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* Products  
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  * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)  
    [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)
  
  * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)
  
  * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)
  
  * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)
  
  * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown)
  
  * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown)
  
  * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)
  
  * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)
  
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  * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)
  
  * [Cortex Exposure Management](https://www.paloaltonetworks.com/cortex/exposure-management?ts=markdown)
  
  * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)
  
  * [Cortex Advanced Email Security](https://www.paloaltonetworks.com/cortex/advanced-email-security?ts=markdown)
  
  * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  
  * [Unit 42 Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)

* Solutions  
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  Secure AI by Design
  
  * [Secure AI Ecosystem](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown)
  * [Secure GenAI Usage](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown)  
    Network Security
  * [Cloud Network Security](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)
  * [Data Center Security](https://www.paloaltonetworks.com/network-security/data-center?ts=markdown)
  * [DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)
  * [Intrusion Detection and Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)
  * [Device Security](https://www.paloaltonetworks.com/network-security/device-security?ts=markdown)
  * [OT Security](https://www.paloaltonetworks.com/network-security/ot-device-security?ts=markdown)
  * [5G Security](https://www.paloaltonetworks.com/network-security/5g-security?ts=markdown)
  * [Secure All Apps, Users and Locations](https://www.paloaltonetworks.com/sase/secure-users-data-apps-devices?ts=markdown)
  * [Secure Branch Transformation](https://www.paloaltonetworks.com/sase/secure-branch-transformation?ts=markdown)
  * [Secure Work on Any Device](https://www.paloaltonetworks.com/sase/secure-work-on-any-device?ts=markdown)
  * [VPN Replacement](https://www.paloaltonetworks.com/sase/vpn-replacement-for-secure-remote-access?ts=markdown)
  * [Web \& Phishing Security](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)  
    Cloud Security
  * [Application Security Posture Management (ASPM)](https://www.paloaltonetworks.com/cortex/cloud/application-security-posture-management?ts=markdown)
  * [Software Supply Chain Security](https://www.paloaltonetworks.com/cortex/cloud/software-supply-chain-security?ts=markdown)
  * [Code Security](https://www.paloaltonetworks.com/cortex/cloud/code-security?ts=markdown)
  * [Cloud Security Posture Management (CSPM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-security-posture-management?ts=markdown)
  * [Cloud Infrastructure Entitlement Management (CIEM)](https://www.paloaltonetworks.com/cortex/cloud/cloud-infrastructure-entitlement-management?ts=markdown)
  * [Data Security Posture Management (DSPM)](https://www.paloaltonetworks.com/cortex/cloud/data-security-posture-management?ts=markdown)
  * [AI Security Posture Management (AI-SPM)](https://www.paloaltonetworks.com/cortex/cloud/ai-security-posture-management?ts=markdown)
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Cloud Workload Protection (CWP)](https://www.paloaltonetworks.com/cortex/cloud/cloud-workload-protection?ts=markdown)
  * [Web Application \& API Security (WAAS)](https://www.paloaltonetworks.com/cortex/cloud/web-app-api-security?ts=markdown)  
    Security Operations
  * [Cloud Detection \& Response](https://www.paloaltonetworks.com/cortex/cloud-detection-and-response?ts=markdown)
  * [Security Information and Event Management](https://www.paloaltonetworks.com/cortex/modernize-siem?ts=markdown)
  * [Network Security Automation](https://www.paloaltonetworks.com/cortex/network-security-automation?ts=markdown)
  * [Incident Case Management](https://www.paloaltonetworks.com/cortex/incident-case-management?ts=markdown)
  * [SOC Automation](https://www.paloaltonetworks.com/cortex/security-operations-automation?ts=markdown)
  * [Threat Intel Management](https://www.paloaltonetworks.com/cortex/threat-intel-management?ts=markdown)
  * [Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)
  * [Attack Surface Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/attack-surface-management?ts=markdown)
  * [Compliance Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/compliance-management?ts=markdown)
  * [Internet Operations Management](https://www.paloaltonetworks.com/cortex/cortex-xpanse/internet-operations-management?ts=markdown)
  * [Extended Data Lake (XDL)](https://www.paloaltonetworks.com/cortex/cortex-xdl?ts=markdown)
  * [Agentic Assistant](https://www.paloaltonetworks.com/cortex/cortex-agentic-assistant?ts=markdown)  
    Endpoint Security
  * [Endpoint Protection](https://www.paloaltonetworks.com/cortex/endpoint-protection?ts=markdown)
  * [Extended Detection \& Response](https://www.paloaltonetworks.com/cortex/detection-and-response?ts=markdown)
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  * [Small \& Medium Business Solutions](https://www.paloaltonetworks.com/industry/small-medium-business-portfolio?ts=markdown)

