Support Policies
- RMA Process Policy
- Secondary Market Policy
- Third Party Components Support
- End User License Agreement
- Global Customer Support Services Terms and Conditions
- Palo Alto Networks Grace Periods
- Archived Policies
Recommended Resources
Palo Alto Networks Support Services Datasheet
Overview of service and support options available to you.
Proof of Concept Testing
For organizations starting a next-generation firewall project, the process of testing a solution is a critical step before placing it in production. With the Proof of Concept (PoC) testing service, get assistance from Palo Alto Networks® product experts to take a close look at a proposed design, execute a conceptual design test and ensure that it matches with your requirements and expectations. Our next-generation firewall experts will work with you to understand your security requirements, network topology, and performance objectives. The consultant will analyze the proposed solution and provide recommendations to ensure a thorough Proof of Concept.
Palo Alto Networks,
Palo Alto Networks Education Services Datasheet
Overview of Education Services options available to you.
Resident Engineer Datasheet
Overview of the Resident Engineer program, which provides you with extended on-site resources for deploying and using the Palo Alto Networks next-generation firewall.
Palo Alto Networks Consulting Services Datasheet
Consulting Services are foundational to our approach for helping customers achieve the highest degree of protection and remain safe from security threats.