Support Policies and SLAs
Support Policies
- Global Customer Services Support Resource Guide
- Grace Periods Policy
- Lab Units Usage Policy FAQ
- RMA Process and Policy
- Secondary Market Policy
- Third Party Components Support Policy
- Archived Policies
Service Level Agreements (SLAs)
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
- Service Level Objectives
Other Documents
Recommended Resources
Whitepaper
Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
Research Reports
Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
Datasheet
Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services
References and Case Studies
Global Employment Solutions Case Study - Palo Alto Networks Prisma SD-WAN
Global Employment Solutions can deploy sites faster with Prisma SD-WAN.
Event
Building a Super SOC with Cortex
Modern security threats are evolving at a faster pace than security technologies. Well-funded threat actors are investing in tools like machine learning (ML), automation and artificial intelligence (AI). SOCs with legacy technologies aren’t equipped to accurately detect and defend modern attacks. How can security technologies fight back? Join our upcoming live webinar to learn how you can transform SecOps to combat advanced attacks and improve efficiencies in your SOC and how you can supercharge your SOC with Cortex XDR®, XSOAR®, Xpanse® and XSIAM®. Find out more about: Today’s cyberthreats The challenges facing traditional SOCs 5 steps to building a super SOC 4 superpowers for building a resilient and effective SOC Register now and get ready to activate your SOC superpowers.
ON24 Webinar
Datasheet
Migration Service from Traps ESM to Traps Management Service
Palo Alto Networks offers professional services to help you transition from your existing Traps Endpoint Security Management (ESM) implementation over to cloud-based Traps Management Service (TMS).