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Docs](https://docs.paloaltonetworks.com/search) Close search modal [Deploy Bravely --- Secure your AI transformation with Prisma AIRS](https://www.deploybravely.com) [](https://www.paloaltonetworks.com/?ts=markdown) ![Palo Alto Networks Logo](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/logos/customer/white-logos/asante-logo.svg) # A modernized SOC revolutionizes Asante Health's visibility and efficiency * [Watch the videos](#videos-section) ## SUMMARY As the largest healthcare provider in its area, Asante Health provides medical care to 600,000+ people in Southern Oregon and Northern California. Across three hospitals and 30+ clinic locations, the US$1 billion organization is committed to treating patients with compassion and dignity, supported by modern technology. Asante has a broad network of providers, staff, and medical device infrastructure totaling 35,000 endpoints---all overseen by a security team of eight. When legacy systems were failing to provide the visibility and agility required, it turned to Palo Alto Networks for a major upgrade. ## RESULTS ### 24 minutes mean time to respond (MTTR) vs. weeks previously ### 99% of incidents handled without manual intervention ### 20 hours of manual work a week saved per analyst challenges ## Overseeing a broad ecosystem with a lean team. * Failure to detect incidents: Legacy solutions didn't provide adequate visibility, intelligence or integration, consequently leading to alert overwhelm. * Lack of automation: Repetitive and manual tasks kept the team from working on strategic initiatives like security engineering to deploy biomedical devices. ## "Things just work better when they're together in one Palo Alto Networks product suite." Alfonso Powers CISO, Asante SOLUTIONS ## Transforming the SOC with a platform approach. In setting out to redesign its security control framework, Asante looked for a vendor that was well-established, named a leader by third-party analysts like [Gartner^®^](https://start.paloaltonetworks.com/gartner-epp-mq.html), and had an ecosystem of integrated products for full core security controls. The journey began with network security, expanding to include SOC transformation and threat intelligence and incident response solutions. ## Journey to a modernized SOC ![Network security](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icon-library/asante-networksecurity.png) ### Network security Next-Generation Firewalls [Learn more](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown) ![Cortex XDR](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icon-library/asante-cortexxdr.png) ### Cortex XDR Endpoint security [Learn more](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown) ![Cortex XSOAR](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icon-library/asante-cortex.png) ### Cortex XSOAR Incident response automation [Learn more](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown) ![Cortex XSIAM](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icon-library/asante-cortex.png) ### Cortex XSIAM SOC transformation [Learn more](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown) ![Unit 42 Retainer](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icon-library/asante-unit42.png) ### Unit 42 Retainer IR experts on call 24/7 [Learn more](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown) 01 / 05 Prev Next ###### A step change in visibility With the ability of Cortex XDR to detect suspicious activity, the team was immediately able to surface previously undetected activity. "Any sort of unusual behavior, XDR lets us know," says Asante CISO Alfonso Powers. And in the most recent penetration test, he marvels, "XDR was on fire." It detected and stopped every single attack that the penetration team attempted. But given his small staff and large network with many daily incidents, Powers knew Asante needed automation to help prioritize what was most important. ###### Automation to the rescue Before adopting Cortex XSOAR, the Asante team tested it against a competitive product, and XSOAR performed significantly better. The deployment was live within 90 days, and only a few years later, over 200 automations are in place. Among them are phishing automations, remediation actions like isolating hosts or users, a password reset playbook, and even HR onboarding tasks. While some CISOs might resist putting their trust in automation, Powers relays, "We've done the work to corroborate that the automation is pulling the right information and is performing as expected. So we are extremely confident we can just set it and forget it." ## "Cortex XSOAR just opens an instance, automatically remediates it, and closes it. It's like a driverless car." Alfonso Powers CISO, Asante ###### A massive reduction in labor ![alert](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/customers/asantehealth-sidebargraphic.png) Automation with Cortex XSOAR has substantially transformed the workload for Asante's security team. "For incident investigation, automation versus manual intervention has been night and day for us from an efficiency standpoint," says Powers. "And AI will make that even more powerful by going through the data to arrive at a determination of what's gone on." As a result, the team has offloaded much of the day-to-day incident management, manually investigating just a handful of incidents a week. That has freed their time to design security controls for new systems, engineer security for new biomedical systems, and beyond. According to Powers, automation has saved every member of his team 20 hours of work a week---literally half their time---which has improved work life balance, morale, and retention. {#videos-section} *** ** * ** *** [View video](https://www.paloaltonetworks.com//players.brightcove.net/1050259881001/default_default/index.html?videoId=6369855313112&ts=markdown) Volume Play [View video](https://www.paloaltonetworks.com//players.brightcove.net/1050259881001/default_default/index.html?videoId=6369751382112&ts=markdown) Volume Play ![Platformization](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/customers/banners/asante-video-thumb.jpg) Platformization Providing comprehensive visibility, agility, and protection. ![Unit 42 Retainer](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/customers/banners/asante-video-thumb-2.jpg) Unit 42 Retainer Leveling up security maturity with incident response expertise. 