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* Products  
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  * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)  
    [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)
  
  * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)
  
  * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)
  
  * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown)
  
  * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)
  
  * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)
  
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  * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)
  
  * [Cortex Exposure Management](https://www.paloaltonetworks.com/cortex/exposure-management?ts=markdown)
  
  * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)
  
  * [Cortex Advanced Email Security](https://www.paloaltonetworks.com/cortex/advanced-email-security?ts=markdown)
  
  * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  
  * [Unit 42 Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)

* Solutions  
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  Secure AI by Design
  
  * [Secure AI Ecosystem](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown)
  * [Secure GenAI Usage](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown)  
    Network Security
  * [Cloud Network Security](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)
  * [Data Center Security](https://www.paloaltonetworks.com/network-security/data-center?ts=markdown)
  * [DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  * [Intrusion Detection and Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)
  * [Device Security](https://www.paloaltonetworks.com/network-security/device-security?ts=markdown)
  * [OT Security](https://www.paloaltonetworks.com/network-security/ot-device-security?ts=markdown)
  * [5G Security](https://www.paloaltonetworks.com/network-security/5g-security?ts=markdown)
  * [Secure All Apps, Users and Locations](https://www.paloaltonetworks.com/sase/secure-users-data-apps-devices?ts=markdown)
  * [Secure Branch Transformation](https://www.paloaltonetworks.com/sase/secure-branch-transformation?ts=markdown)
  * [Secure Work on Any Device](https://www.paloaltonetworks.com/sase/secure-work-on-any-device?ts=markdown)
  * [VPN Replacement](https://www.paloaltonetworks.com/sase/vpn-replacement-for-secure-remote-access?ts=markdown)
  * [Web \& Phishing Security](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)  
    Cloud Security
  * [Application Security Posture Management (ASPM)](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown)
  * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown)
  * [Code Security](https://www.paloaltonetworks.com/cortex/cloud/code-security?ts=markdown)
  * [Cloud Security Posture Management (CSPM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown)
  * [Cloud Infrastructure Entitlement Management (CIEM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown)
  * [Data Security Posture Management (DSPM)](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown)
  * [AI Security Posture Management (AI-SPM)](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown)
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Cloud Workload Protection (CWP)](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown)
  * [Web Application \& API Security (WAAS)](https://www.paloaltonetworks.com/cortex/cloud/web-app-api-security?ts=markdown)  
    Security Operations
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Security Information and Event Management](https://www.paloaltonetworks.com/cortex/modernize-siem?ts=markdown)
  * [Network Security Automation](https://www.paloaltonetworks.com/cortex/network-security-automation?ts=markdown)
  * [Incident Case Management](https://www.paloaltonetworks.com/cortex/incident-case-management?ts=markdown)
  * [SOC Automation](https://www.paloaltonetworks.com/cortex/security-operations-automation?ts=markdown)
  * [Threat Intel Management](https://www.paloaltonetworks.com/cortex/threat-intel-management?ts=markdown)
  * [Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  * [Attack Surface Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/attack-surface-management?ts=markdown)
  * [Compliance Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/compliance-management?ts=markdown)
  * [Internet Operations Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/internet-operations-management?ts=markdown)
  * [Extended Data Lake (XDL)](https://www.paloaltonetworks.com/cortex/cortex-xdl?ts=markdown)
  * [Agentic Assistant](https://www.paloaltonetworks.com/cortex/cortex-agentic-assistant?ts=markdown)  
    Endpoint Security
  * [Endpoint Protection](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Extended Detection \& Response](https://www.paloaltonetworks.com/cortex/detection-and-response?ts=markdown)
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  * [Small \& Medium Business Solutions](https://www.paloaltonetworks.com/industry/small-medium-business-portfolio?ts=markdown)

* Services  
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  [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown)
  
  * [Assess](https://www.paloaltonetworks.com/unit42/assess?ts=markdown)
  
