Palo Alto Networks’ Premium Support offering enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security deployment. This support level also gives you access to Security Assurance to assist when a security incident occurs and you need to augment your staff with security experts 

Premium offers the right level of support for those organizations that wish to work directly with Palo Alto Networks to address their support needs, with 24-hour access, 365 days a year and want to keep up-to-date with the latest upgrades and updates.