A business process outsourcer (BPO) with multiple international locations works with clients to provide customer support centers and additional business functions. The company’s disparate legacy technology made operations complex and couldn’t deliver the high-quality network performance or security it required to support its plans for growth. The BPO needed to modernize and turned to Palo Alto Networks for a transformative solution featuring Cortex XDR.
In brief
Customer
Business process outsourcer
Industry
Business process outsourcing
Country
Global
Products
- Cortex XDR®
- PA-Series Next-Generation Firewalls
- Panorama®
CHALLENGE
High costs, low performance.
The business process outsourcer:
- Struggled with complexity created by outdated, unintegrated technology.
- Was unable to safeguard its IT environment due to limited visibility.
- Experienced high MPLS costs due to expensive bandwidth in international locations.
- Was slowed down by poor network performance impacting client service and revenues.
- Wanted to support secure remote work for more of its distributed workforce.
- Needed to segment clients, but legacy tools required clumsy workarounds.
SOLUTION
A strong, safe foundation for the future.
The unified solutions from Palo Alto Networks and comprehensive service from partner Norlem made the BPO’s choice simple. Panorama firewall management provides an end-to-end security view, enabling granular control and comprehensive reporting. The organization’s overall security posture is stronger due to consistent security policies.
Cortex XDR helps the company swiftly stop endpoint threats and gives Norlem an efficient platform to manage security incidents. Cortex XDR automatically groups related alerts into incidents, automating the time-consuming process of alert triage. The enterprise also saves time through simplified segmentation of its customers, technology consolidation, and automation.
Going forward, the company plans to empower employees to work from home as safely and easily as they do in the office, using a secure remote access client. The enterprise will also deploy SD-WAN, enabling it to cut expenses with least-cost routing while increasing network reliability and supporting growth.
RESULTS
- 75% decrease in setup time to onboard new clients with network security.
- 2/3 reduction in number of security vendors.
- Milliseconds failover time in SD-WAN testing, reduced from 20 seconds with legacy infrastructure.
