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* Products  
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  [AI-Powered Network Security Platform](https://www.paloaltonetworks.com/network-security?ts=markdown)
  
  * [AI Security](https://www.paloaltonetworks.com/ai-security?ts=markdown)
  
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  * [Advanced URL Filtering](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)
  
  * [Advanced WildFire](https://www.paloaltonetworks.com/network-security/advanced-wildfire?ts=markdown)
  
  * [Advanced DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  
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  * [Next-Gen Trust Security](https://www.paloaltonetworks.com/network-security/next-gen-trust-security?ts=markdown)
  
  * [OT Device Security](https://www.paloaltonetworks.com/network-security/ot-device-security?ts=markdown)
  
  * [Next-Generation Firewalls](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown)
  
  * [Hardware Firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown)
  
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  * [PAN-OS](https://www.paloaltonetworks.com/network-security/pan-os?ts=markdown)
  
  * [Panorama](https://www.paloaltonetworks.com/network-security/panorama?ts=markdown)
  
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  * [Remote Browser Isolation](https://www.paloaltonetworks.com/sase/remote-browser-isolation?ts=markdown)
  
  * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)  
    [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)
  
  * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)
  
  * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)
  
  * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown)
  
  * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)
  
  * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)
  
  * [Cortex AgentiX](https://www.paloaltonetworks.com/cortex/agentix?ts=markdown)
  
  * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)
  
  * [Cortex Exposure Management](https://www.paloaltonetworks.com/cortex/exposure-management?ts=markdown)
  
  * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)
  
  * [Cortex Advanced Email Security](https://www.paloaltonetworks.com/cortex/advanced-email-security?ts=markdown)
  
  * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  
  * [Unit 42 Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)  
    [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/cyberark/Seamless_IDs_small.jpg)  
    Identity Security](https://www.paloaltonetworks.com/identity-security?ts=markdown)

* Solutions  
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  Secure AI by Design
  
  * [Secure AI Ecosystem](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown)
  * [Secure GenAI Usage](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown)  
    Network Security
  * [Cloud Network Security](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)
  * [Data Center Security](https://www.paloaltonetworks.com/network-security/data-center?ts=markdown)
  * [DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  * [Intrusion Detection and Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)
  * [Device Security](https://www.paloaltonetworks.com/network-security/device-security?ts=markdown)
  * [OT Security](https://www.paloaltonetworks.com/network-security/ot-security-solution?ts=markdown)
  * [5G Security](https://www.paloaltonetworks.com/network-security/5g-security?ts=markdown)
  * [Secure All Apps, Users and Locations](https://www.paloaltonetworks.com/sase/secure-users-data-apps-devices?ts=markdown)
  * [Secure Branch Transformation](https://www.paloaltonetworks.com/sase/secure-branch-transformation?ts=markdown)
  * [Secure Work on Any Device](https://www.paloaltonetworks.com/sase/secure-work-on-any-device?ts=markdown)
  * [VPN Replacement](https://www.paloaltonetworks.com/sase/vpn-replacement-for-secure-remote-access?ts=markdown)
  * [Web \& Phishing Security](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)  
    Cloud Security
  * [Application Security Posture Management (ASPM)](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown)
  * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown)
  * [Code Security](https://www.paloaltonetworks.com/cortex/cloud/code-security?ts=markdown)
  * [Cloud Security Posture Management (CSPM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown)
  * [Cloud Infrastructure Entitlement Management (CIEM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown)
  * [Data Security Posture Management (DSPM)](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown)
  * [AI Security Posture Management (AI-SPM)](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown)
  * [Cloud Detection and Response (CDR)](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Cloud Workload Protection (CWP)](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown)
  * [Web Application \& API Security (WAAS)](https://www.paloaltonetworks.com/cortex/cloud/web-app-api-security?ts=markdown)  
    Security Operations
  * [Cloud Detection and Response (CDR)](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Security Information and Event Management](https://www.paloaltonetworks.com/cortex/modernize-siem?ts=markdown)
  * [Network Security Automation](https://www.paloaltonetworks.com/cortex/network-security-automation?ts=markdown)
  * [Incident Case Management](https://www.paloaltonetworks.com/cortex/incident-case-management?ts=markdown)
  * [SOC Automation](https://www.paloaltonetworks.com/cortex/security-operations-automation?ts=markdown)
  * [Threat Intel Management](https://www.paloaltonetworks.com/cortex/threat-intel-management?ts=markdown)
  * [Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  * [Attack Surface Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/attack-surface-management?ts=markdown)
  * [Compliance Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/compliance-management?ts=markdown)
  * [Internet Operations Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/internet-operations-management?ts=markdown)
  * [Extended Data Lake (XDL)](https://www.paloaltonetworks.com/cortex/cortex-xdl?ts=markdown)
  * [Agentic Assistant](https://www.paloaltonetworks.com/cortex/cortex-agentic-assistant?ts=markdown)  
    Endpoint Security
  * [Endpoint Protection](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Extended Detection \& Response](https://www.paloaltonetworks.com/cortex/detection-and-response?ts=markdown)
  * [Ransomware Protection](https://www.paloaltonetworks.com/cortex/ransomware-protection?ts=markdown)
  * [Digital Forensics](https://www.paloaltonetworks.com/cortex/digital-forensics?ts=markdown)  
    [Industries](https://www.paloaltonetworks.com/industry?ts=markdown)
  * [Public Sector](https://www.paloaltonetworks.com/industry/public-sector?ts=markdown)
  * [Financial Services](https://www.paloaltonetworks.com/industry/financial-services?ts=markdown)
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  * [Small \& Medium Business Solutions](https://www.paloaltonetworks.com/industry/small-medium-business-portfolio?ts=markdown)  
    [![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/cyberark/Seamless_IDs_small.jpg)  
    Identity Security](https://www.paloaltonetworks.com/identity-security?ts=markdown)

