Maintaining your security infrastructure is a mission-critical task, and deploying new technology will always involve some sort of learning curve. To help you get the maximum protection and value out of your investment in the shortest amount of time, we design our products to be intuitive, and we hire outstanding, cybersecurity-savvy people. This way, your organization is optimally secured both now and in the future.

We’ve designed a suite of educational services and support tools that are entirely customizable to your needs. The following is a partial list.

Choose

We’re committed to helping you make the right decision with access to hands-on testing, education and services.

Prevention Posture Assessment

A PPA provides a consultative assessment of your organization’s prevention capabilities across all areas of your security architecture.

Prevention Posture Assessment
Security Lifecycle Review

During an SLR, we examine your network traffic for application usage as well as known and unknown threats, and provide a customized report summarizing your business and security risks.

Security Lifecycle Review
Customized Proof of Concept

A POC is the perfect opportunity to test the right firewall for your organization, in your network, with no obligation. We’ll customize the firewall to your needs and network topology.

Customized Proof of Concept
Virtual Ultimate Test Drive

A vUTD is a guided, online workshop designed to give you hands-on experience with the features and services of our next-generation firewalls.

Virtual Ultimate Test Drive
Cybersecurity Skills Practice Lab

Easily access a virtual next-generation firewall environment to prepare for ACE accreditation and PCNSE certification, or just to advance your skills.

Cybersecurity Skills Practice Lab

Master

We’re committed to optimizing your security posture, making sure you’re always up to date and getting the most out of our technology and your investment.

Architecture Services

Our architecture experts will work with your teams to enhance your organization’s security posture, ensure compliance, reduce risk and improve operational efficiency.

Architecture Services
Migration Tool

This tool helps automate and accelerate your migration from third-party firewall vendors and products to Palo Alto Networks next-generation firewalls.

Migration Tool

Join

We’re committed to shortening the new technology learning curve, and making this transition easy and straightforward for you and your teams.

Migration Services

With a combination of tools, expertise and best practices, we will analyze your existing environment, and migrate policies and firewall settings to our next-generation firewalls.

Migration Services
E-learning

Palo Alto Networks offers an array of self-paced e-learning courseware – at no cost – covering our next-generation firewall technology and security capabilities.

E-learning
Training and Certification

We offer outstanding educational services, certification and accreditation to help your teams get the greatest value and performance out of your next-generation firewall deployment.

Training and Certification
Welcome Center

Our Welcome Center provides resources and technical assistance to ease and accelerate your initial installation and deployment.

Welcome Center
Premium Plus Support

As our top-tier support offering, Premium Plus Support features a Designated Technical Support Engineer and a Technical Account Manager to ensure your business continues to operate at peak performance.

Premium Plus Support
Security Policy Capability Adoption Heatmap

Our heatmap analyzes your Palo Alto Networks deployment, measuring the adoption of features and capabilities across your infrastructure.

Security Policy Capability Adoption Heatmap
Best Practices Assessment

A BPA compares your configuration against leading practices and provides recommendations for strengthening your security posture by fully adopting our prevention capabilities.

Best Practices Assessment
Health Check

One of our experts will perform a Health Check and Configuration Assessment of your security deployment, uncovering risks and working with you on improvements.

Health Check
Consulting Services

Our consultants will work with you every step of the way to validate your proposed changes and upgrades before they go into production.

Consulting Services
Fuel User Group

The Fuel community includes cybersecurity professionals and experts from dozens of industries. Join us online or in person at Spark User Summits and local chapter events.

Fuel User Group
LIVE Community

LIVE provides an outstanding opportunity to network with peers, ask your toughest questions, and get the answers you need from an independent community of cybersecurity professionals.

LIVE Community
Resident Engineers

The Resident Engineer Program provides on-site product experts who are uniquely qualified to help you get the most out of your next-generation firewall deployment.

Resident Engineers

The industry has noticed.

2015 & 2016 J.D. Power Certified Assisted Technical Support Program

Palo Alto Networks has been recognized by J.D. Power for two consecutive years for providing “An Outstanding Customer Service Experience” with its Assisted Technical Support. See details

2015 & 2016 TSIA Global Rated Outstanding Assisted Certification

TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a second consecutive year. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards. See details

2014 TSIA Star Award for Innovation in the Delivery of Support Services

This award recognizes the company that has embraced innovation in people, process and technology to increase agent productivity, service levels or customer satisfaction; increase problem avoidance; or effectively handle more interactions using unassisted channels. See details