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* Products  
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  * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)  
    [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)
  
  * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)
  
  * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)
  
  * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown)
  
  * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)
  
  * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)
  
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  * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)
  
  * [Cortex Exposure Management](https://www.paloaltonetworks.com/cortex/exposure-management?ts=markdown)
  
  * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)
  
  * [Cortex Advanced Email Security](https://www.paloaltonetworks.com/cortex/advanced-email-security?ts=markdown)
  
  * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  
  * [Unit 42 Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)

* Solutions  
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  Secure AI by Design
  
  * [Secure AI Ecosystem](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown)
  * [Secure GenAI Usage](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown)  
    Network Security
  * [Cloud Network Security](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)
  * [Data Center Security](https://www.paloaltonetworks.com/network-security/data-center?ts=markdown)
  * [DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  * [Intrusion Detection and Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)
  * [Device Security](https://www.paloaltonetworks.com/network-security/device-security?ts=markdown)
  * [OT Security](https://www.paloaltonetworks.com/network-security/ot-device-security?ts=markdown)
  * [5G Security](https://www.paloaltonetworks.com/network-security/5g-security?ts=markdown)
  * [Secure All Apps, Users and Locations](https://www.paloaltonetworks.com/sase/secure-users-data-apps-devices?ts=markdown)
  * [Secure Branch Transformation](https://www.paloaltonetworks.com/sase/secure-branch-transformation?ts=markdown)
  * [Secure Work on Any Device](https://www.paloaltonetworks.com/sase/secure-work-on-any-device?ts=markdown)
  * [VPN Replacement](https://www.paloaltonetworks.com/sase/vpn-replacement-for-secure-remote-access?ts=markdown)
  * [Web \& Phishing Security](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)  
    Cloud Security
  * [Application Security Posture Management (ASPM)](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown)
  * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown)
  * [Code Security](https://www.paloaltonetworks.com/cortex/cloud/code-security?ts=markdown)
  * [Cloud Security Posture Management (CSPM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown)
  * [Cloud Infrastructure Entitlement Management (CIEM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown)
  * [Data Security Posture Management (DSPM)](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown)
  * [AI Security Posture Management (AI-SPM)](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown)
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Cloud Workload Protection (CWP)](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown)
  * [Web Application \& API Security (WAAS)](https://www.paloaltonetworks.com/cortex/cloud/web-app-api-security?ts=markdown)  
    Security Operations
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Security Information and Event Management](https://www.paloaltonetworks.com/cortex/modernize-siem?ts=markdown)
  * [Network Security Automation](https://www.paloaltonetworks.com/cortex/network-security-automation?ts=markdown)
  * [Incident Case Management](https://www.paloaltonetworks.com/cortex/incident-case-management?ts=markdown)
  * [SOC Automation](https://www.paloaltonetworks.com/cortex/security-operations-automation?ts=markdown)
  * [Threat Intel Management](https://www.paloaltonetworks.com/cortex/threat-intel-management?ts=markdown)
  * [Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  * [Attack Surface Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/attack-surface-management?ts=markdown)
  * [Compliance Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/compliance-management?ts=markdown)
  * [Internet Operations Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/internet-operations-management?ts=markdown)
  * [Extended Data Lake (XDL)](https://www.paloaltonetworks.com/cortex/cortex-xdl?ts=markdown)
  * [Agentic Assistant](https://www.paloaltonetworks.com/cortex/cortex-agentic-assistant?ts=markdown)  
    Endpoint Security
  * [Endpoint Protection](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Extended Detection \& Response](https://www.paloaltonetworks.com/cortex/detection-and-response?ts=markdown)
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  * [Small \& Medium Business Solutions](https://www.paloaltonetworks.com/industry/small-medium-business-portfolio?ts=markdown)

* Services  
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  [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown)
  
  * [Assess](https://www.paloaltonetworks.com/unit42/assess?ts=markdown)
  
  * [AI Security Assessment](https://www.paloaltonetworks.com/unit42/assess/ai-security-assessment?ts=markdown)
  
  * [Attack Surface Assessment](https://www.paloaltonetworks.com/unit42/assess/attack-surface-assessment?ts=markdown)
  
  * [Breach Readiness Review](https://www.paloaltonetworks.com/unit42/assess/breach-readiness-review?ts=markdown)
  
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  * [Cloud Security Assessment](https://www.paloaltonetworks.com/unit42/assess/cloud-security-assessment?ts=markdown)
  
  * [Compromise Assessment](https://www.paloaltonetworks.com/unit42/assess/compromise-assessment?ts=markdown)
  
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  * [M\&A Cyber Due Diligence](https://www.paloaltonetworks.com/unit42/assess/mergers-acquisitions-cyber-due-diligence?ts=markdown)
  
  * [Penetration Testing](https://www.paloaltonetworks.com/unit42/assess/penetration-testing?ts=markdown)
  
