Palo Alto Networks has achieved the 2015 Certified Assisted Technology Support (CATS) Certification from J.D. Power for providing exceptional commitment and support to our customers. Palo Alto Networks Certified by J.D. Power Press Release.
Palo Alto Networks, Inc. North America Assisted Support has been recognized by J.D. Power for providing outstanding customer service for its Assisted Technical Support
J.D. Power 2015 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.
For more information, visit www.jdpower.com or www.tsia.com.
TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards. TSIA Worldwide Rated Outstanding Assisted Certification Press Release
This award recognizes the company that has embraced innovation in people, process and technology to increase agent productivity, service levels or customer satisfaction; increase problem avoidance; or effectively handle more interactions using unassisted channels. TSIA Star Award for Innovation in the Delivery of Support Services Press Release