In today's fast-changing IT landscape, security and network teams are constantly challenged in securing a complex, multivendor ecosystem. Managing security and network operations using disparate tools leads to “swivel-chair” between consoles, severe alert fatigue and inconsistent visibility across the Network Operations Center (NOC). In fact, 83% of companies report that integration issues are stalling their digital transformation efforts.

As the hybrid workforce remains the norm for many organizations, secure access service edge (SASE) remains critical for converging networking and security into a single, cloud-native platform. For organizations that have standardized on ServiceNow as their IT Service Management (ITSM) platform, there is now a better way to deploy and manage Prisma SASE, a best-in-class single-vendor SASE solution.

We are pleased to announce that the certified Prisma^Ⓡ SASE App on ServiceNow is now available from the ServiceNow marketplace.

Designed for enterprises and managed security service providers (MSSPs), the Prisma SASE App on ServiceNow eliminates complexity by enabling the deployment and management of Prisma SASE directly within the ServiceNow platform. You can achieve complete automation of Day 1 to Day N of the SASE service lifecycle with out-of-the-box automation, reducing the need for custom API development and maintenance.

Elevate Your Operations with Core Capabilities of Prisma SASE App

The Prisma SASE App integrates SASE operations into the ServiceNow interface, streamlining workflows and enhancing control.

Automated Workflows for Day 1 Deployments

Prisma^Ⓡ Access deployment is streamlined directly within the app, allowing users to automate setup of mobile users, remote networks, ZTNA connectors and service connections via an intuitive UI or by leveraging historical and default templates right from the ServiceNow App. These workflows are secured with built-in admin approval, ensuring secure and authorized deployments.

Centralized Incident Configuration and Lifecycle

The application streamlines incident management through customizable Notification Profiles, allowing admins to control how Prisma Access incidents are transmitted—via email, webhook, or direct ServiceNow creation—while automating consistent configurations across multitenant hierarchies. Incidents are automatically ingested into ServiceNow’s standard incident table for full lifecycle tracking, with the added flexibility to apply custom logic that modifies severity, priority and CI fields to meet specific operational requirements.

Log Forwarding Simplified

The application provides administrators the capability to easily set up log forwarding profiles, enabling seamless integration with security information and event management (SIEM) platforms to ensure comprehensive capture of security incident data. This helps admins automate and simplify the application of consistent log-forwarding profiles across tenants in a hierarchy.

Comprehensive Visibility

The application provides unified dashboards enabling a single, centralized view of key operational data, including threats, application usage, license consumption and tenant resource utilization in your environment.

Built for Scale with Choice of Single Domain or Multi Domain Views

The application setup allows the user to enable domain separation, which automatically maps Prisma SASE tenant service group (TSG) IDs to specific domains in the SASE app, ensuring clear data partitioning. This feature provides MSPs and large enterprises with domain-separated views of incidents, guaranteeing data isolation across different tenant domains.

Create Immediate Business Impact and Accelerate SASE Rollouts

By adopting the certified Prisma SASE App on ServiceNow marketplace, organizations can realize immediate, tangible operational gains:

• Accelerated Time to Value: Deployment time is drastically reduced by automating Day 0 to Day N workflows, enabling faster time to value for the Prisma SASE solution. Organizations can go live in hours with out-of-the-box automation.
• Operational Simplicity: The Prisma SASE App allows management of Prisma SASE and workflows directly from the ServiceNow ITSM platform. This eliminates complexity and the increased IT burden caused by having multiple panes of glass across ITSM and SASE. Incident configuration, ServiceNow ticket creation and management are all streamlined into a single console, reducing the "swivel chair" operations between three separate consoles.
• Unified Multi-Vendor Visibility: The application unifies multitenant SASE deployments ServiceNow platform’s seamless integration with the larger ServiceNow ecosystem provides consistent, end-to-end multivendor visibility.

Get Started Today

It’s time to move beyond swivel chair operations and orchestrate your network security processes with complete transparency and control. Download the Prisma SASE App on ServiceNow from the ServiceNow Store and start your journey toward accelerated deployment and operational simplicity. Learn more by watching these demos.