Support Policies




Recommended Resources

Palo Alto Networks Support Services Datasheet

Overview of service and support options available to you.

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Proof of Concept Testing

For organizations starting a next-generation firewall project, the process of testing a solution is a critical step before placing it in production. With the Proof of Concept (PoC) testing service, get assistance from Palo Alto Networks® product experts to take a close look at a proposed design, execute a conceptual design test and ensure that it matches with your requirements and expectations. Our next-generation firewall experts will work with you to understand your security requirements, network topology, and performance objectives. The consultant will analyze the proposed solution and provide recommendations to ensure a thorough Proof of Concept.

Palo Alto Networks,
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Palo Alto Networks Premium Plus Support

Premium Plus Support ensures your business continues to operate at peak performance and your business functions are kept secure and available.

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Palo Alto Networks Education Services Datasheet

Overview of Education Services options available to you.

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Palo Alto Networks Consulting Services Datasheet

Consulting Services are foundational to our approach for helping customers achieve the highest degree of protection and remain safe from security threats.

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Resident Engineer Datasheet

Overview of the Resident Engineer program, which provides you with extended on-site resources for deploying and using the Palo Alto Networks next-generation firewall.

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