Support Policies and SLAs
Support Policies
- Global Customer Services Support Resource Guide
- Grace Periods Policy
- Lab Units Usage Policy FAQ
- RMA Process and Policy
- Secondary Market Policy
- Third Party Components Support Policy
- Archived Policies
Service Level Agreements (SLAs)
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
- Service Level Objectives
Other Documents
Recommended Resources
Whitepaper
Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
Research Reports
Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
Datasheet
Migration Service from Traps ESM to Traps Management Service
Palo Alto Networks offers professional services to help you transition from your existing Traps Endpoint Security Management (ESM) implementation over to cloud-based Traps Management Service (TMS).
Datasheet
Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services
Event
SASE Masterclass
The demand for “Bring Your Own Device” (BYOD) programs is skyrocketing globally. In a SaaS and web-first workplace, BYOD is a win-win: it's eco-friendly, reduces IT costs, and boosts productivity and employee satisfaction. However, without proper security measures, BYOD can pose significant risks to your organization. Prisma Access Browser revolutionizes BYOD adoption, enabling secure work on any device within minutes. Say goodbye to security worries and embrace the future of flexible work. Key Benefits: Create Secure Workspaces on Any Device: Isolate enterprise apps from untrusted endpoints with best-in-class security in the browser. Boost Visibility and Control: Extend context-based Zero Trust policies across all actions in all apps, applying last-mile data, identity, and privileged access controls. Enhance User Experience: Increase productivity with 5x faster application performance, and onboard and offboard users in minutes with 80% less TCO than shipping laptops. Join our SASE Masterclass to learn how Prisma Access Browser can securely enable BYOD for your organization. Register now to secure your spot!
Online
Event
SASE Masterclass
In today’s fast-evolving digital landscape, the convergence of security and networking through AI-powered SASE is not just a trend—it's a strategic imperative. Join us for an exclusive SASE Masterclass where you'll gain essential insights into building a compelling business case for integrating AI into your SASE strategy. Why Should You Attend? Strategic Insights: Understand the transformative benefits of AI in SASE and how it can drive superior security and performance for your organization. Business Value: Learn how to craft a solid business case that demonstrates the ROI of AI-powered SASE, addressing both cost savings and enhanced operational efficiency. Expert Perspectives: Hear from leading industry experts who will share their knowledge and real-world experiences in leveraging AI-driven SASE solutions. Interactive Discussions: Engage in a dynamic Q&A session to address your specific business needs and challenges. What You Will Discover Elevate Security Posture: See how AI-powered SASE integrates Zero Trust principles to proactively safeguard your network against evolving threats. Boost Operational Efficiency: Explore ways AI can optimize performance and streamline your network, ensuring seamless access and reduced complexity. Drive Business Growth: Understand how a robust AI-driven SASE strategy can contribute to long-term business success and agility. Transform your network security and performance strategy with AI-powered SASE.