2022 Gartner Peer Insights Customers’ Choice for SSE

Aug 12, 2022
6 minutes

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96% of Customers Report a “Willingness to Recommend*” Palo Alto Networks

There are few things my team and I take more pride in than positive feedback from our customers. We spend countless hours building great products, and it means so much to us when customers share their experiences of how we’re helping them transform their organizations. 

Today, I’m delighted to announce that Palo Alto Networks received the 2022 Gartner® Peer Insights Voice of the Customer Customers' Choice Recognition for Security Service Edge (SSE). 

A Customers’ Choice distinction represents the highest overall rating and maximum level of customers’ interest and adoption. Not only did we receive a Customers' Choice distinction from Gartner, but Palo Alto Networks also received the highest “Willingness to Recommend” percentage of any Customers’ Choice designees at 96%*. 

According to Gartner, “Gartner’s Peer Insights is a free peer review and rating platform designed for enterprise software services and decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic.” They also mention, “Vendors placed in the upper-right quadrant of the “Voice of the ‘Voice of the Customer’ quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Rating and the market average User Interest and Adoption.”

Our Customers Have Spoken

As people begin to shift their perception of work from a place we go to an activity we do anywhere, businesses around the globe are adopting a cloud-first approach to meet the new demands of a hybrid workforce: flexibility, scalability and resilience. SSE and Secure Access Service Edge (SASE) solutions enable cloud-first businesses to run an agile, modern infrastructure without compromising performance or user experience. What’s more, the Gartner 2022 Roadmap for SASE Convergence report predicts that, “by 2025, 80% of enterprises will have adopted a strategy to unify web, cloud services, and private application access using a SASE/SSE architecture, up 20% from 2021.”

Palo Alto Networks ranked among the highest of all SSE vendors, who also appeared in the VOC quadrant. Additionally, the Peer Insights report revealed other impressive ratings, based on 119 reviews as of May 31, 2022:

  • 96% of customers reported a "Willingness to Recommend"
  • Overall rating of 4.5/5 across 119 reviews
  • 4.6/5.0 for Product Capabilities
  • 4.5/5.0 for Sales Experience and Support Experience
  • A Customers' Choice recipient for Large Enterprises, Midsize Enterprises, Financial Industry Segment, Asia/Pacific and North America

Superior ZTNA 2.0 Security for Hybrid Workforces

Prisma Access protects the hybrid workforce with the superior security of Zero Trust Network Access 2.0 (ZTNA 2.0) while providing exceptional user experiences from a simple, unified security product. It connects all users and all apps with fine-grained access controls while providing behavior-based continuous trust verification after users connect to dramatically reduce the attack surface. It secures all apps, all the time, including premises-based, internet-based, legacy, SaaS and modern/cloud-native apps with deep and ongoing security inspection to ensure all traffic is secure without compromising performance or user experience. What’s more, Prisma Access provides consistent visibility with a single Data Loss Protection (DLP) policy to help secure both access and data across the entire enterprise.

Prisma Access is built in the cloud to secure at cloud scale, uniquely leveraging the combined infrastructures of the largest hyper-scale public clouds in the world. Prisma Access scales elastically across a multi-cloud network backbone that ensures low latency and the highest performance, backed by industry-leading service-level agreements (SLAs) to ensure a great digital experience for end-users. With single-pane-of-glass unified management to simplify visibility and configuration of all capabilities, Prisma Access quickly and easily eliminates gaps in security postures: continuous assessment of security posture in real-time and a common policy framework to enforce consistent security everywhere.

The Most Complete SASE Solution

In addition to being peer-recognized on the Gartner Peer Insights VOC for SSE, Palo Alto Networks was also recognized as a Customer’s Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’ for WAN Edge Infrastructure and named a Leader in the 2021 Gartner Magic Quadrant™ for WAN Edge Infrastructure with Prisma SD-WAN.

We are thrilled to be recognized as a leading vendor for both SSE and SD-WAN, providing our customers and market the industry’s most complete SASE solution converging security and SD-WAN. Combining the functionality of Prisma Access and Prisma SD-WAN enables customers to easily purchase and deploy SASE from a single offering without compromising security, performance, scale or agility.

And speaking of SASE, be sure to join us for SASE Converge 2022 on September 13-14th, where you will hear from industry experts and leaders on what the future holds for SASE, as well as learn practical guidance and best practices that can help expedite SASE and SSE deployments while offering a significant return on investment for your business.

Read the Gartner Peer Insights VOC SSE 2022 report.


*based on 119 reviews as of May 31, 2022

Gartner, Gartner Peer Insights™ ‘Voice of the Customer’: Security Service Edge, Peer Contributors, 03 August 2022

Gartner, Magic Quadrant for WAN Edge Infrastructure, Jonathan Forest, Naresh Singh, Andrew Lerner, Evan Zeng, 20 September 2021.

Gartner, Gartner Peer Insights ‘Voice of the Customer’: WAN Edge Infrastructure, Peer Contributors, 24 March 2022.

Gartner Peer Insights™ content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness of a particular purpose.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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