  * [Purple Team Exercises](https://www.paloaltonetworks.com/unit42/assess/purple-teaming?ts=markdown)
  
  * [Ransomware Readiness Assessment](https://www.paloaltonetworks.com/unit42/assess/ransomware-readiness-assessment?ts=markdown)
  
  * [SOC Assessment](https://www.paloaltonetworks.com/unit42/assess/soc-assessment?ts=markdown)
  
  * [Supply Chain Risk Assessment](https://www.paloaltonetworks.com/unit42/assess/supply-chain-risk-assessment?ts=markdown)
  
  * [Tabletop Exercises](https://www.paloaltonetworks.com/unit42/assess/tabletop-exercise?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Respond](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)
  
  * [Cloud Incident Response](https://www.paloaltonetworks.com/unit42/respond/cloud-incident-response?ts=markdown)
  
  * [Digital Forensics](https://www.paloaltonetworks.com/unit42/respond/digital-forensics?ts=markdown)
  
  * [Incident Response](https://www.paloaltonetworks.com/unit42/respond/incident-response?ts=markdown)
  
  * [Managed Detection and Response](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)
  
  * [Managed Threat Hunting](https://www.paloaltonetworks.com/unit42/respond/managed-threat-hunting?ts=markdown)
  
  * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Transform](https://www.paloaltonetworks.com/unit42/transform?ts=markdown)
  
  * [IR Plan Development and Review](https://www.paloaltonetworks.com/unit42/transform/incident-response-plan-development-review?ts=markdown)
  
  * [Security Program Design](https://www.paloaltonetworks.com/unit42/transform/security-program-design?ts=markdown)
  
  * [Virtual CISO](https://www.paloaltonetworks.com/unit42/transform/vciso?ts=markdown)
  
  * [Zero Trust Advisory](https://www.paloaltonetworks.com/unit42/transform/zero-trust-advisory?ts=markdown)  
    [Global Customer Services](https://www.paloaltonetworks.com/services?ts=markdown)
  
  * [Education \& Training](https://www.paloaltonetworks.com/services/education?ts=markdown)
  
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    UNIT 42 RETAINER
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* Partners  
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  * [Solution Providers](https://www.paloaltonetworks.com/partners/nextwave-solution-providers?ts=markdown)
  * [Managed Security Service Providers](https://www.paloaltonetworks.com/partners/managed-security-service-providers?ts=markdown)
  * [XMDR Partners](https://www.paloaltonetworks.com/partners/managed-security-service-providers/xmdr?ts=markdown)  
    Take Action
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  * [Become a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=becomepartner)
  * [Request Access](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=requestaccess)
  * [Find a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerlocator)  
    [CYBERFORCE
    CYBERFORCE represents the top 1% of partner engineers trusted for their security expertise.
    Learn more](https://www.paloaltonetworks.com/cyberforce?ts=markdown)

* Company  
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  Palo Alto Networks
  
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  * [Precision AI Security](https://www.paloaltonetworks.com/precision-ai-security?ts=markdown)
  * [Our Platform Approach](https://www.paloaltonetworks.com/why-paloaltonetworks/platformization?ts=markdown)
  * [Accelerate Your Cybersecurity Transformation](https://www.paloaltonetworks.com/why-paloaltonetworks/nam-cxo-portfolio?ts=markdown)
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    Careers
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    Read more](https://www.paloaltonetworks.com/company/press/2021/palo-alto-networks-secures-top-ranking-on-newsweek-s-most-loved-workplaces-list-for-2021?ts=markdown)

* More  
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  * [Threat Vector Podcast](https://unit42.paloaltonetworks.com/unit-42-threat-vector-podcast/)
  * [Packet Pushers Podcasts](https://www.paloaltonetworks.com/podcasts/packet-pusher?ts=markdown)  
    Connect
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# Mercan Properties tackles cyberthreats 90% faster using Unit 42 MDR

## SUMMARY

Threats targeted at the hospitality sector are evolving with unprecedented speed and sophistication. With new franchised hotels being added regularly to the growing Mercan Properties portfolio, this Portuguese developer of hospitality assets needed to take control of threat detection and response.

Complex, disconnected security was delaying alert remediation, and recruiting and retaining security talent was becoming increasingly difficult. But with Unit 42 Managed Detection and Response, Mercan is now handling cyberthreats 24/7 with ease and complete confidence, driving a consistently rewarding guest experience.

