It is with immense gratitude that I announce Palo Alto Networks has been recognized as a Gartner® Peer Insights™ Customers’ Choice for Security Service Edge (SSE) in the October 2025 Voice of the Customer for SSE report.
This recognition is particularly meaningful for us because it comes directly from the people who matter most: our customers. The Gartner Peer Insights Customers’ Choice distinction is based on feedback and ratings from end-user professionals across the world who have experience purchasing, implementing, and operating our SSE solution, Prisma Access. We believe being recognized as a Customers' Choice is a powerful validation of our commitment to delivering a best-in-class security experience.
In our view, the report highlights what we already know to be true: our customers appreciate the security, reliability, and ease of use delivered by Prisma Access. We believe this sentiment is echoed in the ratings we received:
- Overall Rating of 4.6/5 stars
- 91% of reviewers willing to recommend our solution
- Ratings in key areas including Product Capabilities (4.7/5) and Deployment Experience (4.6/5), based on 66 reviews as of August 2025.
We have always been proud of our differentiated product capabilities, but I am even more proud to be recognized by our customers for deployment experience. We strongly believe that SSE products need to deliver a short time-to-value and continue to invest in leveraging AI to drive this.
Our Customers on Prisma Access
Your reviews tell the story better than we ever could. We are grateful for the direct feedback that underscores the value of our cloud-delivered security. Here is what some of our customers had to say:
"Prisma Access has been excellent for secure, reliable remote connectivity. It is easy to use, provides seamless access to resources and ensures strong security without performance issues."
— Senior IT Technical Specialist, Manufacturing Industry
“Prisma Access has a wide range of features and one of them is the ZTNA (Zero Trust Architecture), as it ensures access is granted based on user identity, device posture and context, minimizing attack surfaces and enhancing overall security. Prisma Access also offers robust security capabilities including FW-as-a-service, data loss prevention and advanced threat protection, it's a one stop solution basically for securing distributed networks. The platform can scale to meet the needs of the enterprise, from small teams to global orgs. It supports both remote and on-prem users seamlessly.”
— IT Manager, Transportation Industry
“Setup is very straightforward because of the in-house expertise on the product. Very good end-user experience. The Prisma Access solution is well integrated with our existing on-site firewall. Worked with the Professional Team and the service is very good. The account support engineer is very knowledgeable and responsive.”
— Infrastructure Architect, Manufacturing Industry
Continued Innovation with SASE 4.0
This recognition as a Customers' Choice, which we believe is driven by the valuable feedback and reviews from our customers, is a powerful motivator for us to continue pushing the boundaries of what is possible. It comes on the heels of being named a 3x Leader in the 2025 Gartner® Magic Quadrant™ for Security Service Edge and our recent SASE 4.0 announcement, where we introduced new, AI-powered capabilities across Prisma SASE to help secure the AI-ready enterprise. This latest iteration of our platform demonstrates our continued commitment to innovation and delivering the most comprehensive, integrated, and autonomous SASE solution available.
Thank you to our customers for your trust, your partnership, and your candid feedback on Gartner Peer Insights. We remain dedicated to empowering your team with the best security outcomes.
If you're already a Prisma Access customer and haven't yet shared your experience, we encourage you to join the conversation and leave your own review of Prisma Access on Gartner Peer Insights. Your feedback helps others make informed decisions and helps us continue to innovate.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant and Peer Insights are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.