Palo Alto Networks a Customers’ Choice in Gartner Peer Insights Report

Apr 14, 2021
5 minutes

We defined the network security market with our next-generation firewall more than a decade ago, and we’ve continued to lead innovations in NGFWs – both physical and virtual – in the years since then. We’ve also broadened our solution offering to secure the entire enterprise, serving more than 80,000 customers. As we continue to shape the future of cybersecurity, it’s particularly gratifying to have our customers recognize us for offering effective, future-proof solutions in the core network security space we pioneered.

On April 12, Gartner recognized Palo Alto Networks with the Customers’ Choice distinction in the 2021 Gartner Peer Insights “Voice of the Customer”: Network Firewalls report. Our customers gave us an overall rating of 4.7 out of 5 stars in 110 reviews from all over the world as of Feb. 28, 2021, and 92% of them expressed “willingness to recommend” us to their peers. And we were the only vendor to be recognized with Customers’ Choice distinctions in all three regions covered in the report: APAC, EMEA and North America.

The Gartner Peer Insights "Voice of the Customer": Network Firewalls report for 2021 includes this chart, which shows that Palo Alto Networks has been named "Customers' Choice."


Gartner Peer Insights is an online platform for ratings and reviews of IT software and services. Written and read by verified IT professionals and technology decision-makers, the reviews are intended to help IT leaders make insightful purchase decisions.

Here’s a sampling of our customer reviews:


“An Excellent Firewall With a Great Focus on Security and Application Control.”

"Excellent visibility and threat detection/prevention with Palo Alto Networks firewalls, which allows our security team to investigate with confidence to quickly obtain the necessary information required to protect the organization."

– Principal Security Analyst, Healthcare Industry, Size $3-10B


“Flexible and Scalable Solution That Does Everything Well.”

"I have deployed Palo Alto [Networks] hardware to replace my proxy and firewall solution. It has given me enhanced control over traffic with TLS interception, application control and user-ID and allows me to build granular policies that follow users across offices."

– Senior Manager - Information Security, Services Industry, Size $250-500M


“If You’re Looking for Best Of Breed, You’ve Come to the Right Place”

"Been using Palo Alto [Networks] products for over four years now and have been thoroughly impressed. The native Panorama management system makes it easy to scale and manage both physical and virtual firewalls, deploy updates, and view reporting and logs.”

– Sr. Network Engineer, Manufacturing Industry, Size $50-250M


“Palo Alto [Networks] Is a One Stop Solution for Network Security”

“Palo Alto [Networks] VM-Series is a good candidate for Public Cloud deployments. In addition to the great features and the support that Palo Alto [Networks] provides, the deployments are quick and easy. Architecture and implementation literature is well documented."

– Architect, Manufacturing Industry, Size $30B+


“Cloud Security Enabler”

"Easy to deploy on different public cloud infrastructures. Easy to manage and scale. Stable product and great support."

– IT Security Architect, Retail Industry, Size $500M-1B


“The NGFW to Secure Your Virtual Infrastructure!”

“I really enjoy working with the VM-series Palo Alto [Networks] firewall. In our case it integrates very easily into [our] VMware ESX environment.”

– IT Security Engineer, Energy and Utilities Industry, Size $3-10B


We’re proud to have the confidence of our customers, and we’re grateful that so many of them took the time to provide thoughtful feedback.

Last year, we delivered a new approach to cybersecurity with the industry’s first ML-Powered Next-Generation Firewall. Since then we’ve extended those capabilities to protect enterprise data with DLP, secure IoT in healthcare organizations, deliver 5G-native security and more.

In recent months we’ve been named a Leader in several other major analyst reports that demonstrate our commitment to innovation in network security. We’re proud that we were named a Leader in the 2020 Gartner Magic Quadrant: Enterprise Firewalls report. We were also named a Leader in the The Forrester Wave: Enterprise Firewalls Q3’20 and the Forrester Wave™: Zero Trust eXtended Ecosystem Platform Providers, Q3 2020.

The ML-Powered Next-Generation Firewall sets a new standard for network security, so customers can extend protection throughout their enterprises and into the future.

Read a complimentary copy of the Gartner Peer Insights “Voice of the Customer”: Network Firewalls report.

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Network Firewalls, 9 April 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.


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