  * [AI Security Assessment](https://www.paloaltonetworks.com/unit42/assess/ai-security-assessment?ts=markdown)
  
  * [Attack Surface Assessment](https://www.paloaltonetworks.com/unit42/assess/attack-surface-assessment?ts=markdown)
  
  * [Breach Readiness Review](https://www.paloaltonetworks.com/unit42/assess/breach-readiness-review?ts=markdown)
  
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  * [Cloud Security Assessment](https://www.paloaltonetworks.com/unit42/assess/cloud-security-assessment?ts=markdown)
  
  * [Compromise Assessment](https://www.paloaltonetworks.com/unit42/assess/compromise-assessment?ts=markdown)
  
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  * [M\&A Cyber Due Diligence](https://www.paloaltonetworks.com/unit42/assess/mergers-acquisitions-cyber-due-diligence?ts=markdown)
  
  * [Penetration Testing](https://www.paloaltonetworks.com/unit42/assess/penetration-testing?ts=markdown)
  
  * [Purple Team Exercises](https://www.paloaltonetworks.com/unit42/assess/purple-teaming?ts=markdown)
  
  * [Ransomware Readiness Assessment](https://www.paloaltonetworks.com/unit42/assess/ransomware-readiness-assessment?ts=markdown)
  
  * [SOC Assessment](https://www.paloaltonetworks.com/unit42/assess/soc-assessment?ts=markdown)
  
  * [Supply Chain Risk Assessment](https://www.paloaltonetworks.com/unit42/assess/supply-chain-risk-assessment?ts=markdown)
  
  * [Tabletop Exercises](https://www.paloaltonetworks.com/unit42/assess/tabletop-exercise?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Respond](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)
  
  * [Cloud Incident Response](https://www.paloaltonetworks.com/unit42/respond/cloud-incident-response?ts=markdown)
  
  * [Digital Forensics](https://www.paloaltonetworks.com/unit42/respond/digital-forensics?ts=markdown)
  
  * [Incident Response](https://www.paloaltonetworks.com/unit42/respond/incident-response?ts=markdown)
  
  * [Managed Detection and Response](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)
  
  * [Managed Threat Hunting](https://www.paloaltonetworks.com/unit42/respond/managed-threat-hunting?ts=markdown)
  
  * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Transform](https://www.paloaltonetworks.com/unit42/transform?ts=markdown)
  
  * [IR Plan Development and Review](https://www.paloaltonetworks.com/unit42/transform/incident-response-plan-development-review?ts=markdown)
  
  * [Security Program Design](https://www.paloaltonetworks.com/unit42/transform/security-program-design?ts=markdown)
  
  * [Virtual CISO](https://www.paloaltonetworks.com/unit42/transform/vciso?ts=markdown)
  
  * [Zero Trust Advisory](https://www.paloaltonetworks.com/unit42/transform/zero-trust-advisory?ts=markdown)  
    [Global Customer Services](https://www.paloaltonetworks.com/services?ts=markdown)
  
  * [Education \& Training](https://www.paloaltonetworks.com/services/education?ts=markdown)
  
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    UNIT 42 RETAINER
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* Partners  
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  * [Solution Providers](https://www.paloaltonetworks.com/partners/nextwave-solution-providers?ts=markdown)
  * [Managed Security Service Providers](https://www.paloaltonetworks.com/partners/managed-security-service-providers?ts=markdown)
  * [XMDR Partners](https://www.paloaltonetworks.com/partners/managed-security-service-providers/xmdr?ts=markdown)  
    Take Action
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  * [Become a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=becomepartner)
  * [Request Access](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=requestaccess)
  * [Find a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerlocator)  
    [CYBERFORCE
    CYBERFORCE represents the top 1% of partner engineers trusted for their security expertise.
    Learn more](https://www.paloaltonetworks.com/cyberforce?ts=markdown)

* Company  
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  Palo Alto Networks
  
