Palo Alto Networks Learning Center

>> How to Create an Account in the Learning Center

>> How to Login to the Learning Center

>> How to Find Training

>> How to Enroll in Training

>> How to Access and Launch Training

>> How to Complete Training and Move It from Active to Completed Learning

>> How to Cancel or Remove Training from My Learning Transcript

>> How to View and Print Certificates of Completion

>> How to Update Your Learner Center Account

>> How to Get Additional Support for the Palo Alto Networks Learning Center

 

PAN-OS 8.0 Release Courseware Transition

>> What courseware is changing with the release of PAN-OS 8.0?

>> How can I find out more about what is included in the courseware updated for PAN-OS  8.0?

>> When will I be able to take courseware on PAN-OS  8.0?

>> I’m already enrolled in an existing class; will it cover PAN-OS 8.0?

>> My company has not migrated to PAN-OS 8.0; will the updated courseware be applicable to me?

>> I was planning on taking the 201/205 or 231 courses, what do I do now?

>> Can I use my existing training voucher(s) for the updated courseware?

>> When will the ACE be updated to require specific PAN-OS 8.0 specific knowledge?

>> How will my ACE Accreditation be effected with the PAN-OS 8.0 release?

>> How will my PCNSE Certification be effected with the PAN-OS 8.0 release?

>> When will the PCNSE be updated to require specific PAN-OS 8.0 specific knowledge?

 

Accredited Configuration Engineer (ACE)

>> Visit Dedicated FAQ Page

Palo Alto Networks Certified Network Security Engineer (PCNSE)

>> Visit Dedicated FAQ Page

 

Palo Alto Networks Learning Center

>> How to Create an Account in the Learning Center

Thank you for your interest in Palo Alto Networks Learning Center and training!

If you are already a Palo Alto Networks portal user as a customer, partner, or employee, you can sign in to the Learning Center with your existing Palo Alto Networks user ID and password.

If you do not have an existing account with Palo Alto Networks, you can register for a Learning Center account. Select the appropriate user type and follow the directions provided to create an account. Be sure to register using your business or academic email address based on your relationship with Palo Alto Networks.

PLEASE NOTE: If you are registering as a partner, the process can take up to 48 hours for approval through NextWave before your account is created. If you have not heard back from Nextwave in 48 hours, please contact nextwave@paloaltonetworks.com directly to open up a ticket.

(Return to Top)

 

>> How to Login to the Learning Center

Access the Learning Center. Use your existing user ID and password to login. If you do not have an existing account, please see the instructions for creating an account.

If you are experiencing problems accessing the Learning Center, please try the following:

  1. Clear your browser’s cache.
  2. Close your browser’s window.
  3. Open a new window.
  4. Attempt to log back in to the Learning Center.

(Return to Top)

 

>> How to Find Training

The Learning Center provides multiple ways to help you find the training you need.

Search for Training:If you know the full or partial name of training you are looking for, or the subject of the training, enter it into the search bar located in the upper right of the screen. Relevant responses will automatically populate similar terms as you type. Click on the displayed term to go directly to that training entry. Or, to view a list of search results, click on the magnifying glass to view all related results. Once your search results are displayed, you can click on the "Refine search" link to further narrow your search criteria.

Browse for Training: From the Learning Center homepage, click on the "Training Catalog" icon to begin browsing; or, from the "Learning" tab in the upper left of the screen, select the "Browse for Training" drop down option. The results displayed here can be sorted by: Title, Most Recently Added, Duration and Popularity. The results can also be filtered by:

  • Subject: Filter the results to display training in specific subject areas.
  • Training Type: Online Class (eLearning or self-paced learning), Event (instructor led training), Curriculums (blended learning of multiple training modules or types), Tests, Videos, and Materials. Click on the icon of the training type you want to see in your results. Note: you must click on the icon again to remove it from your filters, or click the "clear" link. Clicking on additional content type icons will add that content type to your existing filter criteria.
  • Date Range: Enter a range for the start date of instructor led training options. Note: if you request a training with an Authorized Training Center (ATC), you will need to contact the ATC of your choice directly to confirm pricing and registration.
  • Location: Select a location to filter where the training will occur.

When you find a training, you are interested in, click on the title to review further details.

Additionally, for Palo Alto Networks Partners and Employees:

Getting Started: From the Learning Center homepage click on the "Getting Started" icon to view suggested role based learning paths of training and exams to support your role.

Accreditations and Certifications: Click on the "Accreditations & Certifications" icon to view the required exams to achieve accreditation and certification status, FAQ’s, study guides, and suggested training to prepare for the exams.

