Palo Alto Networks Awards & Certifications
2015 & 2016 J.D. Power Certified Assisted Technical Support Program
Palo Alto Networks, Inc. has been recognized by J.D. Power for two consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.
2015 Palo Alto Networks Certified by J.D. Power Press Release
2015 Palo Alto Networks Lauded for Outstanding Customer Support by TSIA and J.D. Power Blog
2016 Palo Alto Networks Certified by J. D. Power Press Release
2016 Palo Alto Networks Awarded J.D. Power and TSIA Certification Blog
J.D. Power 2016 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.
For more information, visit www.jdpower.com or www.tsia.com.
2015 & 2016 TSIA Global Rated Outstanding Assisted Certification
TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a second consecutive year. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.
2015 TSIA Worldwide Rated Outstanding Assisted Certification Press Release
2014 TSIA Star Award for Innovation in the Delivery of Support Services
This award recognizes the company that has embraced innovation in people, process and technology to increase agent productivity, service levels or customer satisfaction; increase problem avoidance; or effectively handle more interactions using unassisted channels. TSIA Star Award for Innovation in the Delivery of Support Services Press Release
Recommended Resources
Palo Alto Networks Support Services Datasheet
Overview of service and support options available to you.
Palo Alto Networks Education Services Datasheet
Overview of Education Services options available to you.
Palo Alto Networks Consulting Services Datasheet
Consulting Services are foundational to our approach for helping customers achieve the highest degree of protection and remain safe from security threats.
Resident Engineer Datasheet
Overview of the Resident Engineer program, which provides you with extended on-site resources for deploying and using the Palo Alto Networks next-generation firewall.
Technical Account Management
The Palo Alto Networks Technical Account Management (TAM) program provides customers who require a more proactive level of support with a dedicated customer advocate.