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  * [Precision AI Security](https://www.paloaltonetworks.com/precision-ai-security?ts=markdown)
  * [Our Platform Approach](https://www.paloaltonetworks.com/why-paloaltonetworks/platformization?ts=markdown)
  * [Accelerate Your Cybersecurity Transformation](https://www.paloaltonetworks.com/why-paloaltonetworks/nam-cxo-portfolio?ts=markdown)
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    Careers
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    Read more](https://www.paloaltonetworks.com/company/press/2021/palo-alto-networks-secures-top-ranking-on-newsweek-s-most-loved-workplaces-list-for-2021?ts=markdown)

* More  
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  * [Threat Vector Podcast](https://unit42.paloaltonetworks.com/unit-42-threat-vector-podcast/)
  * [Packet Pushers Podcasts](https://www.paloaltonetworks.com/podcasts/packet-pusher?ts=markdown)  
    Connect
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# Lancaster University gains 24/7 coverage and complete visibility with Palo Alto Networks

## SUMMARY

Lancaster University is an academic powerhouse. Ranked 10th in the [Complete University Guide 2026](https://www.thecompleteuniversityguide.co.uk/league-tables/rankings) and home to more than 22,000 students and staff, it combines high-quality teaching and research with a strong sense of community. However, increasingly sophisticated attacks on higher education systems were adding pressure to the University's security operations team, which was already facing an endless backlog of issues and cases.

The University's 10,500 endpoints required upgrading from a legacy endpoint protection platform, and a lack of security visibility made it difficult to stay in front of threats. But now, as part of the University's cybersecurity transformation strategy, a consolidated platform approach simplifies operations, reduces costs, and ensures all sensitive research, devices, and personal data are protected.

## RESULTS

### 3x

increase in issues detected

### +90%

cases automatically resolved

### Expert skills

identify threats other vendors miss

### 24/7

expert monitoring, detection, and response  
challenge

## Reducing the risk of successful cyberattacks on the University's endpoints

Lancaster University's legacy antivirus solution lacked the modern functionality to efficiently defend 10,500 endpoints. The University needed to:

* **Tackle increasing cyberthreats:** The higher education threat landscape is shifting to advanced, multistep attacks. Lacking constant coverage and immediate response, the University's assets were at risk.
* **Increase clarity across the threat landscape:** Threat actors and tactics change daily, and the University's SOC lacked the complete visibility to interpret and recognise modern attack patterns.
* **Manage a backlog of issues:** Analysts were overwhelmed responding to low-fidelity issues, giving less time for threat hunting.

## "Palo Alto Networks has given us what once felt impossible: not only cutting-edge technology but also access to some of the sharpest security expertise in the industry. This enables my team to focus on the security challenges that are unique to the University, rather than being overwhelmed by noise."

John Couzins

Head of IT Security, Lancaster University  
SOLUTION

## Scale fast and focus on what matters most

In response, Lancaster University turned to Palo Alto Networks, choosing Cortex XDR and Unit 42 Managed Detection and Response (MDR), which natively integrated with the University's existing network security solution. This consolidated platform enables the University to detect and respond to attacks 24/7, allowing the security team to scale fast and focus on what matters most.

Paul Verrall, Senior Security Operations Analyst at Lancaster University, comments: "We didn't consider Palo Alto Networks at first for endpoint protection, only for network security. Now we can't think of anyone else. Their complete view of our infrastructure, their out-of-the-box integrations, and their expert monitoring ensures our confidence that we are safeguarded from any emerging threats."

### "The additional information generated by an EDR tool across 10,000+ endpoints would have overwhelmed our team and potentially diluted attention from existing alerts. Palo Alto Networks MDR service has allowed us to secure these endpoints with minimal impact on our existing resources, freeing our analysts to innovate and improve the University's environment."

John Couzins

Head of IT Security, Lancaster University

### "It felt like we were swimming against the tide -- everything was hard work. Fast-growing case volumes, the constant need to manually stitch data together from different sources, and emerging threats from research programmes and other sources all took their toll on our limited resources."

