Timely, expert assistance to keep you up and running safely
When minutes matter, count on fast, expert support from Palo Alto Networks®. Our global support organization and resources help you maximize uptime, mitigate risks and streamline operations.
Your protection is our priority
Our award-winning support organization gives you timely access to technical experts and online resources to ensure your business is protected.
We take our responsibility for your success seriously and continuously strive to deliver an exceptional customer experience. Our entire support organization and Authorized Support Centers are there to ensure maximum uptime and streamlined operations.
Platinum Support offering is a top tier support solution giving you the experts you need exactly when you need it to keep your business safe and secure. Platinum Support provides the fastest response times with a dedicated team of senior engineers to resolve any support issues.
Premium Support is ideal for organizations that want an integrated approach to protecting your critical assets while optimizing operational efficiency. Premium Support will address your support needs with 24/7, year-round assistance as well as keeps up to date with the latest product and feature upgrades.
Moving to new security technologies can be daunting. Our experts deliver the tools, best practices and assistance you need to define an effective strategy, simplify operations and prevent successful cyberattacks.
We deliver world-class support through a range of options, including 24/7 availability, a global network of support centers and options for hardware replacement. Our support engineers deliver prompt, dependable assistance whenever and wherever needed.
Hardware Replacement Services
For our customers who would like a personalized level of support, our Focused Services provide a dedicated customer advocate and technical expertise to manage and prioritize case handling, root cause analysis of critical issues, proactive alerts and upgrade planning, recommendations and other tailored services.
Authorized Support Center partners are trusted advisers of ours who have demonstrated a commitment to continuous improvement. When problems arise, our ASC partners are there to quickly and proficiently resolve every technical support issue and challenge that comes their way.
In the face of an ever-expanding, quickly evolving threat landscape, Palo Alto Networks innovative support programs have helped customers prevent successful cyberattacks as well as cut costs and complexity of operations. We’ve also been recognized by J.D. Power, TSIA and others for exceptional Support service.
Recent AwardsServices Spotlight datasheet