Updated May 18, 2017
At Palo Alto Networks we believe that privacy is important for our customers’ trust.
Our privacy practices are informed by key principles:
Accountability. We are responsible for the protection of Personal Information entrusted to us.
Transparency and Control. We inform customers when we collect their Personal Information and we honor their preferences for contacting them.
Third Parties processing our information. We choose trustworthy vendors and suppliers to process our Personal Information and we require them to commit to adequate privacy and data security standards. We require our partners to commit to privacy policies and standards that we consider adequate.
Privacy by Design. We apply privacy requirements and the principles of our Privacy Policies when designing our products and when implementing new technologies internally.
Data Integrity and Proportionality. We collect Personal Information to use it for specific and legitimate business purposes. We collect what we need to get the job done, we store it safely and accurately and we retain it as needed for its intended purpose.
Customer Benefit/Value for Customers. We share with our customers the benefits/value we derive from processing their Personal Information
Security. We implement technical, organizational, and physical security measures to ensure an appropriate level of security of the Personal Information we process.
This privacy statement informs you of our online privacy practices. It tells you which information we collect when you visit Palo Alto Networks’ websites (“Sites”), and how we use it.
If you use our products, other privacy disclosures and information apply. Review our Product Privacy Datasheets at https://www.paloaltonetworks.com/resources/datasheets/product-privacy-datasheets.
Information we collect
When you visit our Sites, for instance to request information, sign up for newsletters, request online product demonstrations, download a whitepaper, register for webcasts or events, or register a product and enroll in customer support, we collect and we ask you to provide information about yourself (“Your Information”) that may include:
- Contact details, including your name, business address, business e-mail address, phone number, the company you work for, your job title or business role, your area of responsibility, your country or region;
- User ID and password, if you establish an account with us;
- Chat information, you provide when interacting online with our sales team or customer service;
- Information about your computer or device, including browser type and settings;
- Log data, including information such as your computer's IP address, the webpage you were visiting before you came to our Site, pages you visit on our Site, time spent on those pages, information you search for on our Site, access times and dates, and other statistics;
- History of interaction with our webpages, and traffic data relating to your Internet connection;
- Other information that does not specifically identify you, such as actions taken on our websites.
If you visit our Sites to apply for a job at Palo Alto Networks, our Career portal will display the applicable privacy notice.
How we use Your Information
We use Your Information mainly to interact with you, to provide you with support services, to make it easy to navigate our Sites, to improve our Sites and our products, and to offer you content and services that might interest you.
We use Your Information to:
- Create a single sign on for access to your Palo Alto Networks online account, our portals, and our online community;
- Verify your identity and entitlement to products or services, when you contact us or access our services;
- Determine the entity you are connecting from;
- Allow you to register products or services purchased on behalf of your company;
- Subscribe you to newsletters, and manage your subscriptions and preferences;
- Provide you with technical and customer support, and enable the provisioning of services;
- Call you or e-mail you with updates and marketing as described in this statement;
- Solicit your opinion or feedback;
- Research and implement product improvements and product updates;
- Evaluate and improve the quality of our products, services and Sites;
- Provide you with a customized experience when you visit our Sites;
- Determine the effectiveness of our banner ads;
- Secure our systems and applications;
- Enforce our legal rights and comply with legal requirements;
- Monitor, administer, and analyze use of the Sites; increase our Site's functionality and user-friendliness.
Palo Alto Networks Inc., in Santa Clara, California, US, is the controller of your Personal Information. If Your Information changes, you can correct or update it by sending an email to firstname.lastname@example.org. You can write to the same address if you have questions or concerns about this Privacy Statement or our privacy and security practices, or wish to exercise any of your privacy rights.
Information from third parties
Third parties may provide us with information about you from online and offline sources. We may combine such information with the information we already have about you, to provide you with a better experience, to determine your interest in our products, and to improve the quality of our offerings. For instance, we may use third party web analytics tools to pool together contact information collected through any of our forms or email campaign with contact information provided by you via opt-in on other websites form or email – to identify you when you visit our websites.
We may also aggregate Your Information with information collected from other website visitors, to generate statistics, and analyze and understand how visitors use our Sites.
We participate in the Adobe Marketing Cloud Identity Cooperative to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. To learn more about how Adobe does this, click here https://cross-device-privacy.adobe.com/?d_rd=1&d_mid=43380550224870898653009872054711062629&d_orgid=9E1005A551ED61CA0A490D45@AdobeOrg#learn_more_intro.