## RESULTS

### 90%

faster MTTD and MTTR

### 3 FTEs'

impact achieved via Unit 42 MDR

### 90%

increase in security productivity

### 5 weeks only

to become fully operational with MDR service and Cortex XDR  
CHALLENGE

## Threat actors barred from Mercan hotels

Mercan is growing fast. With 16 franchised hotels already operating -- and the expectation of a further 16 opening by 2029 -- Mercan needed to modernise its cybersecurity strategy to keep up with growth. It looked to:

* \*\*Sustain a rewarding guest experience:\*\*Any data outage, data exfiltration, or other event risked interrupting operations, jeopardising the quality of guest experience and the Mercan brand.
* **Minimise operational risk:** Separate legacy network and endpoint security platforms limited threat visibility, making increasingly sophisticated threats harder to identify and resolve.
* **Simplify security:** Constant firefighting and competing priorities left little time for strategic initiatives or to hunt for new threats.
* **Tackle demand for talent:** Knowledge gaps, decreased productivity, and higher recruitment costs were all risks, while burnout often led to disengagement.  
  SOLUTION

## "Unit 42 MDR brings the Cortex XDR technology to life"

Following a rigorous evaluation, Mercan chose Palo Alto Networks based on Unit 42's depth of experience, the breadth and quality of the endpoint security platform, and the overall quality of service.

Unit 42 Managed Detection and Response (MDR), backed by Cortex XDR, proactively analyses and prevents sophisticated threats in real time with less complexity, enabling secure business growth. This simple, connected Palo Alto Networks security platform defends Mercan against the latest threats in every hotel location.

###### Ensures guest services go uninterrupted

![Ensures guest services go uninterrupted](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/ensure-guest-services.png) By stitching together data across Mercan's network, cloud, and endpoints, Unit 42 can apply in-depth threat hunting and forensics knowledge to identify and contain threats before they become breaches.

"The intelligence and people behind Cortex XDR are incredible. They understand our environment and act proactively every time. We deployed Palo Alto Networks almost three years ago and have experienced zero incidents since then," says João Maria Bastos, IT Manager, Mercan Properties.

###### 90% faster MTTR

Unit 42 MDR monitors the Mercan environment 24/7. Analysts detect and respond to suspicious activity in real time, containing and remediating incidents when needed.

Replacing manual triage, the mean time to detect and respond (MTTD and MTTR) are 90% faster than before. Cases can also be closed 80% faster with Unit 42 MDR and Cortex XDR.

"The MTTR is incredibly fast; response is commonly within 58 seconds," says Marco Correia, Chief Information Officer, Mercan Properties.

###### MDR is worth three FTEs

![MDR is worth three FTEs](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/mdr-worth-ftes.png)Previously, Mercan found it challenging to in-source and retain security expertise. Burnout was also a problem. The Unit 42 MDR service has removed the burden, allowing the team to enjoy their work and focus on more strategic projects.

Marco estimates that without the Unit 42 service, the team would need to hire three additional staff.

"The Unit 42 team is an extension of Mercan, freeing our resources to focus on other strategic priorities," confirms João.

###### Faster time to value

![Faster time to value](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/faster-ttime-value.png)Mercan allowed three months for the deployment schedule, but the defences were fully operational in half that time. MDR experts configured the environment for optimal visibility and proactively ensured faster time to value across the hotel network.

Learn more about [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown) and [Unit 42 MDR](https://www.paloaltonetworks.co.uk/cortex/managed-detection-and-response) on our website.

### "The intelligence and people behind Cortex XDR are incredible. They understand our environment and act proactively every time. We deployed Palo Alto Networks almost three years ago and have experienced zero incidents since then."

João Maria Bastos

IT Manager, Mercan Properties

### "Our security was like sliced Swiss cheese: we had multiple layers of defences, but each with weaknesses. When those weaknesses aligned, a threat could slip through."

Marco Correia

Chief Information Officer, Mercan Properties

### "The MTTR is incredibly fast; response is commonly within 58 seconds."

Marco Correia

Chief Information Officer, Mercan Properties

### "Unit 42 is like a great soccer referee. The referee controls the game and enforces the rules. But their impact doesn't slow the game down -- they make sure play continues."

Marco Correia

Chief Information Officer, Mercan Properties

### "Technology without service is just technology. Unit 42 MDR brings the Cortex XDR technology to life, increasing our hospitality cyber defences with 24/7 monitoring, expertise, threat hunting, and remediation."

Marco Correia

Chief Information Officer, Mercan Properties

### "The Unit 42 team is an extension of Mercan, freeing our resources to focus on other strategic priorities."

João Maria Bastos

IT Manager, Mercan Properties

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LIGHT MODE  
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### CUSTOMER DETAILS

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### Hospitality Services

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### Portugal

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### [mercan.pt](https://mercan.pt/)

### Products \& Services Used

\[![Cortex XDR](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg)

### Cortex XDR\](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown) \[![Unit 42 Managed Services](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-Unit42.svg)

### Unit 42 Managed Services\](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)

[Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/mercan-properties-tackles-cyberthreats-faster-using-unit42-mdr.pdf?ts=markdown)

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