* Services  
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  [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown)
  
  * [Assess](https://www.paloaltonetworks.com/unit42/assess?ts=markdown)
  
  * [AI Security Assessment](https://www.paloaltonetworks.com/unit42/assess/ai-security-assessment?ts=markdown)
  
  * [Attack Surface Assessment](https://www.paloaltonetworks.com/unit42/assess/attack-surface-assessment?ts=markdown)
  
  * [Breach Readiness Review](https://www.paloaltonetworks.com/unit42/assess/breach-readiness-review?ts=markdown)
  
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  * [Cloud Security Assessment](https://www.paloaltonetworks.com/unit42/assess/cloud-security-assessment?ts=markdown)
  
  * [Compromise Assessment](https://www.paloaltonetworks.com/unit42/assess/compromise-assessment?ts=markdown)
  
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  * [M\&A Cyber Due Diligence](https://www.paloaltonetworks.com/unit42/assess/mergers-acquisitions-cyber-due-diligence?ts=markdown)
  
  * [Penetration Testing](https://www.paloaltonetworks.com/unit42/assess/penetration-testing?ts=markdown)
  
  * [Purple Team Exercises](https://www.paloaltonetworks.com/unit42/assess/purple-teaming?ts=markdown)
  
  * [Ransomware Readiness Assessment](https://www.paloaltonetworks.com/unit42/assess/ransomware-readiness-assessment?ts=markdown)
  
  * [SOC Assessment](https://www.paloaltonetworks.com/unit42/assess/soc-assessment?ts=markdown)
  
  * [Supply Chain Risk Assessment](https://www.paloaltonetworks.com/unit42/assess/supply-chain-risk-assessment?ts=markdown)
  
  * [Tabletop Exercises](https://www.paloaltonetworks.com/unit42/assess/tabletop-exercise?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Respond](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)
  
  * [Cloud Incident Response](https://www.paloaltonetworks.com/unit42/respond/cloud-incident-response?ts=markdown)
  
  * [Digital Forensics](https://www.paloaltonetworks.com/unit42/respond/digital-forensics?ts=markdown)
  
  * [Incident Response](https://www.paloaltonetworks.com/unit42/respond/incident-response?ts=markdown)
  
  * [Managed Detection and Response](https://www.paloaltonetworks.com/unit42/respond/managed-detection-response?ts=markdown)
  
  * [Managed Threat Hunting](https://www.paloaltonetworks.com/unit42/respond/managed-threat-hunting?ts=markdown)
  
  * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)
  
  * [Unit 42 Retainer](https://www.paloaltonetworks.com/unit42/retainer?ts=markdown)
  
  * [Transform](https://www.paloaltonetworks.com/unit42/transform?ts=markdown)
  
  * [IR Plan Development and Review](https://www.paloaltonetworks.com/unit42/transform/incident-response-plan-development-review?ts=markdown)
  
  * [Security Program Design](https://www.paloaltonetworks.com/unit42/transform/security-program-design?ts=markdown)
  
  * [Virtual CISO](https://www.paloaltonetworks.com/unit42/transform/vciso?ts=markdown)
  
  * [Zero Trust Advisory](https://www.paloaltonetworks.com/unit42/transform/zero-trust-advisory?ts=markdown)  
    [Global Customer Services](https://www.paloaltonetworks.com/services?ts=markdown)
  
  * [Education \& Training](https://www.paloaltonetworks.com/services/education?ts=markdown)
  
