Support Policies
- RMA Process Policy
- Secondary Market Policy
- Third Party Components Support
- End User License Agreement
- Global Customer Support Services Terms and Conditions
- Service Level Agreements
- Palo Alto Networks Grace Periods
- Archived Policies
Recommended Resources
Palo Alto Networks Support Services Datasheet
Overview of service and support options available to you.
Palo Alto Networks Education Services Datasheet
Overview of Education Services options available to you.
Palo Alto Networks Consulting Services Datasheet
Consulting Services are foundational to our approach for helping customers achieve the highest degree of protection and remain safe from security threats.
Resident Engineer Datasheet
Overview of the Resident Engineer program, which provides you with extended on-site resources for deploying and using the Palo Alto Networks next-generation firewall.
Technical Account Management
The Palo Alto Networks Technical Account Management (TAM) program provides customers who require a more proactive level of support with a dedicated customer advocate.