01 / 02 Prev Next *** ** * ** *** ###### The multiplier effect of the platform With multiple products from Palo Alto Networks, the Asante security team is building the one-stop shop it had envisioned. "It's great to have a consistent ecosystem of products that all work together," Powers reflects. "It makes for a highly efficient security control framework." For example, all NGFW logging is consolidated into Cortex XDR, and there are Cortex XSOAR automations in place to halt NGFW data backup when threats are detected. The analysts appreciate having a centralized platform with all the information they need instead of having to go into multiple tools. ###### A team of experts on call In planning for incident response, Powers wanted a trusted partner to help Asante react quickly, especially for help with forensics and in completing regulatory assessments. Thanks to the Unit 42 Retainer in combination with Cortex solutions, Asante's cyber insurance premium has been kept at bay, unlike at peer organizations. Additionally, Powers is planning to use his retainer credits toward penetration testing and Purple Team Exercises to help upskill his team. ## Taking the platform into the future. In the coming year, Asante will continue to level up its SOC capabilities, with help from Cortex and Unit 42. Having recently deployed Cortex XSIAM, the team plans to leverage the power of AI and automation to build identity management workflows and take advantage of all that the unified platform has to offer. Powers explains: "We think XSIAM is going to be able to put it all together for us and give us a really good comprehensive look at our network." Find out more about how Palo Alto Networks best-in-class solutions can improve security for your organization. Learn more about [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown),[Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown), [Next-Generation Firewalls](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown), and the [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown). ## "Thanks to XSOAR, we've been able to get the work-life balance back into place for our team. Morale is high. Retention is high. Everyone truly likes working with this technology and enjoys their jobs." Alfonso Powers CISO, Asante ## share this story ![Share page by link](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/link-icon.svg) [![Share page on linkedin](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/linkedin-icon.svg)](https://www.linkedin.com/sharing/share-offsite/?url=https%3A//www.paloaltonetworks.com/customers/modernized-soc-revolutionizes-asante-visibility-efficiency&title=) [![Share page on x](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/twitter-x-icon.svg)](https://www.x.com/compose/post?title=https%3A//www.paloaltonetworks.com/customers/modernized-soc-revolutionizes-asante-visibility-efficiency) [![Share page on facebook](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/facebook-icon.svg)](https://www.facebook.com/share.php?u=https%3A//www.paloaltonetworks.com/customers/modernized-soc-revolutionizes-asante-visibility-efficiency) \[![Share page by an email](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/customersredesign/email-icon.svg)\](mailto:?subject=Sharing A Case Study I just read\&body=I thought you'd be interested in this case study: A modernized SOC revolutionizes Asante’s visibility \& efficiency at https://www.paloaltonetworks.com/customers/modernized-soc-revolutionizes-asante-visibility-efficiency) *** ** * ** *** [Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/modernized-soc-revolutionizes-asante-visibility-efficiency.pdf?ts=markdown) LIGHT MODE DARK MODE ### CUSTOMER DETAILS ![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icon-library/icon-asantehealth-industry.png) ### Healthcare ![Location](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-green-country.svg) ### United States ![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icon-library/cortex-icon-customer.png) ### 6,000+ employees ![](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/icons/ico-green-computer.svg) ### [asante.org](https://www.asante.org/) ### PRODUCTS \& SERVICES USED \[![Cortex XDR](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg) ### Cortex XDR\](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown) \[![Cortex XSIAM](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg) ### Cortex XSIAM\](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown) \[![Cortex XSOAR](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-cortex.svg) ### Cortex XSOAR\](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown) \[![Hardware Firewalls](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-strata.svg) ### Hardware Firewalls\](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown) \[![Unit 42 Retainer](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/icon-Unit42.svg) ### Unit 42 Retainer\](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown) [Download article](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/customers/modernized-soc-revolutionizes-asante-visibility-efficiency.pdf?ts=markdown) ## 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