* Services  
  ![black arrow pointing left to go back to main navigation](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/arrow-right-black.svg) Services  
  [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown)
  
  * [Assess](https://www.paloaltonetworks.com/unit42/assess?ts=markdown)
  
  * [AI Security Assessment](https://www.paloaltonetworks.com/unit42/assess/ai-security-assessment?ts=markdown)
  
  * [Attack Surface Assessment](https://www.paloaltonetworks.com/unit42/assess/attack-surface-assessment?ts=markdown)
  
  * [Breach Readiness Review](https://www.paloaltonetworks.com/unit42/assess/breach-readiness-review?ts=markdown)
  
  * [BEC Readiness Assessment](https://www.paloaltonetworks.com/bec-readiness-assessment?ts=markdown)
  
  * [Cloud Security Assessment](https://www.paloaltonetworks.com/unit42/assess/cloud-security-assessment?ts=markdown)
  
  * [Compromise Assessment](https://www.paloaltonetworks.com/unit42/assess/compromise-assessment?ts=markdown)
  
  * [Cyber Risk Assessment](https://www.paloaltonetworks.com/unit42/assess/cyber-risk-assessment?ts=markdown)
  
  * [M\&A Cyber Due Diligence](https://www.paloaltonetworks.com/unit42/assess/mergers-acquisitions-cyber-due-diligence?ts=markdown)
  
  * [Penetration Testing](https://www.paloaltonetworks.com/unit42/assess/penetration-testing?ts=markdown)
  
  * [Purple Team Exercises](https://www.paloaltonetworks.com/unit42/assess/purple-teaming?ts=markdown)
  
  * [Ransomware Readiness Assessment](https://www.paloaltonetworks.com/unit42/assess/ransomware-readiness-assessment?ts=markdown)
  
  * [SOC Assessment](https://www.paloaltonetworks.com/unit42/assess/soc-assessment?ts=markdown)
  
  * [Supply Chain Risk Assessment](https://www.paloaltonetworks.com/unit42/assess/supply-chain-risk-assessment?ts=markdown)
  
  * [Tabletop Exercises](https://www.paloaltonetworks.com/unit42/assess/tabletop-exercise?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Respond](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)
  
  * [Cloud Incident Response](https://www.paloaltonetworks.com/unit42/respond/cloud-incident-response?ts=markdown)
  
  * [Digital Forensics](https://www.paloaltonetworks.com/unit42/respond/digital-forensics?ts=markdown)
  
  * [Incident Response](https://www.paloaltonetworks.com/unit42/respond/incident-response?ts=markdown)
  
  * [Managed Detection and Response](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)
  
  * [Managed Threat Hunting](https://www.paloaltonetworks.com/unit42/respond/managed-threat-hunting?ts=markdown)
  
  * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Transform](https://www.paloaltonetworks.com/unit42/transform?ts=markdown)
  
  * [IR Plan Development and Review](https://www.paloaltonetworks.com/unit42/transform/incident-response-plan-development-review?ts=markdown)
  
