This service description document (“Service Description”) outlines the Service Management offering that Palo Alto Networks will provide to the customer (“Customer”, “You”, or “Your”) to maximize the value, operational resilience, and strategic alignment of their Palo Alto Networks investments. Service Management bridges Palo Alto Networks specialized teams - including Technical Support, Professional Services, Product Management, Engineering, Scale & Optimize and other services - providing a unified point of accountability and advocating for the customer across the entire company.
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