(Return to Top)

 

>> How to Enroll in Training

Online Training: When you have reviewed the details of the online training and decide you would like to enroll in it, click on the "Request" button. This will enroll you in the training and add the training title to your Transcript in the Active training section. Your screen will refresh to your Transcript and you will be able launch and begin your training from there.

NOTE: Online training will open in a new browser window. Please ensure you have allowed pop-ups from the Palo Alto Networks Learning Center.

Curriculums: When you have reviewed the details of the curriculum and decide you would like to enroll in it, click on the "Request" button. This will enroll you in the curriculum and add the curriculum to your Transcript in the Active training section. Your screen will refresh to your Transcript and you will be able launch and begin completing the training included in the curriculum from there.

NOTE: Be sure to review the curriculum for any events (e.g. instructor led training) you may need to select a specific session date to enroll in as well.

Events (Instructor Led Training):

Technical Training for Customers and Partners: Open enrollment technical training is delivered via Palo Alto Networks Authorized Training Centers (ATCs). Additionally, private onsite classes for 5 or more of your staff can be delivered at your site by a Palo Alto Networks instructor.

  • Open Enrollment Classes: Public open enrollment instructor led training is delivered via Palo Alto Networks Authorized Training Centers. Available dates for training, and the Authorized Training Partner delivering the class, are listed in the Learning Center. Prior to registering in the Learning Center, you will need to first confirm your registration directly with the specific Authorized Training Partner delivering the training. Instructions are provided in the Learning Center training description for accessing the Authorized Training Partner’s website directly. For more information on Authorized Training Partners please refer to the section on Authorized Training Partners (ATCs).
  • Private Onsite Classes: if you have 5 or more staff needing to be trained you can schedule an onsite training for your company. Please see the section on scheduling onsite training for further details.  

Role and Functional Based Training for Palo Alto Employees and Partners:  When you have reviewed the details of the training and decide you would like to enroll in it, select a session date and location for the training and click on the "Request" button. This will enroll you in that training session and add the training title to your Transcript in the Active training section. Your screen will refresh to your Transcript.

If the "Request" button is not present, it may indicate that the training roster is full, or the registration has otherwise been closed.

(Return to Top)

 

>> How to Access and Launch Training

Once you have enrolled in a training, that training will be displayed in your Transcript until the training is completed. To view your Transcript, from the Learning Center homepage you can either click on the My Learning icon, or from the Learning tab click on the "My Learning" entry. All of your Active learning is displayed by default. You can filter this display by specific content type, and can sort the display by Title, Status, Date Added, Training Type and Due Date. You can also update the display to show only your Completed or Archived Learning.

To access a specific training, click on the action button next to that training’s title which will display an action appropriate for the content type; i.e. "Launch" for and Online Class, or "View Training" for an instructor led training session, "Open Curriculum" for a curriculum, etc. For an Online Class, be sure you have allowed pop-up windows from the Palo Alto Networks Learning Center.

Note: In a curriculum, some training entries may need to be completed in the order they are listed, and the action button may not appear on some entries until the preceding training entries have been completed.

Additional details about the specific training can be found by clicking on the title of the training, or on the down arrow in the action button and selecting "View Training Details."

If you are having trouble accessing and launching your online training, please complete these steps in order:

  1. Ensure your training is on your active transcript by scrolling over the Learning tab, then clicking My Learning:
    1. If your training in on your active transcript, continue to step 2.
    2. If your training is not on your transcript, search for the training in the upper-right hand search bar, select "Request" to request the training, then continue to step 2.
  2. Ensure you have allowed pop-up windows from the Palo Alto Networks Learning Center.
  3. Clear your browser’s cache, close your browser, open a new browser window, and try to access and launch the training in the Learning Center again.

(Return to Top)

 

>> How to Complete Training and Move It from Active to Completed Learning

If you are enrolled in an Online Class, your training status will update from In-progress to Completed once you complete all of the requirements of the online class. These requirements can include viewing the content for a certain duration, vesting all the content in the training, passing any tests included in the content, or any combination of these. Once you have achieved the completion criteria and you exit the online class, your status will update to Completed, and the training will move from your Active to your Completed transcript. You may access your Completed transcript by scrolling over your Learning tab, clicking on My Learning, and changing the drop-down menu from Active to Completed.

NOTE: Completed training can still be accessed from your Completed training transcript.

If you are enrolled in an Event (e.g. instructor led training), soon after you attend the event the instructor will update the roster to indicate successful attendance and completion, and the training status will update to Completed and the Event will move from your Active transcript to your Completed transcript.

