Palo Alto Networks Awards & Certifications

2015 & 2016 J.D. Power Certified Assisted Technical Support Program

Palo Alto Networks, Inc. has been recognized by J.D. Power for two consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.

2015 Palo Alto Networks Certified by J.D. Power Press Release

2015 Palo Alto Networks Lauded for Outstanding Customer Support by TSIA and J.D. Power Blog

2016 Palo Alto Networks Certified by J. D. Power Press Release

2016 Palo Alto Networks Awarded J.D. Power and TSIA Certification Blog

J.D. Power 2016 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. 

For more information, visit www.jdpower.com or www.tsia.com.


2015 & 2016 TSIA Global Rated Outstanding Assisted Certification

TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a second consecutive year. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.

2015 TSIA Worldwide Rated Outstanding Assisted Certification Press Release


2014 TSIA Star Award for Innovation in the Delivery of Support Services

This award recognizes the company that has embraced innovation in people, process and technology to increase agent productivity, service levels or customer satisfaction; increase problem avoidance; or effectively handle more interactions using unassisted channels. TSIA Star Award for Innovation in the Delivery of Support Services Press Release




Recommended Resources

Palo Alto Networks Support Services Datasheet

Overview of service and support options available to you.

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Proof of Concept Testing

For organizations starting a next-generation firewall project, the process of testing a solution is a critical step before placing it in production. With the Proof of Concept (PoC) testing service, get assistance from Palo Alto Networks® product experts to take a close look at a proposed design, execute a conceptual design test and ensure that it matches with your requirements and expectations. Our next-generation firewall experts will work with you to understand your security requirements, network topology, and performance objectives. The consultant will analyze the proposed solution and provide recommendations to ensure a thorough Proof of Concept.

Palo Alto Networks,
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Palo Alto Networks Premium Plus Support

Premium Plus Support ensures your business continues to operate at peak performance and your business functions are kept secure and available.

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Palo Alto Networks Education Services Datasheet

Overview of Education Services options available to you.

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Palo Alto Networks Consulting Services Datasheet

Consulting Services are foundational to our approach for helping customers achieve the highest degree of protection and remain safe from security threats.

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Resident Engineer Datasheet

Overview of the Resident Engineer program, which provides you with extended on-site resources for deploying and using the Palo Alto Networks next-generation firewall.

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