms to one: Municipality of Cuenca deploys Palo Alto Networks across 16 entities #### SUMMARY The Municipality of Cuenca is the local government authority responsible for public services in the Cuenca region of Ecuador. As the Municipality's 24 entities adopted digital technologies---remote access, citizen self-service, cloud, and more---the network became more vulnerable to infiltration points. This resulted in an uncoordinated cybersecurity free-for-all in which each department adopted its own separate security measures to counter new threats. However, a modern, unified Palo Alto Networks network security platform now simplifies this complexity, transforming visibility and reducing risk and costs. #### RESULTS ### 40% reduction in network security administration tasks ### 60% faster MTTD and MTTR within three months ### 65% reduction in network security costs ### 30% reduction in security incidents CHALLENGE ## Defending public services while reducing cost and complexity The Municipality of Cuenca was relying on a decentralized cybersecurity strategy. Most of the 24 local government entities---such as utilities, transport, and planning---chose whichever network security platform best suited their needs. Due to costs and complexities, some had barely any security measures at all. The result was a complex mix of different platforms that decreased visibility, increased operational cost, and heightened the organization's vulnerability to cyberattack. The Municipality of Cuenca needed to: * **Increase visibility and protection**: Multiple unintegrated security products made it difficult to collect a comprehensive view of network traffic and stop potential threats. * **Reduce operational complexity**: Each point product was separately managed by the respective entity, and with their differing policies, this resulted in increased time and training requirements - and thus increased overhead. * **Improve network performance**: Network latency had increased in line with the number of devices, impacting time-sensitive Municipality services. * **Lower costs**: Growing technology and security demands were becoming increasingly difficult to manage due to the widespread distribution of devices. The objective was to reduce overall costs and total cost of ownership (TCO) by consolidating and leveraging economies of scale. ### "The Municipality, its affiliated entities, and public companies were facing rapidly evolving vulnerabilities that threatened their ability to protect technology services. We needed a single, natively integrated platform to enable users to safely work across networks and multi-cloud environments." - Esteban Paúl Garzón Campos Director General of Information and Communication Technologies, Municipality of Cuenca ### "Palo Alto Networks and GMS have delivered a breakthrough cybersecurity strategy. By creating consistent security and removing complexity, the Municipality is better positioned to deliver fast,reliable, and efficient services throughout the Cuenca community." - Esteban Paúl Garzón Campos Director General of Information and Communication Technologies, Municipality of Cuenca ### "As the Municipality adapts to the modern world of digital public services delivery, Palo Alto Networks and GMS ensure that those services are available 24/7. Converged security protects all key areas of risk." - Alberto Fabián Carrión Lituma Infrastructure Technician, Municipality of Cuenca ### "GMS was the bridge to great security. Their security skills and professionalism were outstanding." - Alberto Fabián Carrión Lituma Infrastructure Technician, Municipality of Cuenca ### "We are the first Municipality in Ecuador to adopt this modern, consolidated strategy. It's a blueprint for other Ecuadorian government entities to follow." - Esteban Paúl Garzón Campos Director General of Information and Communication Technologies, Municipality of Cuenca SOLUTION ## Security consolidation across 16 entities The Municipality of Cuenca standardized on Palo Alto Networks PA-Series hardware firewalls across 16 of its 24 entities to consolidate security, gain better visibility, and use its scarce cybersecurity resources more efficiently. Features such as machine learning, protection against the latest Al-driven threats, and widespread automation have transformed the Municipality's security, agility, and efficiency. This transformation has enabled the Municipality to decrease complexity and expand its focus on Zero Trust visibility and control. The deployment was architected and implemented in just six weeks by GMS, a leading South American security services partner. The GMS team collaborated closely with the Municipality from the start of the project, providing expert guidance and professional services. "GMS was the bridge to great security," says Alberto Fabián Carrión Lituma, Infrastructure Technician, Municipality of Cuenca. "Their security skills and professionalism were outstanding." \* ### Simplifies network security ![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/city-of-cuenca/data-01.webp)The single platform enables the Municipality to proactively monitor, analyze, and prevent sophisticated threats in real time with less complexity. "We are the first Municipality in Ecuador to adopt this modern, consolidated strategy. It's a blueprint for other Ecuadorian government entities to follow," says Esteban Paúl Garzón Campos, Director General of Information and