In brief
Entel
Santiago, Chile
Telecommunications
20+ million mobile customers in Chile and Peru; 5,000 staff
Stop the most complex threats impacting 5,000+ staff. Provide a secure, dynamic MSS. Grow the business to become Chile’s leading MSS.
Palo Alto Networks® platform approach consisting of:
CHALLENGES
Entel is a South American success story. Chile’s largest telecommunications provider offers fixed, mobile, internet, and data services to millions of customers. It has 20.4 million mobile customers in Chile and Peru, a fibre optic infrastructure spanning more than 12,000 kilometers, and a consolidated income of $3.3 billion.
Security leaders in Chile and Peru are facing an exponential growth in cyberthreats. Entel has responded to this challenge using a leading portfolio of cybersecurity solutions geared to protecting its 5,000 people and helping clients secure their data and adapt to the growing insecurities of the digital world.
“Cybersecurity is key to sustainability in the digital company,” says Jobato Vera, Cybersecurity Solutions Manager. “Our mission is to protect our own and our clients’ assets, data, and infrastructure, minimizing the risks of information leaks, electronic fraud, industrial espionage, identity theft and zero-day threats.”
In response, Entel has developed an innovative managed detection and response (MDR) service to help clients optimize their cybersecurity operations.
SOLUTION
In preference to Cisco and Sophos, Entel standardized on a single, connected portfolio of Palo Alto Networks technologies to both safeguard its infrastructure and underpin its MDR service.
The unified security portfolio includes ML-Powered Next-Generation Firewalls (NGFWs), Cortex XDR, Cortex XSOAR, and Prisma Access. “Across Chile and Peru, the portfolio prevents, detects, and responds to threats across every vector – network, cloud, and endpoints. It gives us the capability to operate a Zero Trust infrastructure,” says Luis Elola, Cybersecurity Product Manager.
In the Security Operations Center (SOC), the portfolio delivers resilient defense for more than 100 customers, with 24/7 monitoring, expertise, threat hunting, and remediation. Cortex XDR, for example, automates data collection across up to 10,000 endpoints, the network, and the cloud, providing the critical insight that the 15 SOC engineers need to block attacks before they impact Entel clients.
Cortex XSOAR also automates incident response and speeds up investigations. In the Entel SOC, more than a dozen prebuilt playbooks orchestrate insights from network, endpoint, cloud, and identity solutions to accurately detect threats and respond at speed. “The security visibility is remarkable,” says Jobato Vera, Cybersecurity Solutions Manager.
Prisma Access meanwhile enables Entel’s people to work securely from anywhere. Users benefit from direct-to-app connectivity while reducing the attack surface without impacting performance or the user experience.
All of this has resulted in Entel obtaining the highest Palo Alto Networks NextWave Partner category, Diamond – and the extended detection and response (XMDR) specialization with local support capabilities. So far, Entel is the only Chilean company to achieve Palo Alto Networks NextWave Diamond Partner status.
RESULTS
This modern cybersecurity infrastructure protects all Entel users, applications, and infrastructure in every environment across Chile and Peru, powering the Zero Trust Enterprise. Benefits include that it:
According to Julio Fuentes, Cybersecurity Product Specialist, this partnership is all about trust. He explains, “Palo Alto Networks is the right partner to have on your side. One of our MDR customers, for example, was recently hit by a ransomware attack. By combining Cortex XDR with our managed services, we were able to quickly mitigate the cyberthreat.”
Learn more about Palo Alto Networks on the website, where you can also read many more customer stories.