Support business growth and strengthen security posture
This fast-growing enterprise integration organisation deployed Prisma Access several years ago to secure least-privileged access, eliminate implicit trust, and reduce its attack surface without the complexity of traditional virtual private networks (VPNs). However, the security team needed more than just the best secure access service edge (SASE) technology. It also required a strategic partner to maximise the value of its cloud investment, protect every user, and align security with business goals. The organisation needed to:
- Support sustained business growth: Extend internal security skills with expert guidance and oversight to help achieve operational excellence and maximise return on SASE investment.
- Increase agility: Onboard new users from business acquisitions quickly and cost effectively.
- Shield the organisation from threats: Protect the business’s apps, data, and 5,500-strong digital workforce from all threats and risks.
- Navigate change: Adoption of work-from-anywhere and co-working initiatives had radically shifted the organisation’s access requirements.
"Prisma Access is a fantastic SASE technology that has helped us secure our digital operations and workforce. But, to get the most value from the investment, we wanted additional guidance and oversight. That’s why we chose Palo Alto Networks Customer Success.”
Spokesperson
Global technology provider
Customer Success: The guiding force behind the deployment
Prisma Access protects the organisation’s hybrid workforce with the superior security of zero trust network access (ZTNA) while providing exceptional user experiences – all from one unified security platform. As a result, the organisation is delivering fast, resilient, and secure connectivity to its hybrid workers worldwide.
The Customer Success team is instrumental in this regard. The trusted team of security experts is the guiding force behind the deployment, ensuring the organisation maximises the value of its Prisma Access investment. From setup, configuration, and monitoring, to scaling Prisma Access and continuous improvement, the team is dedicated to ensuring security is optimised with full protection.
“The Customer Success team ensures we get value more quickly from the SASE investment while optimising our security posture,” says the spokesperson.
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Maximises value of the technology investment
Best practice security advice, seamless operational alignment, and regular executive business reviews are helping the organisation reduce risk and grow securely.
For example, proactive guidance automates incident response processes, reducing risk, improving response times, and increasing efficiency. Likewise, the Customer Success experts are creating business processes and workflows that fully integrate and operationalise Prisma Access into the security operations.
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Secures global hybrid working
Users can connect with confidence wherever they are in the world. Prisma Access supports the flexibility demanded by the modern workforce – without compromising security or user experience.
Customer Success helps the organisation achieve real-world use cases, which include attack steps and mitigation actions to maximise the value from the investment.
The spokesperson comments, “It has been the kind of implementation you always hope for but rarely experience.” -
Optimises user experience
Cloud-native architecture is built to secure at cloud scale, providing uncompromised user experience and performance. Remote connectivity is now faster, with performance improved by an estimated average of 200% with Prisma Access. Quicker access to data, applications, and devices ensures more agility in decision-making and an enhanced user experience.
“We can onboard a new region in five minutes now. Previously, it could take up to three months to source the connectivity hardware and technical resources, and talk to local carriers. This means we can pivot faster as opportunities arise.” -
Increases efficiency
Customer Success is continually alert to innovative ways to increase efficiency while enhancing security posture.
As staff readily switch to hybrid and co-working, the organisation has reduced the number of offices from 25 to 10. Moreover, the move to a cloud SASE platform has reduced costs significantly, including savings in hardware infrastructure, software licences, power, and administration.
“The Customer Success experts walk with us at every step of our Palo Alto Networks security journey. Their knowledge, professionalism, and commitment give us confidence our organisation is secure.”
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