John Couzins

Head of IT Security, Lancaster University

### "We didn't consider Palo Alto Networks at first for endpoint protection, only for network security. Now we can't think of anyone else. Their complete view of our infrastructure, their out-of-the-box integrations, and their expert monitoring ensures our confidence that we are safeguarded from any emerging threats."

Paul Verrall

Senior Security Operations Analyst, Lancaster University

### "Unit 42 called me one evening to report that one of our public servers was being exploited but not weaponised. At which point we took it off the public internet. Unit 42's forward thinking saved us a huge amount of time and a potential data breach."

Paul Verrall

Senior Security Operations Analyst, Lancaster University

### "In the past, we didn't know what to put our eyes on. Now we can sink more time into investigating the right incidents."

Paul Verrall

Senior Security Operations Analyst, Lancaster University

### "We're all now speaking one language, the integrations are super easy, and the team is acting as one to defend the perimeter."

Paul Verrall

Senior Security Operations Analyst, Lancaster University

### "We engaged with an external penetration testing specialist to run standard playbooks and measure each vendor's MTTD. All performed equally. However, when we added our own malicious behaviour vectors, only Unit 42 identified and stopped the threat."

John Couzins

Head of IT Security, Lancaster University  
\*

### Transforms security with continuous monitoring

Cortex XDR ingests multiple University telemetry points, automatically stitching data together for faster threat response. The Unit 42 MDR analysts respond to cases and perform full investigation, containment, and remediation of threats within the Cortex platform.

Paul summarises the effectiveness of the MDR services by relating this real-world event: "Unit 42 called me one evening to report that one of our public servers was being exploited but not weaponised. At which point we took it off the public internet. Unit 42's forward thinking saved us a huge amount of time and a potential data breach."
\*

### Accelerates SOC productivity

Instead of focusing on manual remediation, the University's SOC analysts can now devote more time to the most critical cases, isolating the vulnerabilities that caused them in the first place.

For example, Palo Alto Networks Unit 42 experts used Cortex XDR to aggregate security telemetry from the University's endpoints, network, cloud, and identity sources. The platform's enhanced application logs (EALs), combined with rich Layer 7 application and threat data from Palo Alto Networks network security, enabled them to stitch together high-fidelity events. This streamlined data integration then allowed the team to apply threat intelligence, behavioural indicators, and analytics to mitigate threats effectively.

"In the past, we didn't know what to put our eyes on. Now we can sink more time into investigating the right incidents," says Paul.
\*

### Helps SecOps team learn and grow

Lancaster University is in competition with the private sector to attract and retain security talent. This modern, intuitive platform eliminates most of the repetitive monitoring and reduces issue fatigue, allowing the SOC team to focus more on adding strategic value to the University's security. This, in turn, improves morale and supports long-term skills retention.

"We're all now speaking one language, the integrations are super easy, and the team is acting as one to defend the perimeter," says Paul.
\*

### Multilayered 24/7 expertise and protection

Rich data and sophisticated ML models automate detection and prevention, and guide remediation for trusted security outcomes.

During the project evaluation phase, the University first experienced Unit 42's expert monitoring and agility.

"We engaged with an external penetration testing specialist to run standard playbooks and measure each vendor's MTTD. All performed equally. However, when we added our own malicious behaviour vectors, only Unit 42 identified and stopped the threat," says John Couzins, the University's Head of IT Security.  
Lancaster University's ongoing cybersecurity transformation endeavours to maximise cross-campus visibility, optimise resilience, and reduce risk. Palo Alto Networks is central to the University's toolset: its granular network visibility helps prevent threats from impacting students, staff, systems, and data.  
PODCAST

In this episode of Threat Vector, host David Moulton welcomes AFV Director  
Seek Slider  
15s 30s  
volume-slider  
\--00:00

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