If you wish to opt out from Adobe Co-Op, click here. https://cross-device-privacy.adobe.com/
We use Your Information to contact you with Palo Alto Networks’ newsletters, marketing, promotional materials, and other information that may be of interest to you, including personalized predictive recommendations. This may include using demographic data or trend data provided by third parties, where permitted. Contact details, including phone numbers and email addresses, may be used to contact you.
If you do not want us to e-mail you, you can choose not to give your permission on the webpages and/or forms with which we collect Your Information. Please note that in some regions this may involve un-checking a box.
At any time, if you no longer wish to receive communications from us, you can unsubscribe by following the unsubscribe instructions provided in the communication, or by updating your e-mail subscriptions at https://www.paloaltonetworks.com/company/subscriptions, or by sending a message to email@example.com.
There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal.
Please note that our websites may not recognize or react in response to DNT signals from Web browsers. At present, there is no universally accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals.
Palo Alto Networks Blog
If you choose to post comments on the Palo Alto Networks Blog, accessible at http://researchcenter.paloaltonetworks.com/ (the "Blog"), be aware that other users of the blog will see your name, website, and the content of your comments, and may interact with you in response to your comments. Using our Blog may be subject to additional terms.
Information Sharing and Disclosure
We do not sell, lease, rent or give away Your Information. We only share Your Information as described below, with our affiliates, business partners, service providers that process information on our behalf, and law enforcement. If we share Your Information, we require those we share it with to comply with appropriate privacy and confidentiality requirements, and security standards.
Palo Alto Networks is a global company, with affiliates in many countries. To conduct our business, Your Information may be transferred to Palo Alto Networks in the United States, or to subsidiaries of Palo Alto Networks, which may be in Europe, in the Middle East, Africa, Asia Pacific or Japan. Transfers will occur in compliance with applicable requirements. If you are in the European Union and Your Information is transferred to a country not approved by the EU Commission as providing adequate protection for the rights and freedoms of data subjects, Your Information will be protected using data transfer agreements based on the EU Standard Contractual Clauses or another approved data transfer mechanism.
We may share Your Information with our business partners and channel partners so that they can provide you with information on our products or services, or follow up on a sales lead. If you do not wish to receive promotional emails from our partners, you can unsubscribe directly in the footer of the partner’s email to you.
Service Providers processing data on our behalf.
We may employ third party companies and individuals to provide services associated with the Site, to perform Site-related services (e.g., without limitation, maintenance services, database management, web analytics, and improvement of the Site's features), to analyze use of our Site or to conduct marketing activities on our behalf (e.g., email management firms and internet advertising platforms, etc.). We do not allow Service Providers to share Your Information with others without our authorization, or to use it for their own purposes.
We may also share non-Personal Information (such as aggregated usage data and demographics, referring pages, platform types, click counts, etc.) with third parties to help us understand usage patterns for our services, etc.
Government and Law Enforcement.
We may only disclose personal information to any law enforcement agency or governmental agency in response to:
- A subpoena, warrant or other process issued by a court of competent jurisdiction;
- A legal process having the same consequence as a court-issued request for information, in that by refusing to provide such information, we would be in breach of local law, and we or our officers, executives or employees would be subject to liability for failing to honor such legal process;
- Where such disclosure is necessary for us to enforce our legal rights pursuant to the laws of the jurisdiction from which such information was gathered; or
- Where such disclosure is necessary to prevent or lessen a serious and imminent threat of bodily harm to the data subject.
Palo Alto Networks may sell, transfer or otherwise share some or all its assets, through a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. In such events, customer information is usually one of the business assets transferred. If we are acquired, a substantial portion of our assets is sold, or experience some other change in control, Your Information may be part of the assets acquired by or transferred to a third party. We will notify you of any such deal and outline your choices in that event.
The security of Your Information is important to us. We use appropriate technical and organizational security measures to protect Your Information from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include:
Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing Your Information.
Technology safeguards, like the use of anti-malware, encryption, monitoring of our systems and data centers, firewalls, and Secure Sockets Layer ("SSL") software, to safeguard the confidentiality of our users' information.
Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect personal information. Our organization privacy policies and standards also guide our handling of Your Information.
Our websites are not directed to children under 13 and we do not knowingly collect personal information from them.
Notification of Changes
This privacy statement may be changed or updated from time to time. We will post the date of the changes at the beginning of this statement. Please check this privacy statement from time to time to make sure that you are aware of our current privacy practices.