Palo Alto Networks Awards & Certifications

2015, 2016 & 2017 J.D. Power Certified Assisted Technical Support Program

Palo Alto Networks, Inc. has been recognized by J.D. Power for three consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.

2015 Palo Alto Networks Certified by J.D. Power Press Release

2015 Palo Alto Networks Lauded for Outstanding Customer Support by TSIA and J.D. Power Blog

2016 Palo Alto Networks Certified by J. D. Power Press Release

2016 Palo Alto Networks Awarded J.D. Power and TSIA Certification Blog

J.D. Power 2017 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.

For more information, visit www.jdpower.com or www.tsia.com.


2015, 2016 & 2017 TSIA Global Rated Outstanding Assisted Certification

TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a third consecutive year for 2017. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.

2015 TSIA Worldwide Rated Outstanding Assisted Certification Press Release


2014 TSIA Star Award for Innovation in the Delivery of Support Services

This award recognizes the company that has embraced innovation in people, process and technology to increase agent productivity, service levels or customer satisfaction; increase problem avoidance; or effectively handle more interactions using unassisted channels. TSIA Star Award for Innovation in the Delivery of Support Services Press Release




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