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    UNIT 42 RETAINER
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* Partners  
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  * [Solution Providers](https://www.paloaltonetworks.com/partners/nextwave-solution-providers?ts=markdown)
  * [Managed Security Service Providers](https://www.paloaltonetworks.com/partners/managed-security-service-providers?ts=markdown)
  * [XMDR Partners](https://www.paloaltonetworks.com/partners/managed-security-service-providers/xmdr?ts=markdown)  
    Take Action
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  * [Become a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=becomepartner)
  * [Request Access](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerregistration?type=requestaccess)
  * [Find a Partner](https://paloaltonetworks.my.site.com/NextWavePartnerProgram/s/partnerlocator)  
    [CYBERFORCE
    CYBERFORCE represents the top 1% of partner engineers trusted for their security expertise.
    Learn more](https://www.paloaltonetworks.com/cyberforce?ts=markdown)

* Company  
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  Palo Alto Networks
  
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  * [Precision AI Security](https://www.paloaltonetworks.com/precision-ai-security?ts=markdown)
  * [Our Platform Approach](https://www.paloaltonetworks.com/why-paloaltonetworks/platformization?ts=markdown)
  * [Accelerate Your Cybersecurity Transformation](https://www.paloaltonetworks.com/why-paloaltonetworks/nam-cxo-portfolio?ts=markdown)
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    Careers
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    Read more](https://www.paloaltonetworks.com/company/press/2021/palo-alto-networks-secures-top-ranking-on-newsweek-s-most-loved-workplaces-list-for-2021?ts=markdown)

* More  
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  * [Threat Vector Podcast](https://unit42.paloaltonetworks.com/unit-42-threat-vector-podcast/)
  * [Packet Pushers Podcasts](https://www.paloaltonetworks.com/podcasts/packet-pusher?ts=markdown)  
    Connect
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# Vicaima shuts out cyberthreats with Unit 42 MDR

## SUMMARY

Vicaima is currently one of the largest European producers of cutting-edge solutions for interior doors, technical doors, frames, wardrobes, wall panels and furniture items. It's positioning is based on its ability to develop integrated and customised solutions for different sectors, namely residential, hotels, health, education and commercial. Innovative and trend-setting, Vicaima has a constant concern for sustainability, being the first Portuguese company in the sector to obtain FSC^®^ (Forest Stewardship Council^®^) certification.

Founded in Portugal, it has a direct presence in countries such as Spain and the UK and exports 95% of its production to more than 30 countries ranging from Europe to Africa, the United Arab Emirates and the Americas.

However, issues with Vicaima's 'front door' cybersecurity posture were leaving the company vulnerable to cyberthreats. The skills to defend against such attacks were in short supply, and legacy endpoint security tools lacked the visibility and control to protect against rising volumes of increasingly sophisticated threats. Vicaima's 24/7 manufacturing was being put at risk.

But an always-on Unit 42 Managed Detection and Response service has now transformed Vicaima's security posture, ensuring uninterrupted manufacturing operations, accelerating security response times to as fast as minutes, and driving business growth.

## RESULTS

### 20 minute

mean time to respond

### 5 FTEs'

time saved by using Unit 42 MDR

### 255

incidents investigated in one month by Unit 42

### 42

threat reports in a month  
challenge

## Locking the door on threat actors

With the rapid growth in its manufacturing business, Vicaima needed to modernise and enhance its cybersecurity programme to keep up with new threats. Legacy endpoint protection and a lack of security visibility heightened operational risk, and the high demand for cyber talent in Portugal made it difficult to hire and retain seasoned security analysts.

To support its cyber defences, Vicaima needed to:

* Improve visibility to deal with increasingly sophisticated attacks across an expanding attack surface.
* Simplify investigations and increase resources to speed up detection and response times.
* Tackle the overwhelming backlog of alerts to provide more time for strategic initiatives and hunting down new threats.

## "Limited visibility left our attack surface vulnerable to security threats, making every day a battle. We needed to partner with cybersecurity professionals to proactively detect and respond to threats."

Samuel Conceição

IT Director, Vicaima  
SOLUTION

## "Great products and highly experienced people"

Vicaima chose a platformization approach to cybersecurity, using Cortex XDR endpoint protection and experts from Unit 42 to transform detection and response. This unified approach now provides Vicaima with complete visibility across its endpoints, reducing risk and supporting uninterrupted manufacturing.

