Palo Alto Networks commits to using commercially reasonable efforts to make the GlobalProtect Cloud
service available 24 hours a day, 7 days a week (excluding downtime resulting from any planned outage
wherein Palo Alto Networks had provided prior notice or any emergency outage making it impracticable
for Palo Alto Networks to issue advance notice). Palo Alto Networks commits to achieving uptime
availability of 99.9%, measured over the calendar month.