Communication Technologies. \* ### Accelerates threat prevention ![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/city-of-cuenca/data-02.webp)With natively integrated protection across security functions, the Municipality of Cuenca has consistent prevention and complete coverage at every threat vector, which helps quickly repel the newest threats to all entities. The Municipality estimates that mean time to detect and repair (MTTD/R) are both 60% faster than before. \* ### Strengthens protection everywhere All the Municipality's affiliated entities - both large and small - now benefit from dramatically improved protection, thanks to high-fidelity threat intelligence from natively integrated Cloud-Delivered Security Services. For example, the Municipality estimates 30% more threats are now blocked in the entities that had relatively mature security processes. For the entities that relied on basic, rudimentary security, the reduction is approximately 90%. \* ### Facilitates security management ![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/city-of-cuenca/data-03.webp) The entire suite of security functions and policies is managed from a single interface, reducing management, operations, and maintenance complexity. By simplifying cybersecurity, the Municipality has been able to increase security productivity by 40% and redeploy the resources saved to strategic tasks. \* ### Reduces operating costs The modern, connected security does not require more hardware installations, more management overhead, or additional training for security teams. By adopting this streamlined approach to security, the Municipality has reduced network security costs by 65%. ## Share this story ![Share page by link](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/link-icon.svg) [![Share page on linkedin](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/linkedin-icon.svg)](https://www.linkedin.com/sharing/share-offsite/?url=https%3A//www.paloaltonetworks.com/customers/from-five-network-security-platforms-to-one-municipality-of-cuenca-deploys-palo-alto-networks-across-16-entities&title=From%20five%20network%20security%20platforms%20to%20one:%20Municipality%20of%20Cuenca%20deploys%20Palo%20Alto%20Networks%20across%2016%20entities) [![Share page on x](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/twitter-x-icon.svg)](https://www.x.com/compose/post?title=https%3A//www.paloaltonetworks.com/customers/from-five-network-security-platforms-to-one-municipality-of-cuenca-deploys-palo-alto-networks-across-16-entities) [![Share page on facebook](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/facebook-icon.svg)](https://www.facebook.com/share.php?u=https%3A//www.paloaltonetworks.com/customers/from-five-network-security-platforms-to-one-municipality-of-cuenca-deploys-palo-alto-networks-across-16-entities) \[![Share page by an email](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/email-icon.svg)\](mailto:?subject=Sharing A Case Study I just read\&body=I thought you'd be interested in this case study: From five network security platforms to one: Municipality of Cuenca deploys Palo Alto Networks across 16 entities at https://www.paloaltonetworks.com/customers/from-five-network-security-platforms-to-one-municipality-of-cuenca-deploys-palo-alto-networks-across-16-entities) *** ** * ** *** [Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/from-five-network-security-platforms-to-one-municipality-of-cuenca-deploys-palo-alto-networks-across-16-entities.pdf?ts=markdown) LIGHT MODE DARK MODE #### Customer Details ![Local Government](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-industry-non-profit.svg) ### Local Government ![Ecuador](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-yellow-country.svg) ### Ecuador ![Website](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-yellow-web.svg) ### [cuenca.gob.ec](https://www.cuenca.gob.ec) ![Partner website](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-yellow-web.svg) ### [gmsseguridad.com](https://www.gmsseguridad.com) ![Partner](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-yellow-customer.svg) ### ![Partner - GMS](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/city-of-cuenca/partner-gms.png "Partner - GMS") #### Products \& Services Used \[![Advanced DNS Security](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-strata.svg) ### Advanced DNS Security\](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown) \[![Advanced Threat Prevention](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-strata.svg) ### Advanced Threat Prevention\](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown) \[![Advanced URL Filtering](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-strata.svg) ### Advanced URL Filtering\](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown) \[![Advanced WildFire](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-strata.svg) ### Advanced WildFire\](https://www.paloaltonetworks.com/network-security/wildfire?ts=markdown) \[![Hardware Firewalls](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-strata.svg) ### Hardware Firewalls\](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown) [Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/from-five-network-security-platforms-to-one-municipality-of-cuenca-deploys-palo-alto-networks-across-16-entities.pdf?ts=markdown) ## 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