"The Palo Alto Networks platform gives us 24/7/365 control over our infrastructure. The pairing of great products and highly experienced people ensures we are always ahead of threats," says Samuel Conceição, IT Director, Vicaima.  
\*

### Eliminating blind spots through complete visibility

![Eliminating blind spots through complete visibility](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/vicaima/response-time.png)Vicaima's first step was to replace its existing antivirus platform with Cortex XDR. AI-powered endpoint security uses behavioural threat protection to pinpoint and stop threats -- and provides a complete picture of any attack for rapid investigation.

Cortex XDR also natively integrates Vicaima's network, endpoint, and cloud data from multiple sources, including firewalls, Microsoft 365, Azure, and ClearPass.

This simple, connected approach has enabled the team to respond to incidents within 20 minutes, stopping threats before they inflict damage. On several occasions, low-complexity threats have been responded to in as little as three minutes.
\*

### Agile investigation, containment, and threat remediation

Vicaima has extended this cyber defence with Unit 42 Managed Detection and Response. Unit 42's seasoned analysts perform in-depth investigation, containment, and threat remediation directly within the Cortex XDR environment, containing threats before they become a breach.

For example, in one recent month, Unit 42 investigated 255 incidents, subsequently presenting Vicaima with 42 threat reports. Samuel's team can communicate with the Unit 42 security analysts directly, at any time, using the Cortex XDR console.

"The Cortex and Unit 42 MDR services are fully integrated, giving us complete 24/7 control over the manufacturing environment," he says.
\*

### Security skills that provide impact and value

![Security skills that provide impact and value](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/case-study/vicaima/mdr-saving.png)With Unit 42 professionals handling alert triage and investigation, the Vicaima team can focus on more strategic initiatives.

According to Samuel, this has transformed operational efficiency and reduced costs. "Without Unit 42, we would need an additional five FTEs to perform 24/7 monitoring -- adding a considerable cost overhead," he says.

This managed approach also addresses the cyber skills shortage in Europe, relieving the Vicaima team of long hiring cycles and the threat of burnout.

"Unit 42 is an extension of our team, well versed in our environment and ready to respond at a moment's notice," says Samuel.

## Strengthened security delivers a competitive advantage

Unit 42 gives Vicaima's SecOps a powerful business edge. Samuel explains, "Customer questions often go beyond the specification of our doors and touch on our design security. When we tell them about the Unit 42 MDR service, they are immediately impressed. It reflects a reliable, highly professional manufacturing operation and undoubtedly helps us win new business."

### "Palo Alto Networks is like a world championship motor racing team. Cortex is the high-performance car leading the race against cyberthreats. But we needed the car and the drivers -- this is where Unit 42 comes in. Both solutions combine to consistently deliver race-winning performances."

Samuel Conceição

IT Director, Vicaima

### "Limited visibility left our attack surface vulnerable to security threats, making every day a battle. We needed to partner with cybersecurity professionals to proactively detect and respond to threats."

Samuel Conceição

IT Director, Vicaima

### "The Palo Alto Networks platform gives us 24/7/365 control over our infrastructure. The pairing of great products and highly experienced people ensures we are always ahead of threats."

Samuel Conceição

IT Director, Vicaima

### "The Cortex and Unit 42 MDR services are fully integrated, giving us complete 24/7 control over the manufacturing environment."

Samuel Conceição

IT Director, Vicaima

### "Without Unit 42, we would need an additional five FTEs to perform 24/7 monitoring -- adding a considerable cost overhead."

Samuel Conceição

IT Director, Vicaima

### "Unit 42 is an extension of our team, well versed in our environment and ready to respond at a moment's notice."

Samuel Conceição

IT Director, Vicaima

### "Customer questions often go beyond the specification of our doors and touch on our design security. When we tell them about the Unit 42 MDR service, they are immediately impressed. It reflects a reliable, highly professional manufacturing operation and undoubtedly helps us win new business."

Samuel Conceição

IT Director, Vicaima

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