The failure of legacy service delivery systems (SDS) during the COVID-19 pandemic demonstrated their inability to provide the services that they were initially designed for. The tremendous load placed on these systems meant that they were unable to support complex and critical infrastructure, such as the state’s Medicaid Management Information System (MMIS), Integrated Eligibility System (IES), Motor Vehicle Department (MVD) and Child Support Enforcement Systems (CSES).
For most organizations, the shift to the cloud has always created a complex security challenge. The intricacy of cloud services, SaaS applications, microservices, elastic resource scaling, mobile devices and an ever-increasing attack landscape makes security and visibility even harder. As organizations shift their data and applications to the cloud, security can become an afterthought,as many assume that it’s the vendor’s responsibility. However, security is a shared responsibility between the organization and the cloud vendor across the entire infrastructure, both on premises and in the cloud. As legacy SDS systems are migrated to the cloud, planning and addressing the security of these systems is critical.