If you are enrolled in a Curriculum, all training included in the curriculum must be completed for the curriculum to move from your Active transcript to your Completed transcript.

Note: your completed training entries within a curriculum will remain visible and accessible in your curriculum while you are completing all the required curriculum training entries.

Other training content types may require you to acknowledge you have completed the training by clicking on the action button. Taking this action will update the training status to Completed and will move the item to your Completed transcript.

(Return to Top)

 

>> How to Cancel or Remove Training from My Learning Transcript

Cancel a Registration for an upcoming Event (e.g. instructor led training): To cancel an existing registration for an Event (instructor led training), locate the training in your Active transcript, and click on the drop-down arrow in the View Training button. Select the "Withdraw" option and enter the reason for withdrawing from the training.

NOTE: Be sure to check the training details to see if any penalties apply for withdrawing from the training within certain timeframes.

When the withdraw action is completed the training will remain in your Active transcript with a status of Withdrawn. You can now select an alternate session, or archive the training to move it to your Archived transcript.

Remove a Training from Your Active or Completed Transcript: If you no longer want to see a specific training in your Active or Completed training transcript, you can archive it. Training that has been archived can still be accessed, but it will no longer be displayed in your Active or Completed training transcript.

To archive a training, view the training details in your Active or Completed training by clicking on the training title, or by selecting "View Training Details" from the drop-down arrow on the action button.  In the Training Details display click on the "Move to Archived Transcript" link in the upper right part of the display, and confirm that you want to complete the archiving action.

Training items which have been successfully requested cannot be deleted from your transcript.

(Return to Top)

 

>> How to View and Print Certificates of Completion

If you need to view or print a certificate of completion for training conducted in the Palo Alto Networks Learning Center*, follow these steps:

  1. Login to the Palo Alto Networks Learning Center.
  2. Select the "Learning" tab then click "My Learning" from the drop-down menu.
  3. Change the view from Active to Completed training.
  4. Click on the action button labeled "View Certificate."
  5. A printable certificate of completion will open in a new browser window. (Be sure you have enabled pop-up windows from the Palo Alto Networks Learning Center.)

Note: Printable certificates of completion may not be valuable for all training entries.

*Visit the Certifications information site to obtain certificates of completion for Palo Alto Networks PCNSE certification.

(Return to Top)

 

>> How to Update Your Learner Center Account

Name Changes: If you need to change your first or last name, while retaining your existing account, please send an email to edu-learning@paloaltonetworks.com informing us of the required changes. You will receive a confirmation email back when the change is complete.

Company Transfers: If you have transferred between companies and would like to have your prior completed training transcript transferred to your new account please follow these steps:

  1. Create your new account in the Learning Center.
  2. Login to the Learning Center with the new account to activate it.
  3. Send an email to edu-learning@paloaltonetworks.com informing us you need to have your transcript copied, clearly indicating your prior account use rid (email address) and new account user ID (email address).
  4. Your transcript will be transferred and the previous account deactivated.

Company Status Changes: If your relationship to Palo Alto Networks has changed from a Customer to a Partner, and your account has stayed the same (e.g. using the same email address), please send an email to edu-learning@paloaltonetworks.com informing us of this relationship change. Your partner status will be validated, and once validation is complete, your account will be updated to reflect the new status.

PLEASE NOTE: The Learning Center only allows valid business email addresses and partners may have to wait 48 hours for approval through NextWave. If you have not heard back from Nextwave in 48 hours, please contact Nextwave@paloaltonetworks.com directly to open up a ticket.

(Return to Top)

 

>> How to Get Additional Support for the Palo Alto Networks Learning Center

 If the instructions in this FAQ were not able to resolve your issue and you need additional help with the Learning Center, please contact us at edu-learning@paloaltonetworks.com. Please be sure to include your Learner Center user ID and a detailed description of the problem you are having.

(Return to Top)

PAN-OS 8.0 Release Courseware Transition

>> What courseware is changing with the release of PAN-OS 8.0?

With the release of PAN-OS 8.0, the following instructor led training courseware updates are being made:

  • Firewall 8.0 Essentials: Configuration and Management (EDU-210), a 5-day course, replaces Firewall 7.1: Install, Configure, and Manage (EDU-201), Firewall 7.1: Configure Extended Features (EDU-205), and Firewall 7.1: Manage Cyberthreats (231)
  • Panorama 8.0: Manage Multiple Firewalls (EDU-221) is an update to the existing Panorama 7.1: Manage Multiple Firewalls (EDU-221) 2-day training.
  • Firewall 8.0: Debug and Troubleshoot (EDU-311) is a brand-new 3-day course and replaces Firewall 7.1: Manage Cyberthreats (EDU-231)

Additionally. The following e-Learning courseware covering PAN-OS 8.0 will be released in April, 2017:

  • Firewall Essentials: Configuration and Management e-Learning (EDU-110)
  • Panorama: Manage Multiple Firewalls e-Learning (EDU-121)

(Return to Top)

 

>> How can I find out more about what is included in the courseware updated for PAN-OS 8.0?