  * [Security Program Design](https://www.paloaltonetworks.com/unit42/transform/security-program-design?ts=markdown)
  
  * [Virtual CISO](https://www.paloaltonetworks.com/unit42/transform/vciso?ts=markdown)
  
  * [Zero Trust Advisory](https://www.paloaltonetworks.com/unit42/transform/zero-trust-advisory?ts=markdown)  
    [Global Customer Services](https://www.paloaltonetworks.com/services?ts=markdown)
  
  * [Education \& Training](https://www.paloaltonetworks.com/services/education?ts=markdown)
  
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    UNIT 42 RETAINER
    Custom-built to fit your organization's needs, you can choose to allocate your retainer hours to any of our offerings, including proactive cyber risk management services. Learn how you can put the world-class Unit 42 Incident Response team on speed dial.
    Learn more](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)

* Partners  
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  NextWave Partners
  
  * [NextWave Partner Community](https://www.paloaltonetworks.com/partners?ts=markdown)
  * [Cloud Service Providers](https://www.paloaltonetworks.com/partners/nextwave-for-csp?ts=markdown)
  * [Global Systems Integrators](https://www.paloaltonetworks.com/partners/nextwave-for-gsi?ts=markdown)
  * [Technology Partners](https://www.paloaltonetworks.com/partners/technology-partners?ts=markdown)
  * [Service Providers](https://www.paloaltonetworks.com/partners/service-providers?ts=markdown)
  * [Solution Providers](https://www.paloaltonetworks.com/partners/nextwave-solution-providers?ts=markdown)
  * [Managed Security Service Providers](https://www.paloaltonetworks.com/partners/managed-security-service-providers?ts=markdown)  
    Take Action
  * [Portal Login](https://www.paloaltonetworks.com/partners/nextwave-partner-portal?ts=markdown)
  * [Managed Services Program](https://www.paloaltonetworks.com/partners/managed-security-services-provider-program?ts=markdown)
  * [Become a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=becomepartner)
  * [Request Access](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=requestaccess)
  * [Find a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerlocator)  
    [CYBERFORCE
    CYBERFORCE represents the top 1% of partner engineers trusted for their security expertise.
    Learn more](https://www.paloaltonetworks.com/cyberforce?ts=markdown)

* Company  
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  Palo Alto Networks
  
  * [About Us](https://www.paloaltonetworks.com/about-us?ts=markdown)
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  * [Corporate Responsibility](https://www.paloaltonetworks.com/about-us/corporate-responsibility?ts=markdown)
  * [Military \& Veterans](https://jobs.paloaltonetworks.com/military)  
    [Why Palo Alto Networks?](https://www.paloaltonetworks.com/why-paloaltonetworks?ts=markdown)
  * [Precision AI Security](https://www.paloaltonetworks.com/precision-ai-security?ts=markdown)
  * [Our Platform Approach](https://www.paloaltonetworks.com/why-paloaltonetworks/platformization?ts=markdown)
  * [Accelerate Your Cybersecurity Transformation](https://www.paloaltonetworks.com/why-paloaltonetworks/nam-cxo-portfolio?ts=markdown)
  * [Awards \& Recognition](https://www.paloaltonetworks.com/about-us/awards?ts=markdown)
  * [Customer Stories](https://www.paloaltonetworks.com/customers?ts=markdown)
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    Careers
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* More  
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  * [Packet Pushers Podcasts](https://www.paloaltonetworks.com/podcasts/packet-pusher?ts=markdown)  
    Connect
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# Leading healthcare group secures patient data across Bulgarian hospitals with simple, connected cybersecurity

## SUMMARY

Acibadem Healthcare Group is an international private healthcare provider that operates 29 hospitals and 15 medical centres across Europe. Patient safety, data privacy, and operational continuity are key priorities for the Group. But siloed network security across its Bulgarian hospitals was compromising security visibility and delaying incident response -- putting those key priorities at risk.

A Palo Alto Networks platform approach has now transformed Acibadem's previously reactive Bulgarian infrastructure into an AI-driven, zero-trust architecture. This new model comprehends specific medical applications, identifies and protects every connected medical IoT device, and stops advanced and unknown zero-day attacks -- the moment they emerge.

