Palo Alto Networks Awards & Certifications

2015, 2016, 2017 & 2018, 2019 J.D. Power Certified Assisted Technical Support Program

Palo Alto Networks, Inc. has been recognized by J.D. Power for five consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.

Five Consecutive Years of Award-Winning Global Support from Palo Alto Networks J.D. Power 2019 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on the successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.

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2015, 2016, 2017 & 2018, 2019 TSIA Global Rated Outstanding Assisted Certification

TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a fifth consecutive year for 2019. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.

Palo Alto Networks Recognized for Innovation in Customer Portals

Palo Alto Networks recently won the TSIA 2019 STAR Award for Innovation in Customer Portals. The judges recognized Palo Alto Networks for its use of artificial intelligence and machine learning to deliver an exceptional customer experience.

Recommended Resources


What is a denial of service attack (DoS) ?

A Denial-of-Service (DoS) attack is an attack meant to shut down a machine or network, making it inaccessible to its intended users.


What Is SASE?

Secure access service edge, or SASE (pronounced “sassy”), is an emerging cybersecurity concept. It is the convergence of wide area networking.


What is Zero Trust?

Zero Trust has become one of cybersecurity’s latest buzzwords. It’s imperative to understand what Zero Trust is, as well as what Zero Trust isn’t.


What is an Intrusion Prevention System?

An IPS is a network security/threat prevention technology that examines network traffic flows to detect and prevent vulnerability exploits.


What is an Endpoint?

An endpoint is a remote computing device that communicates back and forth with a network to which it is connected.


Product Summary Specsheet

Key features, performance capacities and specifications for all Palo Alto Networks firewalls.