Detailed course descriptions for each of the updated and new instructor led training courses can be found at the following locations:

Course descriptions for e-Learning courseware will be posted in April, 2017.

(Return to Top)

 

>> When will I be able to take courseware on PAN-OS 8.0?

Updated instructor led training (ILT) courseware covering PAN-OS 8.0 is currently being rolled out worldwide.

  • Training delivered by Palo Alto Networks Authorized Training Centers(ATCs): All worldwide ATCs will be delivering updated courseware by June 30th, 2017. Please check with your preferred authorized training center to confirm which version of the courseware they will be delivering for your selected class date.
  • Training delivered at your site by Palo Alto Networks instructors: All on-site training will be delivered in the updated format by March 31st, 2017. Please check with your local training coordinator if you have further questions about which version of the courseware will be delivered at your site.

Updated eLearning courseware covering PAN-OS 8.0 will be released in April, 2017.

(Return to Top)

 

>> I’m already enrolled in an existing class; will it cover PAN-OS 8.0?

Please check with your Authorized Training Center or local training coordinator to see which version of the courseware will be used for your class. All classes delivered after June 1st, 2017 will utilize the updated version of the course.

(Return to Top)

 

>> My company has not migrated to PAN-OS 8.0; will the updated courseware be applicable to me?

Yes, the concepts covered in the updated courseware are still applicable to previous versions of PAN-OS.

Also, the previous PAN-OS version of e-Learning courseware remains available in the Learning Center, but please note these courses have not been updated to reflect the current cybersecurity threat landscape.

(Return to Top)

 

>> I was planning on taking the 201/205 or 231 courses, what do I do now?

All previously scheduled EDU 201/205 and 231 classes are being converted to the new EDU 210 courseware. The EDU-210 Course is a 5 day comprehensive foundation to Configure and Manage the essential features of Palo Alto Networks® Next-Generation Firewalls to secure traffic moving across your network.

(Return to Top)

 

>> Can I use my existing training voucher(s) for the updated PAN-OS 8.0 courses?

Training Vouchers are to be redeemed before the expiration date printed on the Training Voucher for the course duration printed on the Training Voucher.

Authorized Training Centers will be transitioning public course offerings from 7.1 to 8.0 at their discretion from now through June 1. Please inquire with your your Authorized Training Center directly to confirm the course version being offered.

Marketing Vouchers "M"-prefix Training Vouchers valid for 3 days or less can be redeemed for any 3 day or less training course including the EDU-201 7.1 course (if still being offered by an ATC prior to June 1, 2017). ATCs, in-collaboration-with Palo Alto Networks, will honor these M-Vouchers to redeem the EDU-210 8.0 course with a participating Authorized Training Center.

Standard Training Vouchers valid for the 3-day EDU-201 or 2-day EDU-205 or 2-day EDU-231 course can be redeemed for those 7.1 trainings prior to June 1, 2017, please inquire directly with the ATC to determine course version offering.

If the ATC is now offering the EDU-210 8.0 in lieu of the EDU-201 or EDU-205 Course, you may combine your Standard 3-day and 2-day training voucher to redeem the 5-day EDU-210 course.

For any other Training Voucher issues please inquire with atc-program@paloaltonetworks.com.

(Return to Top)

 

>> When will the ACE be updated to require specific PAN-OS 8.0 specific knowledge?

An updated ACE exam covering PAN-OS 8.0 will be released in April, 2017. The existing ACE 7.0 exam will also remain accessible.

(Return to Top)

 

>> How will my ACE Accreditation be effected with the PAN-OS 8.0 release?

Your existing ACE accreditation remains in effect until it expires. You can also take the updated 8.0 ACE exam once it is released in April, 2017.

(Return to Top)

 

>> How will my PCNSE Certification be effected with the PAN-OS 8.0 release?

Your existing PCNSE certification remains in effect. You can also take the updated PCNSE once it is released at the end of calendar year 2017.

(Return to Top)

 

>> When will the PCNSE be updated to require specific PAN-OS 8.0 specific knowledge?

An updated PCNSE exam covering PAN-OS 8.0 will be released in at the end of calendar year 2017. The existing PCSNE7 exam will also remain accessible for early calendar year 2018.

(Return to Top)