Palo Alto Networks commits to using commercially reasonable efforts to make the GlobalProtect Cloud 
service available 24 hours a day, 7 days a week (excluding downtime resulting from any planned outage 
wherein Palo Alto Networks had provided prior notice or any emergency outage making it impracticable 
for Palo Alto Networks to issue advance notice). Palo Alto Networks commits to achieving uptime 
availability of 99.9%, measured over the calendar month.