We deploy our own products in our own security operations center (SOC) before releasing them to the public—a practice we’ve dubbed our “First Customer” program.

This provides some valuable benefits:

  • Our SOC can give our product teams feedback to help them work out any kinks before deploying at customer sites. 
  • We can develop best practices for deployment and usage across relevant use cases to better guide our customers.

In the past year, our deployments of Cortex XDR and Demisto resulted in significant improvements to the products as well as our security operations. This case study walks through the process, benefits, and lessons learned from these deployments.