Support Policies
- Service Level Agreement
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- Cortex Data Lake Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Service Level Objectives
- Global Customer Services Support Resource Guide
- RMA Process Policy
- Secondary Market Policy
- Third Party Components Support
- End User Agreement
- End User Support Agreement
- Palo Alto Networks Grace Periods
- Lab Units Usage Policy FAQ
- Archived Policies
Recommended Resources
Research Reports
Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
Whitepaper
Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
Datasheet
Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services
Datasheet
Migration Service from Traps ESM to Traps Management Service
Palo Alto Networks offers professional services to help you transition from your existing Traps Endpoint Security Management (ESM) implementation over to cloud-based Traps Management Service (TMS).
References and Case Studies
Global Employment Solutions Case Study - Palo Alto Networks Prisma SD-WAN
Global Employment Solutions can deploy sites faster with Prisma SD-WAN.
Event
Fight Tech with Tech
Embracing the AI Revolution in SecOps Modern applications, workloads and microservices are generating vast amounts of data faster than most security operations centers (SOCs) can adapt. And security teams operating on a legacy SOC model can spend hours — even days — triaging a single threat event. How can SOC teams outpace modern threats? By fighting technology with technology and leaning into AI to augment analysts, SOC teams can amp up their defenses and focus on more critical issues. Join us to hear how real teams improved their security outcomes with a machine-led, human-empowered SecOps platform. At the event, you will hear detailed Cortex® XSIAM™ case studies. Gain insights on: ● Unleashing machine learning and automation in your SOC. ● Streamlining your existing security stack, including SIEM and endpoint. ● Outperforming benchmarks for detection and response times. Save your seat today!