## RESULTS

### 70%

faster MTTD and 50% faster MTTR

### 80%

increase in security productivity

### 40%

reduction in security issues

### 2

security professionals redeployed to strategic tasks  
CHALLENGE

## A healthy dose of network transformation

The origins of Acibadem's general cybersecurity challenges are twofold. First, the new digital devices and cloud applications that are helping to make care more flexible, personalised, and data driven are also increasing complexity, opening the door to cybercrime. Second, frontline healthcare professionals are understandably focused on patient outcomes rather than on protecting sensitive data from cyberthreats. Acibadem's cybersecurity challenges in Bulgaria include:

* **Reducing attack surface**: The volume of platforms connecting to Acibadem's Bulgarian IT infrastructure is skyrocketing -- increasing risk. For example, connected medical devices often lack built-in security, making them easy entry points for attackers.
* **Liberating resources**: With budgets tightening and local cybersecurity talent difficult to recruit and retain, Acibadem's specialised Bulgarian IT team struggled to react quickly to fast-moving threats.
* **Protecting against ransomware and malware**: The high volume of sensitive data Acibadem's Bulgarian hospitals deal with makes them prime targets for cybercriminals.

## "Our network security was struggling to keep pace with the digital transformations occurring in Bulgarian healthcare. We needed a modern, reliable platform to act as the front line of defence between our Bulgarian hospitals and the outside world."

Tsvetomir Nikolov

Group IT Manager, Acibadem  
SOLUTION

## Unified visibility and no security blind spots

Before deciding which network security platform to deploy, Tsvetomir and his team ran a proof of concept (PoC), deploying Palo Alto Networks PA-Series hardware firewalls behind the active existing firewalls. The results spoke for themselves.

### "Even the Siemens Healthineers systems we use here in Bulgaria arrive pre-configured with Palo Alto Networks firewalls inside. If it's good enough for Siemens, it's good enough for us!"

Tsvetomir Nikolov

Group IT Manager, Acibadem

### "Palo Alto Networks provides Acibadem with incredibly powerful and efficient cybersecurity. We recently added a new hospital to our portfolio -- but didn't need to employ new talent to cope with the 20% increase in workload."

Tsvetomir Nikolov

Group IT Manager, Acibadem

### "Acibadem is the first healthcare provider to deploy Palo Alto Networks in Bulgaria. We are proud to be a pioneer, and we are happy knowing all patient data is safe. Other hospitals in the country are playing catch-up now."

Tsvetomir Nikolov

Group IT Manager, Acibadem

### "We monitored traffic that had already passed through the existing firewalls. In one month, Palo Alto Networks was identifying multiple vulnerabilities that the previous firewalls missed. That first-hand experience was enough to show us the advantages of the solution."

Tsvetomir Nikolov

Group IT Manager, Acibadem

### "We had four people on our security team, covering all the hospitals. We have been able to reallocate two of them to other tasks."

Tsvetomir Nikolov

Group IT Manager, Acibadem  
\*

### Supports innovative medical technology and optimises patient care

The platform provides Acibadem's Bulgarian facilities with comprehensive, simplified visibility across more than 3,000 users; a production data centre with over 200 virtual servers; and protects a vast array of diverse medical equipment. This enables a prevention-first approach to protecting and controlling the environment in spite of a dynamic threat landscape.
\*

### Increases security agility

Connected security and complete visibility enable Acibadem's Bulgarian hospitals to react instantly to any threat.

For example, since switching to Palo Alto Networks, the mean time to detect (MTTD) has dropped by 70% and the mean time to remediate (MTTR) has fallen by 50%. Moreover, there has been a 40% reduction in the volume of incidents.
\*

### Reduces total cost of ownership

Cybersecurity staff have more time to concentrate on long-term strategy now, confident that immediate threats are visible and instantly acted upon.

For example, some 60% of cases are now fully automated, as opposed to only 20% previously. Acibadem has also increased security team productivity by 80%.

"We had four people on our security team, covering all the hospitals. We have been able to reallocate two of them to other tasks," says Tsvetomir.
\*

### Simplifies security and strengthens protection through consolidation

This consolidated approach simplifies management, reduces stress on Acibadem's security team, and enables better enforcement of zero-trust policies -- while significantly hardening the organisation's overall security posture.

The integrated Cloud-Delivered Security Services (CDSS) provide a massive leap in protection. Palo Alto Networks Advanced DNS Security delivers comprehensive, real-time visibility that stops the advanced DNS-layer threats that previously went undetected.

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### [acibademcityclinic.bg](https://acibademcityclinic.bg/)

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May 2026

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